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Cycad Palm Hotel

3.5 star property

Photo gallery for Cycad Palm Hotel

Property grounds
Outdoor banquet area
Exterior
Property grounds
Premium bedding, individually decorated, individually furnished, desk

Reviews

4.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
Plot 25139 Dinokwane, Serowe
  • Place, Khama III Memorial Museum
    ‪5 min drive‬
  • Place, Royal Cemetery
    ‪5 min drive‬
  • Place, Khama Rhino Sanctuary
    ‪8 min drive‬

Room options

View all photos for Premium Double Room, 1 Double Bed, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Premium Double Room, 1 Double Bed, Non Smoking

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, individually decorated, individually furnished, desk

Deluxe Twin Room, 1 Bedroom

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Serowe

At Cycad Palm Hotel, you'll be 5.4 km (3.3 mi) from Khama III Memorial Museum and 5.4 km (3.3 mi) from Royal Cemetery. Highlights at this hotel include a restaurant, free self-parking and a rooftop terrace. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find laundry facilities, dry cleaning/laundry services and a lift. Each morning English breakfast is served between 7 AM and 9 AM. .Sights within a 20-minute drive of this 3.5-property class Serowe hotel include Serowe Stadium and Lipscombe Monument.

Restaurants

  • ‪Serowe Hotel - ‬4 min drive
  • ‪Barcelos - ‬6 min drive
  • ‪Morning Star Bar - ‬9 min drive
  • ‪Pk Restaurant - ‬10 min drive
  • ‪Chicken Licken - ‬7 min drive

About this property

Cycad Palm Hotel

There's a restaurant on site. WiFi is free in public spaces. The business-friendly Cycad Palm Hotel also features a rooftop terrace, a garden, and laundry facilities. Self parking is free.

This 3.5-star Serowe hotel is smoke free.

  • 6 guestrooms or units
  • Conference rooms
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Dining venue
Cycad Palm Hotel offers 6 air-conditioned accommodations with complimentary bottles of water and free toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 7 AM to 9 AM for a fee: USD 12 for adults and USD 8 for children
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • Lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 56-inch LCD TV with premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately USD 12 for adults and from USD 8 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

Property Registration Number 2025/HTL/A/004

Property is also known as

Cycad Palm Hotel Serowe
Cycad Palm Hotel Gaborone
Cycad Palm Gaborone
Hotel Cycad Palm Hotel Gaborone
Gaborone Cycad Palm Hotel Hotel
Hotel Cycad Palm Hotel
Cycad Palm
Cycad Palm Hotel Hotel
Cycad Palm Hotel Serowe
Cycad Palm Hotel Hotel Serowe

Frequently asked questions

What is the cancellation policy at Cycad Palm Hotel?

Cycad Palm Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cycad Palm Hotel?

Yep, Cycad Palm Hotel has a free self car park.

Are there hot tubs in the rooms at Cycad Palm Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Cycad Palm Hotel serve breakfast?

Yep, English breakfast is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Cycad Palm Hotel?

No, Cycad Palm Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Cycad Palm Hotel?

Yep, you can grab a meal at Cycad Palm Hotel's onsite restaurant.

What time are check-in & check-out at Cycad Palm Hotel?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Cycad Palm Hotel?

No, pets are not allowed.

Cycad Palm Hotel Reviews

Reviews

4.4
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 1 out of 6 reviews
Rating 4 - Poor. 2 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

7.0/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Bali

The room was ok, however on arrival my booking was not there because the online payment did not reflect in their system.
Stayed 1 night in Feb 2026

6/10 Okay

SHARON

Liked: Cleanliness, property conditions & facilities, room comfort
We were very unhappy with the breakfast.
Stayed 1 night in Dec 2025

2/10 Terrible

Orefitlhetse

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Despite confirmation of booking. We had no room reserved. The hotel was fully booked. We had to call the Managing Director, who finally squeezed us into the Managers rest room.
Stayed 1 night in Jun 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia booking not aligned to hotel booking system, pokey room, in the morning - no water, no electricity, generator not working. Poor “hotel”.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing stay at Cycad Palm Hotel...

The two rooms we booked were fine. However, we completed the booking on "hotels.com" and reserved one room with 2 twin beds, which we learned the hotel did not offer. It took us over 30 minutes to check-in, because the reception desk clerk was not able to verify that I prepaid the room. Also, the hotel offers two buildings on the property, and the restaurant and bar are located in separate buildings, which made dining and drinking difficult, and this arrangement should be improved. I was required to order food in one building, then walk to the other building to order beers. Regarding food, we ordered a family dinner and were surprised that the kitchen staff took almost 2 hours to prepare pizza's, salads and a chicken plate. A suggestion is that the kitchen staff be provided better training, to allow for quicker dining experience for patrons.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020