4/10 Poor
Robert
29 Jan 2024
Liked: Amenities
I recommend going elsewhere.
If you stay here, Check for hidden fees first. They add $30/day parking & $25/day amenity fees.
This is done for profit. Expedia can post a lower rate than the hotel website & the hotel can increase prices on customers without giving more to Expedia. Expedia is paid on the room rate, not the amenity and parking rates. Use the restaurant & you can recover the amenity rate in your dinner. Amenity fees supports the restaurant.
My room was not ready on arrival. They suggested I go to the restaurant. The dinner came out of my pocket, despite the fact that I had to pay an amenity charge. Bad service by the front desk staff. Random fees appeared on my CC. These fees did not seem to coincide with any specific activity. I was polite & merely asked about it without complaining. Regardless, the man at the desk seemed annoyed that I would dare to ask.
The cleaning staff folded up the towel that was in my shower and put it back under the sink. I discovered this when I picked it up shortly after they left and discovered that it was still wet. I am not sure that the sheets were clean, either. Dirty floor.
The location is extremely noisy.
One bright spot: I received very excellent service in the restaurant. The supervisor there was diligent in making sure that we had a good experience in that space. The servers at the bar and restaurant were helpful, quick, and courteous.
Second bright spot: Plenty of things to do in walking distance from the hotel.
Robert
Stayed 4 nights in Jan 2024