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Koro Sun Resort

4.0 star property
Beach resort with 2 outdoor pools and family fun

Photo gallery for Koro Sun Resort

Relax by the pool surrounded by palm trees and lounge chairs, with a sandy beach and wooden deck nearby.
Relax in this serene space with a plush bed, wooden bench, and potted plant.
Overwater bungalows with thatched roofs and decks, connected by walkways, amidst lush tropical vegetation and palm trees.
Enjoy a serene view of the water from this room's large window, which frames a distant shoreline.
Relax in a serene pool area surrounded by a well-maintained lawn and a thatched-roof structure.

Popular amenities

  • Spa
  • Bar
  • Free airport shuttle
  • Room service

Explore the area

Map
Vanua Levu, Savusavu
  • Savusavu Farmers' Market
    ‪17 min drive‬
  • Copra Shed Marina
    ‪18 min drive‬
  • KokoMana Cocoa & Chocolate
    ‪24 min drive‬
  • Savusavu (SVU)
    ‪14 min drive‬

Room options

View all photos for Edgewater Floating Bure

Edgewater Floating Bure

Edgewater Floating Bure

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Fridge
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 35 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Pool Bure

Two Bedroom Pool Bure

Two Bedroom Pool Bure

Highlights

Garden
Patio
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Edgewater Villa

Premium bedding, minibar, in-room safe, blackout curtains

Edgewater Villa

Highlights

Patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Premium bedding
  • 121 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Edgewater Bure

Premium bedding, minibar, in-room safe, blackout curtains

Edgewater Bure

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Separate sitting area
Air conditioning
Fridge
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Dalo Villa

Dalo Villa | View from room

Dalo Villa

Highlights

Patio
Air conditioning
Fridge
Premium bedding
Blackout curtains
2 bedrooms
Ceiling fan
2 bathrooms
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Vesi Villa

Vesi Villa | Private pool

Vesi Villa

Highlights

Patio
Air conditioning
Fridge
Premium bedding
Blackout curtains
3 bedrooms
Ceiling fan
3 bathrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Two Bedroom Bure

Two Bedroom Bure

Two Bedroom Bure

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Garden
Patio
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Ceiling fan
Day bed
  • 58 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Tropical Suite

Tropical Suite

Tropical Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Patio
Air conditioning
Fridge
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Edgewater Pool Bure

Edgewater Pool Bure

Edgewater Pool Bure

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Patio
Separate sitting area
Private plunge pool
Air conditioning
Fridge
Blackout curtains
Premium bedding
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Lighthouse Villa

Lighthouse Villa

Lighthouse Villa

Highlights

Patio
Air conditioning
Fridge
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Marina Two Bedroom Villa

Marina Two Bedroom Villa

Marina Two Bedroom Villa

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Premium bedding
Ceiling fan
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Treetop Villa

Treetop Villa

Treetop Villa

Highlights

Patio
Air conditioning
Fridge
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Top Villa

Mountain Top Villa | Private pool

Mountain Top Villa

Highlights

Patio
Air conditioning
Fridge
Premium bedding
Blackout curtains
5 bedrooms
Ceiling fan
3 bathrooms
  • Lagoon view
  • Sleeps 9
  • 2 King Beds, 2 Queen Beds and 2 Single Beds

View all photos for Three Bedroom Villa

Three Bedroom Villa

Three Bedroom Villa

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Premium bedding
Ceiling fan
  • 121 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Garden Bure

Garden Bure

Garden Bure

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Premium bedding
Blackout curtains
Ceiling fan
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About the area

Savusavu

A family-friendly stay in Savusavu awaits you at Koro Sun Resort. You'll be 14.3 km (8.9 mi) from Savusavu Farmers' Market and 14.5 km (9 mi) from Copra Shed Marina. Highlights at this beach resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Rainforest Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Seaside Restaurant, is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the 2 outdoor tennis courts, marina and free kids' club plus access to boat tours. Other amenities include free Wi-Fi in public areas, a children's swimming pool and free supervised childcare. Free continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute drive of this 4-property class Savusavu resort include KokoMana Cocoa & Chocolate and Flora Tropica Botanical Gardens.
View more Resorts in SavusavuOpens in a new window

What's nearby

  • Savusavu Farmers' Market - 17 min drive - 16.5 km
  • Copra Shed Marina - 18 min drive - 17.2 km
  • KokoMana Cocoa & Chocolate - 24 min drive - 17.4 km
  • Flora Tropica Botanical Gardens - 25 min drive - 20.7 km
  • Vuadomo Waterfall - 42 min drive - 36.4 km

Getting around

  • Savusavu (SVU) - 11 min drive

Restaurants

  • ‪Surf N Turf - ‬14 min drive
  • ‪All Decked Out - ‬15 min drive
  • ‪Captain’s Cafe - ‬15 min drive
  • ‪Sea View Cafe - ‬15 min drive
  • ‪Mama's Country Kitchen - ‬15 min drive

About this property

Koro Sun Resort

Beach resort with 2 outdoor pools and family fun
As a guest of Koro Sun Resort, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, spa services, and a library are also featured at the family-friendly Koro Sun Resort. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This 4-star Savusavu resort is smoke free.

