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Hotel Crystal

Property class: 4

Photo gallery for Hotel Crystal

A circular fountain with water jets in the center, surrounded by a paved area with small rocks and trimmed bushes. In the background, there is a building with a sign that reads "CRYSTAL."
A building named "CRYSTAL" with a fountain in front, surrounded by outdoor seating and greenery.
A gym with rows of stationary bikes and elliptical machines, large windows along one side, and a wooden floor.
An indoor swimming pool with multiple people swimming and a water fountain feature.
A hotel room with a large bed, a bedside table, and a lamp. There is a window with curtains and a view of the outside.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$193
includes taxes & fees
30 Sept - 1 Oct

Explore the area

View map
Banjska, Sarajevo, 71000
  • Place, Ilidza Thermal Riviera
    ‪7 min walk‬
  • Place, Roman Bridge
    ‪4 min drive‬
  • Place, Baščaršija Džamija
    ‪16 min drive‬
  • Airport, Sarajevo (SJJ-Sarajevo Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View

A hotel room with a bed, a nightstand, a lamp, a TV, and a window with curtains.

Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Garden View

A hotel room with two single beds, a small desk, and a chair.

Deluxe Twin Room, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a bed, a desk with a television, a sofa, and a chair.

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

About the area

Sarajevo

At Hotel Crystal you'll be within a 10-minute walk of Ilidza Thermal Riviera and 1.8 km (1.1 mi) from Bosna. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Meeting rooms and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning free breakfast is served. .With a stay at this 4-property class Ilidža hotel, you'll be 2.6 km (1.6 mi) from Roman Bridge and 2.7 km (1.7 mi) from Bosna River Spring.

What's nearby

  • Ilidza Thermal Riviera - 7 min walk - 0.6 km
  • Roman Bridge - 4 min drive - 2.2 km
  • Baščaršija Džamija - 16 min drive - 14.2 km
  • Latin Bridge - 16 min drive - 14.2 km
  • Sarajevo City Hall - 16 min drive - 14.6 km

Getting around

  • Podlugovi Station - 31 min drive
  • Sarajevo (SJJ-Sarajevo Intl.) - 14 min drive

Restaurants

  • ‪La Soul - ‬9 min walk
  • ‪Turkuazz Cafe&Restaurant - ‬4 min walk
  • ‪Yu Caffe - ‬7 min walk
  • ‪Del Gusto - ‬4 min walk
  • ‪Kilim - ‬3 min walk

About this property

Hotel Crystal

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, a terrace, and ski storage are also featured at the business-friendly Hotel Crystal. Free self parking is available.

  • 28 guestrooms or units
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Crystal offers 28 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Fridges and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Ski storage

Family friendly

  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Reception hall

Room amenities

Bedroom

  • Free cot
  • Sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January to 5 January, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 6 January to 30 June, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 1 July to 31 August, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 1 September to 24 December, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 25 December to 31 December, BAM 4.00 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Crystal Sarajevo
Crystal Sarajevo
Hotel Crystal Hotel
Hotel Crystal Sarajevo
Hotel Crystal Hotel Sarajevo

Frequently asked questions

What is the cancellation policy at Hotel Crystal?

Hotel Crystal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Crystal?

As of 8 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Crystal on 30 Sept 2026 start from NZ$193, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Crystal?

Yep, Hotel Crystal has a free self car park.

Does Hotel Crystal have a waterslide?

No, there is no waterslide at Hotel Crystal, but Ilidza Thermal Riviera is a short 7-minute walk away.

Is Hotel Crystal family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Crystal is a hit with families.

Does Hotel Crystal serve breakfast?

Sure does, complimentary buffet brekkie is available daily between 7 AM and 9:00 AM.

Is there a free airport shuttle available at Hotel Crystal?

No, Hotel Crystal does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Crystal?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Crystal?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Crystal?

No, pets are not allowed.

