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Eurostars Al-Ándalus Palace

4.0 star property
Art Deco hotel with coffee shop/cafe and seasonal outdoor pool

Photo gallery for Eurostars Al-Ándalus Palace

Terrace/patio
Reception
Terrace/patio
Terrace/patio
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$126
includes taxes & fees
30 Jan - 31 Jan

Explore the area

View map
Avenida de la Palmera s/n, esquina Parana, Seville, Seville, 41012
  • Place, Benito Villamarin Stadium
    ‪2 min walk‬
  • Place, Virgen del Rocio University Hospital
    ‪12 min walk‬
  • Place, Maria Luisa Park
    ‪3 min drive‬
  • Airport, Seville (SVQ-San Pablo)
    ‪14 min drive‬

Room options

View all photos for Double Room

Down duvets, minibar, in-room safe, desk

Double Room

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (Parking Included)

Down duvets, minibar, in-room safe, desk

Double Room (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room Single Use

Down duvets, minibar, in-room safe, desk

Double Room Single Use

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room Single Use (Parking Included)

Down duvets, minibar, in-room safe, desk

Double Room Single Use (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room, Pool View

Down duvets, minibar, in-room safe, desk

Double Room, Pool View

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Pool View (Parking Included)

Down duvets, minibar, in-room safe, desk

Double Room, Pool View (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, desk

Superior Double Room

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room (Parking Included)

Down duvets, minibar, in-room safe, desk

Superior Double Room (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Terrace

Down duvets, minibar, in-room safe, desk

Superior Double Room, Terrace

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Terrace (Parking Included)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Terrace (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Down duvets, minibar, in-room safe, desk

Triple Room

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 3 Single Beds OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Triple Room (Parking Included)

Down duvets, minibar, in-room safe, desk

Triple Room (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 3 Single Beds OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room

Down duvets, minibar, in-room safe, desk

Family Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room (Parking Included)

Down duvets, minibar, in-room safe, desk

Family Room (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room, Terrace

Down duvets, minibar, in-room safe, desk

Family Room, Terrace

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, Terrace (Parking Included)

Down duvets, minibar, in-room safe, desk

Family Room, Terrace (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Down duvets, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (V&L)

Down duvets, minibar, in-room safe, desk

Junior Suite (V&L)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (Sharing Bed 2A + 1C)

Down duvets, minibar, in-room safe, desk

Double Room (Sharing Bed 2A + 1C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Pool View (Sharing Bed 2A + 1C)

Down duvets, minibar, in-room safe, desk

Double Room, Pool View (Sharing Bed 2A + 1C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room Single Use, Pool View

Down duvets, minibar, in-room safe, desk

Double Room Single Use, Pool View

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room Single Use, Pool View (Parking Included)

Down duvets, minibar, in-room safe, desk

Double Room Single Use, Pool View (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room (Sharing Bed 2A + 1C)

Down duvets, minibar, in-room safe, desk

Superior Double Room (Sharing Bed 2A + 1C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room Single Use

Down duvets, minibar, in-room safe, desk

Superior Double Room Single Use

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room Single Use (Parking Included)

Down duvets, minibar, in-room safe, desk

Superior Double Room Single Use (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room, Terrace (Sharing Bed 2A + 1C)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Terrace (Sharing Bed 2A + 1C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room Single Use, Terrace

Down duvets, minibar, in-room safe, desk

Superior Double Room Single Use, Terrace

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room Single Use, Terrace (Parking Included)

Down duvets, minibar, in-room safe, desk

Superior Double Room Single Use, Terrace (Parking Included)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Triple Room (2A + 1C)

Down duvets, minibar, in-room safe, desk

Triple Room (2A + 1C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 3 Single Beds OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Triple Room (1A + 2C)

Down duvets, minibar, in-room safe, desk

Triple Room (1A + 2C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 3
  • 3 Single Beds OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room (2A + 2C)

Down duvets, minibar, in-room safe, desk

Family Room (2A + 2C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room, Terrace (2A + 2C)

Down duvets, minibar, in-room safe, desk

Family Room, Terrace (2A + 2C)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (1 Pax)

Down duvets, minibar, in-room safe, desk

Junior Suite (1 Pax)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

View all photos for Junior Suite (V&L | 1 Pax)

Down duvets, minibar, in-room safe, desk

Junior Suite (V&L | 1 Pax)

Highlights

Air conditioning
LED TV
Down duvet
Bidet
Hairdryer
Champagne service
Minibar
Digital channels
  • Sleeps 1
  • 2 Single Beds

About the area

Seville

At Eurostars Al-Ándalus Palace you'll be 4.2 km (2.6 mi) from Seville Cathedral and 3.7 km (2.3 mi) from Royal Alcázar of Seville. Highlights at this Art Deco hotel include a restaurant, a bar/lounge and a conference centre. .Enjoy the gym and seasonal outdoor swimming pool. Business amenities include 22 meeting rooms, a business centre, and coworking space. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 4-property class Bellavista-La Palmera hotel include Plaza de Armas Shopping Center and Plaza de España.

