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1 Hotel Seattle

5.0 star property
Luxury hotel with 2 restaurants and bars/lounges

Photo gallery for 1 Hotel Seattle

City Junior Suite with Sofa Bed | View from room
City view from property
Studio Suite
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Gym
  • 24/7 front desk
The current price is NZ$661
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
2125 Terry Avenue, Seattle, WA, 98121
  • Space Needle
    ‪12 min walk‬
  • Pike Place Market
    ‪12 min walk‬
  • Bell Street Cruise Terminal at Pier 66
    ‪17 min walk‬
  • Seattle, WA (SEA-Seattle - Tacoma Intl.)
    ‪23 min drive‬

Room options

View all photos for City Junior Suite with Sofa Bed

City Junior Suite with Sofa Bed | View from room

City Junior Suite with Sofa Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 41 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio Suite, Space Needle

Studio Suite, Space Needle

Studio Suite, Space Needle

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Dining table
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | View from room

Studio Suite

Highlights

Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Space Needle, 1 Bedroom Suite with Sofa Bed

Space Needle, 1 Bedroom Suite with Sofa Bed | View from room

Space Needle, 1 Bedroom Suite with Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 2 Queen Beds, Space Needle View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

2 Queen Beds, Space Needle View

Highlights

Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cityscape King, 1 King Bed

Cityscape King, 1 King Bed | City view

Cityscape King, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Hillside 2 Queen Beds, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Hillside 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 31 sq m
  • Hill view
  • Sleeps 4
  • 2 Queen Beds

View all photos for House (Alder)

House (Alder)

House (Alder)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
HDTV
Hypo-allergenic bedding
  • 111 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for City King, 1 King Bed

City King, 1 King Bed | City view

City King, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Hillside King, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Hillside King, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Terrace, Junior Suite with Sofa Bed

Terrace, Junior Suite with Sofa Bed

Terrace, Junior Suite with Sofa Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Terrace, 1 Bedroom Suite with Sofa Bed

Terrace, 1 Bedroom Suite with Sofa Bed | Dining room

Terrace, 1 Bedroom Suite with Sofa Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Dining table
HDTV
Hypo-allergenic bedding
  • 77 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Seattle

A luxury stay in the heart of Seattle awaits you at 1 Hotel Seattle. Within just a 15-minute stroll, you'll find Nordstrom and Space Needle. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a 24-hour gym. .The restaurant, La Loba, serves Mediterranean cuisine and is open for dinner. 8000 square feet (743 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas and in-room fitness. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 5-property class Downtown Seattle hotel include Pike Place Market and Bell Street Cruise Terminal at Pier 66.

What's nearby

  • Space Needle - 12 min walk - 1.0 km
  • Pike Place Market - 12 min walk - 1.0 km
  • Bell Street Cruise Terminal at Pier 66 - 17 min walk - 1.4 km
  • Lumen Field - 3 min drive - 2.9 km
  • Seattle Cruise Ship Terminal 91 - 7 min drive - 4.2 km

Getting around

  • Westlake Denny Wy Station - 2 min walk
  • King Street Station - 12 min drive
  • Seattle-Tacoma International Airport (SEA) - 20 min drive

Restaurants

  • ‪Altitude Sky Lounge - ‬4 min walk
  • ‪Elm Coffee Bar Amazon - ‬6 min walk
  • ‪Happy Lemon - ‬4 min walk
  • ‪45th Stop N Shop & Poke Bar - ‬1 min walk
  • ‪Great State Burger - ‬5 min walk

About this property

1 Hotel Seattle

Luxury hotel with 2 restaurants and bars/lounges
1 Hotel Seattle offers its guests a 24-hour fitness centre and in-room fitness. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

8 meeting rooms and limo/town car service are available. Event space at this hotel measures 8000 square feet (743 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury 1 Hotel Seattle. For a fee, parking is available.

