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Hotel Brookmere & Arbor Spa

4.0 star property
Hotel in Saratoga Springs with full-service spa and 24-hour fitness centre

Photo gallery for Hotel Brookmere & Arbor Spa

Front of property – evening/night
Property video
Comfort Suite, 1 King Bed with Sofa bed, Mobility Accessible | Living area
Seasonal outdoor pool, pool umbrellas, pool loungers
Courtyard

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Pet-friendly
The current price is NZ$316
includes taxes & fees
19 Nov - 20 Nov

Explore the area

View map
500 Union Ave, Saratoga Springs, NY, 12866
  • Place, Saratoga Race Course
    ‪4 min drive‬
  • Place, Saratoga Racetrack
    ‪4 min drive‬
  • Place, Saratoga National Golf Course
    ‪4 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Single Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Single Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, premium bedding, desk, laptop workspace

Standard Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Single Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Classic Single Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds

1 bedroom, premium bedding, desk, laptop workspace

Classic Double Room, 2 Double Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Premium Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, premium bedding, desk, laptop workspace

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

1 bedroom, premium bedding, desk, laptop workspace

Executive Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 1 King Bed, Mobility Accessible

1 bedroom, premium bedding, desk, laptop workspace

Comfort Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, laptop workspace

Traditional Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Loft, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, laptop workspace

Signature Loft, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Loft, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, laptop workspace

Superior Loft, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Bathrobes
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Suite, 1 King Bed with Sofa bed, Mobility Accessible

1 bedroom, premium bedding, desk, laptop workspace

Comfort Suite, 1 King Bed with Sofa bed, Mobility Accessible

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Designer toiletries, bathrobes, towels

Presidential Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
Air-conditioning
Free cots/infant beds
Premium bedding
Bathrobes
Designer toiletries
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Saratoga Springs

At Hotel Brookmere & Arbor Spa you'll be 2.1 km (1.3 mi) from Saratoga Lake and 2.7 km (1.7 mi) from Saratoga National Golf Course. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, steam room, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 9:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 4-property class Saratoga Springs hotel include Saratoga Race Course and Skidmore College.

What's nearby

  • Saratoga Race Course - 4 min drive - 4.7 km
  • Saratoga Racetrack - 4 min drive - 4.7 km
  • Saratoga National Golf Course - 4 min drive - 2.2 km
  • Saratoga Casino and Raceway - 4 min drive - 5.7 km
  • Saratoga Springs City Center - 7 min drive - 9.3 km

Getting around

  • Saratoga Springs Station - 13 min drive
  • Schenectady, NY (SCH-Schenectady County) - 30 min drive

Restaurants

  • ‪Stewart's Shops - ‬5 min drive
  • ‪Stewart's Shops - ‬17 min walk
  • ‪Regent - ‬1 min walk
  • ‪Lago By Druthers - ‬12 min walk
  • ‪Harvest and Hearth - ‬6 min drive

About this property

Hotel Brookmere & Arbor Spa

Hotel in Saratoga Springs with full-service spa and 24-hour fitness centre
Hotel Brookmere & Arbor Spa offers its guests a full-service spa, a steam room, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 4 meeting rooms available. The business-friendly Hotel Brookmere & Arbor Spa also features a seasonal outdoor pool, concierge services, and pool umbrellas. Self parking is free.

This 4-star Saratoga Springs hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • Built in 2024
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Brookmere & Arbor Spa offers 88 accommodations with espresso makers and complimentary bottles of water. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels and Netflix. Bathrooms include bathrobes and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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  • Parking included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Regent

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Full-service spa
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 4 meeting rooms

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • Area rugs in public areas
  • Hardwood flooring in public areas
  • No lift
  • Tile flooring in public areas

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.
  • Resort fee: USD 22.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults and USD 15 to 30 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in September.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookmere
Brookmere & Arbor Spa
Hotel Brookmere & Arbor Spa Hotel
Hotel Brookmere & Arbor Spa Saratoga Springs
Hotel Brookmere & Arbor Spa Hotel Saratoga Springs

Frequently asked questions

What is the cancellation policy at Hotel Brookmere & Arbor Spa?

Hotel Brookmere & Arbor Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Brookmere & Arbor Spa?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Brookmere & Arbor Spa on 19 Nov 2025 start from NZ$275.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Brookmere & Arbor Spa?

Yep, Hotel Brookmere & Arbor Spa has a free self car park.

Are there any beaches close to Hotel Brookmere & Arbor Spa?