  • 1 floor
  • 51 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Continental breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • No smoking on site
  • 1 conference room
  • Bar by the pool
Koro Sun Resort offers 51 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to patios. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers.

Bathrooms include complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Rainforest Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Hindi

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  • Breakfast included
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  • Free airport shuttle
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Matakau Club House
  • Seaside Restaurant

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Ecotours
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Library
  • Motor boating
  • Playground
  • Scuba diving
  • Snorkelling
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • In the mountains
  • Marina
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 floor
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Guests must transfer to the property via aeroplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.5 per cent for credit card payments
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Please note: Inter-Island transfers are required to reach the property, located in Savusavu on Vanua Levu Island. From Nadi International Airport, guests must take a connecting flight via Fiji Link or Island Hoppers to Savusavu Airport where they will be picked up and driven to the property. Guests are required to pay the transfer fees for inter-Island flights between Nadi and Savusavu. Shuttle transfers are available to and from the Savusavu Airport to the property. Guests must contact this property to arrange their ground shuttle transfers.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Koro Resort
Koro Sun
Koro Sun Resort
Koro Sun Resort Savusavu
Koro Sun Savusavu
Sun Resort
Koro Sun Hotel Savusavu
Koro Sun Resort All Inclusive
Koro Sun Resort And Rainforest Spa Fiji/Savusavu

Frequently asked questions

What is the cancellation policy at Koro Sun Resort?

Koro Sun Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Koro Sun Resort?

Yep, Koro Sun Resort has a free self car park.

Is there a spa on site at Koro Sun Resort?

Yep, Rainforest Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Koro Sun Resort have a pool?

Koro Sun Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Koro Sun Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Koro Sun Resort?

Koro Sun Resort features 2 outdoor pools, a full-service spa and 2 restaurants.

What makes Koro Sun Resort a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at Koro Sun Resort.

Is Koro Sun Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Koro Sun Resort is a hit with families.

Does Koro Sun Resort serve breakfast?

You bet, complimentary continental brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Koro Sun Resort?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Koro Sun Resort?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Koro Sun Resort?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Koro Sun Resort?

No, only service animals are allowed.

Koro Sun Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 231 reviews
Rating 8 - Good. 52 out of 231 reviews
Rating 6 - Okay. 16 out of 231 reviews
Rating 4 - Poor. 5 out of 231 reviews
Rating 2 - Terrible. 10 out of 231 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

terryann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Apr 2025

8/10 Good

Brianna Renae

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My husband and I spent our honeymoon at Koro Sun Resort and absolutely loved Fiji — it was truly a once-in-a-lifetime trip! Overall, the experience was fabulous. We met incredible people, immersed ourselves in the culture, and loved how laid-back everything was. We wanted to share a pros and cons list for an honest review. **Pros:** - We loved kayaking to nearby islands! Renting the kayak and exploring beaches on our own was such a fun adventure. - We made amazing friends, both at the resort and in the surrounding villages. Everyone was so welcoming and felt like family by the end of our stay. Special shoutout to Salote, Philippe, the Sandbar restaurant staff, Manu, Silvi, and Caleb at the activities center — they were all so kind and made our experience even better! - Fiji itself is absolutely stunning. The crystal-clear water, the lush greenery, and the relaxing vibe made it feel like paradise. The resort amenities, like the pool and daily activities, were great additions. - The spa was incredible. I had one of the best massages ever, and we even got a complimentary second massage from Geeta (spa manager), who was so sweet for helping with a spa photoshoot. The rainforest setting made it extra special. A couples massage here is a must! - We stayed in the Lighthouse Villa and loved the privacy. It’s a bit removed from the main resort, which gave it a peaceful, secluded feel. The private pool and deck were amazing, and we loved the room’s layout with
Stayed 7 nights in Apr 2025

10/10 Excellent

Kellie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort is top notch!!! We travel all over the world & cannot say enough about the employees. They make you feel warm/welcomed instantly & everyone remembers your name. Any time you have a request or question a staff member is instantly helping any way they can. Resort was cleanly & food was overall decent. We will definitely be visiting again.
Stayed 15 nights in Mar 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Here!

This resort is a gem! Staff is amazing - Namesake Philip was amazing - as was everyone else! Recommend and will return!
Stayed 3 nights in Apr 2025

10/10 Excellent

Evelyne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort that offers a lot of activities every day. I liked walking around the property and discovering new things. They had an herbal walk and showed me all the medicinal plants that Fijians used instead of medication. The staff is really nice and accommodating. They also offer free shuttle from Savusavu and Labassa airport. The massage was also good.
Stayed 9 nights in Mar 2025

10/10 Excellent

Regina

Liked: Property conditions & facilities

Go here!!!!!!