This 5-star Seattle hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 11 levels
  • 2 dining venues
  • 2 bars or lounges
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 2007
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
1 Hotel Seattle offers 153 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Seattle hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 62 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 5 to 50 for adults and USD 5 to 50 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining

Restaurants on site

  • Drift
  • La Loba

Things to do

  • 24-hour gym
  • Shopping
  • Stereo

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,000 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Workout equipment

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Phone calls
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 50 for adults and USD 5 to 50 for children
  • Valet parking fee: USD 62 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pacific Pan
Pan Pacific Seattle Hotel
Pan Pacific Hotel
Pan Pacific Hotel Seattle
Pan Pacific Seattle
Seattle Pan Pacific
Pan Pacific Seattle Hotel Seattle
Pan Pacific Seattle
Denny Park Hotel Hotel
Denny Park Hotel Seattle
Denny Park Hotel Hotel Seattle
Denny Park Hotel
Pan Pacific Seattle
1 Hotel Seattle Hotel
1 Hotel Seattle Seattle
1 Hotel Seattle Hotel Seattle

Frequently asked questions

What is the cancellation policy at 1 Hotel Seattle?

1 Hotel Seattle offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at 1 Hotel Seattle?

As of 9 Aug 2025, prices found for a 1-night stay for 2 adults at 1 Hotel Seattle on 1 Sept 2025 start from NZ$612.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at 1 Hotel Seattle?

Yep, 1 Hotel Seattle has secured covered valet parking with in/out privileges for USD 62 per night.

Are there any beaches close to 1 Hotel Seattle?

The closest beach to 1 Hotel Seattle is Alki Beach (6.3 km).

What makes 1 Hotel Seattle a romantic place to stay?

Couples dining and a champagne service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at 1 Hotel Seattle.

Are there hot tubs in the rooms at 1 Hotel Seattle?

No, but there are deep-soaking baths in the guestrooms.

Does 1 Hotel Seattle serve breakfast?

Yep, full breakfast is on offer on weekdays from 6:30 AM to 11:00 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at 1 Hotel Seattle?

No, 1 Hotel Seattle does not offer an airport shuttle service.

Is there a bar or restaurant at 1 Hotel Seattle?

Yep, you can grab a meal at 1 Hotel Seattle's onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at 1 Hotel Seattle?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at 1 Hotel Seattle?

Furry friends are welcome at 1 Hotel Seattle, with food and water bowls on offer.

1 Hotel Seattle Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 89 reviews
Rating 8 - Good. 6 out of 89 reviews
Rating 6 - Okay. 7 out of 89 reviews
Rating 4 - Poor. 4 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amaizing, however, first time gave a room already assigned to someone else, and after 30 mins they upgrade to a large room
Stayed 1 night in Aug 2025

10/10 Excellent

paula

Stayed 2 nights in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exactly as advertised ! Hotel is still new and you can tell in all the good ways. Decor is beautiful and staff is friendly & helpful. Cafe breakfast was lovely and whole foods is a 1 minute walk. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A Fantastic Hotel...The La Loba Restaurant deserves a Michelin Award. The service was wonderful. Try the $85 per person Sampler. An equisite journey into tasty samplings of the Chefs unique creations. The downside was the breakfast. The service was terrible. I had to get up twice to get ketchup ordered, the eggs were salty and uneatable, never received second coffee. $50 for yougurt and eggs (not eaten), and $65 for valet parking I thought to be little much.
Stayed 1 night in Aug 2025

10/10 Excellent

Damon Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design. Eco/Recycle friendly. Nature inspired. Beautiful & cozy
Large tub. Huge shower.
Stayed 4 nights in Jun 2025

10/10 Excellent

Walter, West Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful clean and convenient
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great welcome and staff were very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Julia, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room
Stayed 2 nights in Jul 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensational room design, very comfortable and classy, ultra convenient location for walking with plenty of ride share access
Stayed 3 nights in Jul 2025

