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HeartSong Lodge & Resort

3.5 star property
Family-friendly hotel with fitness centre and seasonal outdoor pool

Photo gallery for HeartSong Lodge & Resort

Lobby sitting area
Exterior detail
Front of property
Lobby sitting area
Children’s activities

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • 24/7 front desk
The current price is NZ$471
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
1210 Dollywood Resorts Blvd, Pigeon Forge, TN, 37863
  • Place, Dollywood's Splash Country
    ‪9 min walk‬
  • Place, Dollywood
    ‪6 min drive‬
  • Place, Island at Pigeon Forge
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for THEMED FAMILY SUITE - Dormer

1 bedroom, in-room safe, desk, laptop workspace

THEMED FAMILY SUITE - Dormer

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Day bed
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for KING - Sleeper Sofa

1 bedroom, in-room safe, desk, laptop workspace

KING - Sleeper Sofa

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Smart TV
Sofa bed
Separate bedroom
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for THEMED FAMILY SUITE with Balcony Hearing Accessible

1 bedroom, in-room safe, desk, laptop workspace

THEMED FAMILY SUITE with Balcony Hearing Accessible

Highlights

Balcony
Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for KING - Murphy

1 bedroom, in-room safe, desk, laptop workspace

KING - Murphy

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Queen Beds Dormer

1 bedroom, in-room safe, desk, laptop workspace

Two Queen Beds Dormer

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Day bed
Private bathroom
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for JUNIOR SUITE - Inside corner

1 bedroom, in-room safe, desk, laptop workspace

JUNIOR SUITE - Inside corner

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
Cable channels
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Two QUEEN Beds with Balcony Accessible

1 bedroom, in-room safe, desk, laptop workspace

Two QUEEN Beds with Balcony Accessible

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE with Balcony Hearing Accesible

1 bedroom, in-room safe, desk, laptop workspace

FAMILY SUITE with Balcony Hearing Accesible

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Two QUEEN Beds with Balcony Hearing Accesible

1 bedroom, in-room safe, desk, laptop workspace

Two QUEEN Beds with Balcony Hearing Accesible

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for KING - Dormer

1 bedroom, in-room safe, desk, laptop workspace

KING - Dormer

9.8 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Trundle Bed

View all photos for Two QUEEN Beds with Balcony

1 bedroom, in-room safe, desk, laptop workspace

Two QUEEN Beds with Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE

FAMILY SUITE

FAMILY SUITE

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
Cable channels
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Murphy Hearing Impaired

1 bedroom, in-room safe, desk, laptop workspace

King Murphy Hearing Impaired

Highlights

Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for KING - Sleeper Sofa w/Balcony

KING - Sleeper Sofa w/Balcony

KING - Sleeper Sofa w/Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Smart TV
Sofa bed
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for JUNIOR SUITE - Dormer Accessible

1 bedroom, in-room safe, desk, laptop workspace

JUNIOR SUITE - Dormer Accessible

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Day bed
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Two Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Two Queen Beds

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE with Balcony

1 bedroom, in-room safe, desk, laptop workspace

FAMILY SUITE with Balcony

Highlights

Balcony
Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for KING - Dormer Accessible

1 bedroom, in-room safe, desk, laptop workspace

KING - Dormer Accessible

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Day bed
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Trundle Bed

View all photos for King Sleeper Sofa with Wet Bar

1 bedroom, in-room safe, desk, laptop workspace

King Sleeper Sofa with Wet Bar

Highlights

Air conditioning
Heating
Free cots/infant beds
Smart TV
Sofa bed
Separate bedroom
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for THEMED FAMILY SUITE with Balcony

1 bedroom, in-room safe, desk, laptop workspace

THEMED FAMILY SUITE with Balcony

Highlights

Balcony
Air conditioning
Heating
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for JUNIOR SUITE - Dormer

1 bedroom, in-room safe, desk, laptop workspace

JUNIOR SUITE - Dormer

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Day bed
Private bathroom
Hairdryer
Local meal delivery service
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Murphy with/Balcony

1 bedroom, in-room safe, desk, laptop workspace

King Murphy with/Balcony

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Smart TV
Separate bedroom
Private bathroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

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About the area

Pigeon Forge

A family-friendly stay in Pigeon Forge awaits you at HeartSong Lodge & Resort. You'll be 1.8 km (1.1 mi) from Dollywood's Splash Country and 4.5 km (2.8 mi) from Dollywood. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' club, Hot tub and seasonal outdoor swimming pool. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 3.5-property class Pigeon Forge hotel include Dolly Parton's Stampede Dinner Attraction and LeConte Center at Pigeon Forge.

What's nearby

  • Dollywood's Splash Country - 9 min walk - 0.8 km
  • Dollywood - 6 min drive - 2.8 km
  • LeConte Center at Pigeon Forge - 7 min drive - 5.7 km
  • Island at Pigeon Forge - 8 min drive - 6.7 km
  • Titanic Museum - 10 min drive - 6.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 66 min drive

Restaurants

  • ‪Spotlight Bakery - ‬11 min drive
  • ‪The Grist Mill Cinnamon Bread - ‬9 min drive
  • ‪Aunt Granny's - ‬8 min drive
  • ‪Sweet Shoppe Candy Kitchen - ‬10 min drive
  • ‪Reds Drive-In Diner - ‬8 min drive

About this property

HeartSong Lodge & Resort

Family-friendly hotel with fitness centre and seasonal outdoor pool
HeartSong Lodge & Resort offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A children's club, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly HeartSong Lodge & Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Pigeon Forge hotel.

  • 302 guestrooms or units
  • 5 levels
  • 2 buildings
  • Conference rooms
  • Built in 2023
  • Kid's club (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
HeartSong Lodge & Resort offers 302 air-conditioned accommodations with a safe and a hairdryer. 50-inch Smart televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers.