The closest beach to Hotel Brookmere & Arbor Spa is Brown's Beach (8.4 km).

Is there a spa on site at Hotel Brookmere & Arbor Spa?

Yep, there is an onsite spa at Hotel Brookmere & Arbor Spa. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Hotel Brookmere & Arbor Spa have a pool?

Hotel Brookmere & Arbor Spa has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from June to September.

What makes Hotel Brookmere & Arbor Spa a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Brookmere & Arbor Spa.

Does Hotel Brookmere & Arbor Spa serve breakfast?

Yep, cooked-to-order brekkie is available daily between 9:00 AM and 1:00 PM.

Is there a free airport shuttle available at Hotel Brookmere & Arbor Spa?

No, Hotel Brookmere & Arbor Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Brookmere & Arbor Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Brookmere & Arbor Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Brookmere & Arbor Spa?

Dogs are welcome at Hotel Brookmere & Arbor Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Is there a golf course on site at Hotel Brookmere & Arbor Spa?

There is a golf course next to Hotel Brookmere & Arbor Spa.

Hotel Brookmere & Arbor Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 210 reviews
Rating 8 - Good. 38 out of 210 reviews
Rating 6 - Okay. 19 out of 210 reviews
Rating 4 - Poor. 4 out of 210 reviews
Rating 2 - Terrible. 5 out of 210 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was managed great. Staff was always there to help with any questions. Rooms were clean and comfortable. Food and bar was perfect.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

maury

Liked: Cleanliness, staff & service, amenities
Great property, very clean and large rooms!
Stayed 1 night in Aug 2025

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, bathrooms are huge. Pool closes very early and is very small. Bar was nice. Very long and gets very busy very fast whenever there's a work conference going on. Food wasn't terrible but only had "bar" food. Parking lot is huge. Huge
Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Amy is the front desk supervisor. She can answer any questions you have. She made us feel so welcome. I cannot recommend this hotel enough.
Stayed 2 nights in Aug 2025

10/10 Excellent

DENISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Only in the area for two days. Zach at the front desk was lovely. Check in was a breeze. Ample parking. Only 5 minutes away from all the action. The beds were extremely comfortable. Having a bathrobe hanging in the closet was an added surprise. Very quiet and tranquil. Would definitely stay here again and would recommend to others.
Stayed 1 night in Aug 2025

8/10 Good

Victoria

Stayed 3 nights in Jul 2025

8/10 Good

Yahaira, Parkland

Liked: Staff & service, property conditions & facilities
This is a beautiful new property conveniently located near downtown Saratoga Springs. I believe there are challenges with house keeping and maintenance of the hotel that if not addressed in a timely manner, will negatively impact its continued success.
Stayed 5 nights in Jul 2025

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay.
Stayed 1 night in Jul 2025

4/10 Poor

Joan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2025

8/10 Good

Andrea

Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
beautiful location restaurant was excellent
Stayed 1 night in Jul 2025

6/10 Okay

orna

Liked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Laura, Shrewsbury

Amazing property. Brunch was incredible.
Stayed 2 nights in Jul 2025

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

DAN

Stayed 1 night in Jul 2025

8/10 Good

Daniel, Byram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar staff was unprepared with plasticware to bring drinks to the pool. They actually didn’t have anything and weren’t sure what to do. The pool is fine but small for the venue.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Tricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Phone did not work . Tv did not work . We had no towels in our room and had to ask twice to recieve them. No coffee in the room . Housekeeping never came and we requested it. The property was clean and the spa was excellent . Overall not worth the money , when it is suppose to be a high end spa hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, 10 minutes from downtown and SPAC!
Stayed 2 nights in Jul 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and tremendously helpful with local food and activity recommendations
Stayed 2 nights in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lots of Potential but not worth the $$

Was there for concert at SPAC. No garbage cans anywhere outside or in room other than small bucket in with toilet. Had to hunt down a housekeeper myself to get more towels and shampoo in shower after going to front desk 3 times over the course of a day was unsuccessful. Also found out that there was supposed to be water in the room that never was there. No sundry store or way to get snacks, drinks or ice, and no room service that we could tell so we had to run to Stewart’s down the street before they closed at midnight. The hotel and room is beautiful and new, everyone was very nice, but I payed extortion pricing (literally almost 2k for 2 nights) for less convenience and service than a Motel 6. Had high hopes for a luxury weekend but would definitely look elsewhere next time I am in town.
Stayed 2 nights in Jul 2025