What's nearby

  • Benito Villamarin Stadium - 2 min walk - 0.2 km
  • Virgen del Rocio University Hospital - 12 min walk - 1.0 km
  • Seville Aquarium - 3 min drive - 1.9 km
  • Maria Luisa Park - 3 min drive - 1.9 km
  • Portada de la Feria de Abril - 4 min drive - 3.0 km

Getting around

  • San Bernardo Tram Stop - 4 min drive
  • Sevilla-Virgen del Rocío Station - 16 min walk
  • Seville (SVQ-San Pablo) - 14 min drive

Restaurants

  • ‪Casa Felix - ‬12 min walk
  • ‪Al Andalus Hotel Poolside Cocktail Bar - ‬1 min walk
  • ‪100 Montaditos - ‬12 min walk
  • ‪Reverso - ‬1 min walk
  • ‪Bar Serrano - ‬11 min walk

About this property

Eurostars Al-Ándalus Palace

Art Deco hotel with coffee shop/cafe and seasonal outdoor pool
Eurostars Al-Ándalus Palace offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre, 22 meeting rooms, and coworking spaces are available. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Seville hotel.

  • 1 building
  • 623 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1996
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Eurostars Al-Ándalus Palace offers 623 accommodations with minibars and a safe. Beds feature down duvets. 32-inch LED televisions come with digital channels. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Seville hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 22 meeting rooms
  • Business centre
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 30 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 13 for children
  • Self-parking fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number H/SE/00848

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Al Andalus Silken
Andalus Palace
Hotel Al Andalus Palace
Hotel Silken Al
Hotel Silken Andalus
Hotel Silken Al Andalus Palace Seville
Silken Al Andalus Palace Hotel Seville
Silken Andalus Palace

Frequently asked questions

Is parking available at Eurostars Al-Ándalus Palace?

Yep, Eurostars Al-Ándalus Palace has a self car park for EUR 20 per day. A self car park is also available, for a fee.

How much does it cost to stay at Eurostars Al-Ándalus Palace?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Eurostars Al-Ándalus Palace on 30 Jan 2026 start from NZ$126.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Eurostars Al-Ándalus Palace have a pool?

Yep, and guests love it! Eurostars Al-Ándalus Palace has a seasonal outdoor pool. The pool is open from May to September.

Does Eurostars Al-Ándalus Palace serve breakfast?

Yep, visitors love the buffet brekkie here! Available daily from 7:00 AM to 11:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Eurostars Al-Ándalus Palace?

No, Eurostars Al-Ándalus Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Eurostars Al-Ándalus Palace?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Eurostars Al-Ándalus Palace?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Eurostars Al-Ándalus Palace?

No, only service animals are allowed.

Eurostars Al-Ándalus Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 627 out of 1152 reviews
Rating 8 - Good. 323 out of 1152 reviews
Rating 6 - Okay. 125 out of 1152 reviews
Rating 4 - Poor. 39 out of 1152 reviews
Rating 2 - Terrible. 38 out of 1152 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ROSIE GERONA

Liked: Cleanliness, amenities, property conditions & facilities
Happy with the room, staff and the breakfast buffet and the hotel itself!
Stayed 4 nights in Oct 2025

4/10 Poor

Diana, Seattle

Disliked: Cleanliness, staff & service
Dirty sheets, dirty walls, dirty curtains, weird smell, phones don’t work so you have to walk to reception to ask anything, and this limits what you can do like asking for room service or if you can check out online or order things like fresh towels. All in all, wouldn’t go back again.
Stayed 3 nights in Oct 2025

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Not many restaurants near
Stayed 1 night in Oct 2025

8/10 Good

Artie

Liked: Cleanliness, property conditions & facilities
The overall hotel experience was good.
Stayed 5 nights in Oct 2025