Hotel Crystal Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 2 out of 19 reviews
Rating 4 - Poor. 3 out of 19 reviews
Rating 2 - Terrible. 3 out of 19 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and view, friendly staff and helpful and the breakfast is good
Verified review

8/10 Good

Jasenka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it, a little dark and old inside but this is historical area and the location is perfect. It was very close to the park and Velika Aleja perfect for walking. Staff was friendly.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Nermina

Liked: Cleanliness, property conditions & facilities
The room was nice, clean and the bed was comfortable. The staff were very friendly and the breakfast was nice. There was no water bottles in the room, which would have been nice to have. Also on Expedia, during booking I narrowed my search to show hotel with shuttle to airport and this one was the only one but when I checked in I was informed there was no airport shuttle. The only reason I booked was for the shuttle service, otherwise I would have booked closer to the airport.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Abdulaziz

Liked: Staff & service, amenities
The place was good but still the aircondition was weak , there was no trash on the room.. The employee was very nice and helpful but I wish they put SHATAF on the bathroom
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was cold water not hot enough to have a comfortable shower. When addressed to the hotel we was told mamangament would be notified and nothing was done about the complaint. Luckily we were only in this hotel for 2 days. When leaving the hotel they didnt seem to care that the water was cold even when it was tested by a member of the staff who agreed. No remurbisment was offered. The breakfast was a sham only very limited food available. I would not recommened this hotel. Stay in the hotel hollywood much better which is literally 5 minutes from this hotel.
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Emil

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was at the nice location but there was no hot water for hours and the elevator did not work either.
Stayed 1 night in Aug 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Poor hotel experience

The did not think through their amenities properly; one cannot tear-open the shower gel unless one does it with the teeth. The shower was full of mildew build-up. There is no waste bin in the room, so they hang a black plastic bag for your use on the cupboard instead. Wifi is only good at the reception and merely working in the room. It is sad, this hotel with a little professional know-how and care can be much better.
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Endroit paisible

Un très bel endroit avec jardin immense à un prix très abordable, près de l'aéroport et aussi à une distance de marche de plusieurs restaurants. Le personnel est très sympathique et attentif aux besoins des clients.
Stayed 4 nights in Jun 2018
Verified review

10/10 Excellent

One Step

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A TRANQUIL HAVEN

This hotel is a historical building situated in a park in the outskirts of Sarajevo away from the hustle-bustle of the city, the traffic and the pollution. The airport is only a few miles away, but air traffic noise is not a problem as flights are rather infrequent. We chose to take a taxi into town which cost only around €10 but you can use the No.3 tram too particularly during non-peak hours when it's not packed. I would not recommend the tram / bus though during the hot season as it will not be pleasant. The hotel staff are very helpful and will call you a taxi in no time. However, if you want to catch a taxi back from town it may not be that easy. The hotel has recently changed their name to Crystal from Hungaria but the signs on the street have not been changed. Some taxi drivers may not know the new name either so you may have to say Hotel Hungaria. Guests can use the pool and gym free of charge at their sister Spa Hotel a few minutes walk away. Sauna, thermal spring and other treatments have a charge but are pretty reasonable. British guests may like to note there is no electric kettle or coffee machine in the room but you can ask for hot water at the restaurant until 11pm. Being such a beautiful environment, locals like to use the 3 hotels there for their wedding parties so occasionally there could be party noise till midnight and I think weekends in particular. So it may not be ideal if you are not a great sleeper. Otherwise, the hotel surpassed our expectation.
Stayed 5 nights in Sep 2017
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

A very nice hotel with excellent service and food. The only downside was spending more than an hour looking for parking because we arrived on a Friday evening with a wedding taking place and very limited parking. Highly recommend if don't need to park.
Stayed 1 night in Aug 2017
Verified review

6/10 Okay

Leslie

Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Mohammed

Stayed 7 nights in Jul 2023
Verified review

2/10 Terrible

Elvir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Zainab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Sarah

Liked: Room comfort
Stayed 5 nights in May 2023
Verified review

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019