The staff knew my name instantly, the kindness and service was top notch. I couldnt have had a nicer experience. The management to the grounds crew all said bula and were just happy and pleasant. The community in Savusavu is just friendly, helpful and made me feel like i was home. Bula Vinaka, see you next time!
Stayed 7 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful people and place!
Stayed 2 nights in Sep 2024

10/10 Excellent

Mike, Brighton-Le-Sands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and people. Would definitely recommend. Great birthday and Christmas. Naka. Angie xxx
Stayed 4 nights in Dec 2024

8/10 Good

Jiayin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We spent an incredible week at Edgewater villa, where the forest spa massage was a highlight, offering profound relaxation and natural healing. The staff were exceptionally friendly, and the seafood restaurant, though only open twice a week, was a culinary delight. We had to book early to secure a spot, which was well worth it. The resort's expansive grounds, blending forest jungle with ocean views, were breathtaking. Evenings under the stars were magical, despite some internet connectivity issues during our stay, which seemed to be a rare occurrence.
Stayed 5 nights in Nov 2024

2/10 Terrible

ERUERA

Stayed 2 nights in Oct 2024

8/10 Good

Samantha

Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Mark J

Stayed 4 nights in Sep 2024

8/10 Good

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, good place for honeymooners and families. Staff were friendly but not overly helpful.
Stayed 2 nights in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 6 days at this resort and had a lovely time. From the time they picked us up at the local airport until they dropped us off, the staff were amazing, extremely friendly and caring. We stayed on an Edgewater Bure and I would highly recommend that. You could go straight from your Bure down into the water. You can snorkel around your Bure and it is honestly as if you’re looking at a salt water aquarium filled with fish and other sea creatures. If you need to go into town, they will order a taxi for you for $20 which is very convenient. We did like that this resort had some sort of daily activity for the guests to do at no charge! For the paid activities, we did the waterfall, snorkeling at Turtle alley and the Market trip. I would recommend all of those 3. The manager checks up on you often to ensure everything is going ok which is helpful and nice of him. The resort has a very nice jungle feel to it on one side and a beach vibe on the other side! The only issues we encountered was the food which we found to be very inconsistent from day to day even if you ordered the same thing. It wasn’t bad, just inconsistent in taste, presentation and the way it was cooked. If you do get a chance to try their steak and seafood restaurant that’s open a couple days a week, you have to try the fillet mignon!!! The other issue was the lack of WiFi coverage. Overall, I rate it a 8 out of 10 and would definitely recommend this place if you want to disconnect from the world for a while.
Stayed 6 nights in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

They need improvement

Service was not good, took 2 days to just get a knife for our villa, staff didn’t do the best cleaning, we asked for help on how to work the safe, no one ever showed up. The staff were bringing other guests to our private villa to take pictures which scared my young niece as she was changing in her room and random people walked by her bedroom. Meal service is so slow, they don’t have the best chefs. The only thing that made things better is the refund we got for the awful service
Stayed 6 nights in Aug 2024

4/10 Poor

Shalini

Disliked: Staff & service, amenities, property conditions & facilities
Limited dining options and closed too early
Stayed 1 night in Aug 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was infested with roaches. Three days in a row i will see roaches in my bed sheets and bed head and restroom. I expressed this at the reception and management did nothing. Last night was scary as i saw two in my bed scrolling my feet when i woke up at 5:30 am and decided to leave the room. went to reception on PJs and they had me there for three hours in my PJs crying. The gust actually helped me. I ended up sleeping showering at another guest room (strangers). Guests who saw me at reception were concerned and helped me. The Hotel did nothing; just saying I am sorry did not solve the matter. Reception promised another room and i waited for three hours crying at reception with no room. Thanks to the other guests who helped me. Also, when the gusts helped me , the reception staff did not even care to help me with the luggage and i had to take all my belongings by myself and the other guests helped. Staff said that their hands were tight as management has the last say. Management was nowhere to be found. A Manager should always be on the floor in hotels for the safety of the guests. Unacceptable. manager, was never at the premise and obviously careless with the staff and guests.
Stayed 9 nights in Jul 2024

10/10 Excellent

NARENDRA

Stayed 2 nights in Jul 2024

6/10 Okay

Xiao Lu

Travelled with family
Liked: Staff & service
The nature is excellent. The food is below average. The activity stuff are excellent such as Dean, very much enjoying learning from him.
Stayed 9 nights in Jun 2024

2/10 Terrible

Konnie

Stayed 7 nights in Jun 2024

10/10 Excellent

Renee

Stayed 6 nights in Jun 2024

6/10 Okay

Zeenat

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Poorly maintained, swimming pool was dirty. Water slide wasn’t smooth enough to be slid on, my child was walking down on the slide to reach the pool. Staff are wonderful. The stay isn’t worth the price. The area around the resort is excellent with views.
Stayed 1 night in Jun 2024