10/10 Excellent

Josiah

Hope to go back. The pictures online are accurate representations of the hotel. The hotel is comfortable and elegant. We happily stayed in bed too long.
Stayed 2 nights in Aug 2025

10/10 Excellent

lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful! Staff were super friendly, the bed comfortable, and the area walkable. Will stay there again when in Seattle
Stayed 3 nights in Jul 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very friendly staff! Would absolutely stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
I have never experienced anyplace or thing like it. I stayed at the 1 hotel in Seattle and fell in love with it and the person I was able to become there. The staff at least in my experience were so friendly, respectful, polite, and genuinely kind + caring. Every staff members top priority and concern I encountered at least or was around/spoke to always was about how they could help guests with any and everything they could if they were not already doing so. Such as making sure guests were informed about events around town happening, local business deals available to you if you had booked through the hotel or other deals the daily open-close hours for the 2 in house restaurants that are available same level as the lobby.
Stayed 1 night in Jul 2025

10/10 Excellent

Tashanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property ... really enjoyed the comfy bed. The breakfast in lobby was fantastic. Planning to return.
Stayed 1 night in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful brand new hotel right in the perfect location!!!! And conveniently next to a wonderful Whole Foods market too!! We could walk right down to Pikes Place market and even to the Space Needle. Beautiful view of that from our room too. Spacious room, delicious restaurant, and excellent service. Thank you!
Stayed 1 night in Jul 2025

10/10 Excellent

Dominique and Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is amazing and worth every penny
Stayed 1 night in Jul 2025

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Riley

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disorganized hotel, rooms weren’t ready. Staff tried to make it right. Hidden fees, ran out of cribs, bags didn’t make it to the room. Total mess for hotel of this price
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Disappointing & Overpriced

Our stay was a series of frustrations from start to finish. Despite booking a month in advance and arriving 20 minutes after check-in time, our room was not ready. After an 8-hour drive with a child and a dog, we were forced to wait an additional 30 minutes in the lobby while the staff had to "find us a room." Key issues: Poor Check-in: Unacceptable wait time and lack of preparation, especially for a pre-booked room. Misleading "Pet-Friendly" Policy: The hotel is pet-friendly in name only. There is no convenient or designated green space nearby for pets to relieve themselves. Cramped & Cluttered Room: The room was small, and the limited counter space on the vanity and nightstands was cluttered with unnecessary items. Extreme Late-Night Noise: We were subjected to loud jackhammering from road construction directly outside our window at 10:30 PM, making sleep impossible. Exorbitant Fees: Be prepared for a $70/night valet fee on top of a $30 "amenities fee," which felt completely unjustified given the poor experience. Overall, we felt exhausted, overcharged, and completely let down. We would not recommend this hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Casey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not impressed with the service for a 5 star hotel!!! Stayed at the this property the night of 6/19 for our wedding anniversary. We arrived at the hotel a little after 4pm to check in and was told our room was not ready and they were waiting for a final inspection. Was told to wait in the lobby for 10 mins and our room would be ready. After 10 minutes, room was still not ready and then was told it would be another 10 minutes. MANY others were also waiting for their rooms. This is simply unacceptable to arrive after the check in time and rooms are not ready. Clearly there’s a service problem. There’s no way to get ice without asking the front desk. Called and requested ice from customer service/front desk. Waited and waited and finally just went to the lobby to get ice myself. Once again, service is lacking and there’s clearly no sense of urgency with any of the staff. One of the elevators didn’t seem to be working and it took FOREVER to use the only operable elevator. It took so long we finally took the stairs down and ended up having to go through the kitchen to exit the building. NOT AT ALL the experience I was expecting from this class of hotel. Do better 1 hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Lei

Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Danni

Travelled with family
Disliked: Cleanliness
Mattress cover had a hole on it. Toilet has the precious customer’s hair remains. Small bugs were flying in the room. Coffee mugs were not cleaned. Valet is very slow.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room.
Stayed 3 nights in Jul 2025