This Pigeon Forge hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Dollywood's DreamMore Resort

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 1,000 reviews
The price is NZ$561
includes taxes & fees
30 Oct - 31 Oct
Dollywood's DreamMore Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 24.99 to 39.99 for adults and USD 14.99 to 29.99 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's club
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Meal delivery service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 24.99 to 39.99 for adults and USD 14.99 to 29.99 for children
  • Valet parking fee: USD 40 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

HeartSong Lodge Resort
HeartSong Lodge & Resort Hotel
HeartSong Lodge & Resort Pigeon Forge
HeartSong Lodge & Resort Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at HeartSong Lodge & Resort?

HeartSong Lodge & Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HeartSong Lodge & Resort?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at HeartSong Lodge & Resort on 30 Oct 2025 start from NZ$470.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HeartSong Lodge & Resort?

Yep, HeartSong Lodge & Resort has a free self car park. Additionally, there is valet parking with in/out privileges for USD 40 per night.

Does HeartSong Lodge & Resort have a pool?

HeartSong Lodge & Resort has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open from April to September.

Is HeartSong Lodge & Resort family-friendly?

You bet! With amenities such as a children's club, a playground and laundry facilities, it's no surprise that HeartSong Lodge & Resort is a hit with families.

Does HeartSong Lodge & Resort serve breakfast?

You bet, cooked-to-order brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at HeartSong Lodge & Resort?

No, HeartSong Lodge & Resort does not offer an airport shuttle service.

Is there a bar or restaurant at HeartSong Lodge & Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at HeartSong Lodge & Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at HeartSong Lodge & Resort?

No, pets are not allowed.

Reviews

HeartSong Lodge & Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 241 out of 268 reviews
Rating 8 - Good. 19 out of 268 reviews
Rating 6 - Okay. 5 out of 268 reviews
Rating 4 - Poor. 1 out of 268 reviews
Rating 2 - Terrible. 2 out of 268 reviews

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel stay we’ve had in years!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Lee

Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Stayed 2 nights in Jun 2025

10/10 Excellent

kenneth earl, Canyonttt

Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Eva

Liked: Property conditions & facilities

Nice resort

The property was beautiful. Loved all the decor. It was kept spotless. The pool area was clean and the water cold. The life guards were on 3 at a time in three different areas of the pool. They rotated positions every few minutes. They were excellent and kept an eagle on on the pool area. We went to the restaurant to celebrate a birthday. It was disappointing. Service was very slow. Other tables that came in after us were waited on and had drinks before we even got ours. When our waitress finally made it over, she said she forgot about the table because it was an entirely different section. It went downhill from there. The food took forever to come out and when the appetizer came out, it was overcooked. The next night we went to the bar area. We had dinner and a drink or two there the servers there were top-notch, especially Spencer. They were very friendly and engaging. It was a little pricey because of the taxes up there, but it was the best evening we had had so far. The rooms were spacious and decorated nicely. Our air conditioner didn’t work very well and we finally got it fixed on the last night we were there and it felt like heaven. The beds were not the best in the world. We both woke up with backaches two days in a row. We went there to get away from work and stress and just relax and celebrate a birthday. It was a nice weekend in spite of a few hiccups along the way.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities and friendly staff! Would definitely stay there again!
Stayed 3 nights in Jun 2025

6/10 Okay

Jennifer, Calhoun

Stayed 2 nights in Mar 2025

10/10 Excellent

Tracie

Stayed 2 nights in Jun 2025

10/10 Excellent

deep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ian, Stoke on Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant Hotel, Loved the stay great for kids, the free trolleys to the park and the Dreamore Hotel and recieved free Quick Passes for Dollywood when you bought the Tickets. Loved it.
Stayed 2 nights in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Channel, Lithonia

Beautiful property, clean, and great customer service.
Stayed 2 nights in May 2025

10/10 Excellent

DANA

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Heartsong resort. It was extremely clean, had lots of activities for the kids, and worked out perfectly for us to go to Dollywood. The only reason I am giving 4 stars is because we went in May when the pool was obviously not warm so we were thrilled that there was an indoor pool. However the indoor pool was actually cooler than the one outside so we spoke to the “pool manager” inside who gave us a hard time about it being so cold and wouldn’t let us take our 3 year old to the hot tub because there was no lifeguard on duty and there was a sign that said no one under 16. With having a small child and paying a premium price (almost $400 a night) we expected to have an indoor pool that wasn’t freezing or to have been able to use the hot tub instead. We were basically told by the young pool manager (maybe 20 years old) that we had to just deal with it and let our bodies adjust to the temperature. Other than this issue, we really had a great stay and would stay again just for the convenience of being so close to Dollywood. It is very nice to have the trolly take you over and to get the timesaver passes along with it that comes complimentary with your hotel stay.
Stayed 1 night in May 2025

10/10 Excellent

Wendy Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in May 2025

10/10 Excellent

Rebecca Paulk

Travelled with family
Liked: Amenities, property conditions & facilities
The property was beautiful. Wonderful pool and outdoor area, spacious lodge lounge, beautiful decor, helpful staff
Stayed 2 nights in May 2025

10/10 Excellent

Merri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, staff is welcoming. It was very clean and cozy. Had many activities to keep us busy
Stayed 3 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disney quality with out getting beat over the head for prices
Stayed 2 nights in May 2025

10/10 Excellent

Beren

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff treated us like family. Everything in the room was immaculate. We will definitely be coming back.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Would definitely stay at again
Stayed 1 night in May 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic place to stay and feel at home
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Great staff and beautiful accommodations! My child loved the bunk room!
Stayed 2 nights in May 2025