6/10 Okay

Miguel, Doncaster

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was fully booked throughout our stay which may have contributed to the overall experience. We were a group of ten, so check-in was very laboured - in the end, we left our passports at the front desk and partook in a couple of beers whilst awaiting confirmation of our rooms. Once again, even though it was a VIP booking, no-one received a room upgrade. Several of us experienced a problem with the room key not enabling access to our rooms - having to trek back to reception to reauthorise access - a real pain in the proverbial. One of the revolving entrance / exit doors jammed and a member of our group banged his head badly. The hotel is a little out from the centre (about 4 miles) but cabs are permanently available at around 10-12 euros a time. I wouldn't put anyone off staying here as the staff are friendly and the facilities are fine - but on this trip the best I could rate the hotel is "okay!"
Stayed 3 nights in Oct 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far from city center.
Stayed 2 nights in Oct 2025

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a decent location. Big place that was well run and in good condition. Bar and restaurant very nice as is the pool and surrounding area. Room was hot and could not get A/C to work, also very disappointing that there was no kettle or coffee machine as well as no complimentary water or anything like that.
Stayed 1 night in Oct 2025

10/10 Excellent

Kamran, Bournemouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. Excellent breakfast.
Stayed 1 night in Oct 2025

8/10 Good

DAVID

Stayed 3 nights in Oct 2025

10/10 Excellent

wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room Easy check in Friendly and helpful staff
Stayed 1 night in Oct 2025

10/10 Excellent

MA CARMEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó este hotel, súper limpio y muy bien ubicado además de que su personal fue muy eficiente en ayudarnos a saber cómo hacer algunas actividades. Mil gracias
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Jorge L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Inderpal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice but definitely far from tourist areas but the bus stops are close by. Breakfast was good, alot of options.
Stayed 2 nights in Oct 2025

2/10 Terrible

Elina, Pleasant Hill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 rooms. Both were not clean. Both had broken stuff. Room #1 had a broken refrigerator that leaked all over. Room #2 had a broken phone and broken TV. When called and requestes service no one ever showed up. On day 3, after asking twice, someone came in and looked, but didnt fix the frig. Breakfast was not good at all. Looked like there was a lot of food, but turned out multiples of the same items. Received 2 tiniest water bottles for the entire stay for 3 people! No welcome drink or anything of sort. There were 3 elevators, but only 1 would work.
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

LEILA, San Juan

Stayed 3 nights in Oct 2025

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness
The breakfast was fresh, but with limited option.the hotel did not offer some additional room service. The fridge was empty, the bathroom only had liquid soap and shampoo. They provided us with two desechable papel cups. It was not replaced after using the first night
Stayed 3 nights in Oct 2025

10/10 Excellent

Leda Luciana

Stayed 5 nights in Oct 2025

6/10 Okay

Ksenia

Liked: Staff & service
Location is a bit far from the centre but we walked the 2/3 km so not bad. It's a convention centre, so be prepared for that. It's massive and filled with business people. It was a decent room, although it's quite need of an upgrade since, especially the balcony - it's used for business people. Breakfast was pretty good and has a big selection with a small portion of gluten free options. There were ants all over our room floor when we arrived. Otherwise, staff very kind.
Stayed 2 nights in Sep 2025

8/10 Good

Anna-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous oasis just outside the city. 15mins by bus, they run really regularly. Great for a solo travller because it's big and spacious and the staff are friendly and around if needed. The rooms and public areas are spotlessly clean, so impressive. Breakfast buffet is wonderful, everything you could want and lots of it. The pool area was clean and chilled, although you can hear the traffic from the nearby busy road, but I didn’t mind that too much. The only reason I didn’t give this place 5 stars is because of the very small cocktail bar, it's not too clear how to order, so I sat at a table for a while and nobody approached. When I went to order, the barman had to be told by the manager to serve me even though I was right in front of him. It was not welcoming at all. The rest of the staff however were wonderful. I would definitely recommend this hotel, just have drinks elsewhere.
Stayed 4 nights in Oct 2025

10/10 Excellent

KUMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 5 nights in Sep 2025

6/10 Okay

ABDALLAH

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Needed someone to arrange for my medicine( which I forgot) to be shipped from a hotel in Seville. I was willing to pay what it costs. The manager refused to help since it is not the hotel policy!!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Very outdated and far from town
Stayed 3 nights in Aug 2025

8/10 Good

Lesley

Liked: Amenities
Rooms are kept very clean Could do with updating but they are functional
Stayed 5 nights in Sep 2025