Savudrija accommodation from NZ$302

Simply the best hotel in Piran.

A fantastic family break for a week! The facilities are superb and accommodate for all ages: cycling, swimming, water slides, gym, treetop/go-ape adventure, beach, restaurants, gaming zone, arcade games. Plus local to the old town so a great area to walk, run and explore. The staff were friendly and helpful. The rooms are well thought out with a breakout door for children and 2 tv’s. The rooms were kept clean by the service staff 2-3 times a day which was great. The only improvement point to not was it’s a new resort, so some of the processes were changing and staff were giving different versions of what was allowed and what not - example around all-inclusive and whether we could swap buffet lunch for lunch at one of the restaurants. Also pool bar charges for water, drinks and ice cream, though in doors in the family bar it was free. So some disconnects there that need to be aligned. Overall really enjoyed the stay and in a great location.

The staff was completely uncaring and unhelpful. There was no ventilation in our room. None at all. When I asked at the front desk I was told someone would take a look at it. When I asked again an hour later they said they called to have it inspected. When we got back from. dinner no one had been there. When I checked again with the front desk (in person since the phone did not work) I was told it was inspected and nothing was wrong. I was told that all of the rooms were the same temperature and it was suggested i sleep with the windows open. There was an obvious error code on the thermostat and all of the other rooms had their patio doors closed so I assumed their climate was working. So I was lied to twice by the front desk. And they were very smug and rude about everything. Even at check in. We have been all over the world in many hotels and have never been treated so poorly. Yes. The pool and location is great but does not even begin to compensate for the staff behavior at the price. This was our sixth visit to Portoroz and I will never stay at this hotel again. There are much better choices.