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4.8 out of 5

"Choose good view room. " More

By a verified traveller on Thu 04 May 2023

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Hotel Description

Grand Hyatt Shanghai places you in the center of Shanghai, connected to the convention center and within just a 15-minute stroll of popular places like Shanghai Tower and Oriental Pearl Tower. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and free self parking.

The restaurant, Canton, serves Chinese cuisine and is open for lunch and dinner. Cloud 9 is the hotel's own tapas bar, serving drinks along with lunch and dinner. Enjoy the gym, spa tub, and sauna. 30139 square feet (2800 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 5-star Pudong hotel include The Bund and People's Square.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$240* Per night/room 28 Apr. - 29 Apr.

Room, 1 Queen Bed, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Shanghai ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Shanghai

Everyone (1) Couples (3) Family (2)
5 out of 5
Choose good view room.

Posted by on 4 May 2023

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5 out of 5
Nice beds, pillows are too flat though. Great location, beautiful views

Posted by , from Brisbane on 10 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by David

Dear Guest, Warm greetings from Grand Hyatt Shanghai! Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. We are pleased to hear that you had enjoyed your stay with us and most importantly appreciated your comments on hotel location and our guest room. Your feedback about our staff and their service will be shared throughout the hotel, which will certainly motivate our colleagues. We hope to see you back at Grand Hyatt Shanghai in the near future! Best regards, Grand Hyatt Shanghai

5 out of 5
Location: Outstanding
Service: Remarkable; Cleanliness: Spotless;

Posted by , from Germany on 31 Jan. 2014

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5 out of 5
Pros: Service
Cons: Japanese restaurant in hotel

Posted by , from Australia - VIC - Melbourne on 12 Apr. 2013

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4 out of 5
Pros: Great bar with a great view
Cons: Toilet didn't quite have the pressure as western ones - not a huge deal though.

Posted by on 3 Jan. 2013

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Property Features

As a guest of Grand Hyatt Shanghai, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 30139 square feet (2800 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Grand Hyatt Shanghai. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Shanghai hotel.

  • 548 guestrooms or units
  • 88 levels
  • Meeting rooms
  • 30139 sq ft of conference space
  • 2800 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Shanghai Railway Station (7.4 km / 4.6 mi)
  • Metro station: Lujiazui Station (0.7 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Hyatt Shanghai offers 548 accommodations with minibars and safes. Beds feature premium bedding. Premium cable television is provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and hair dryers. This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Canton - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Club Jin Mao - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Kobachi - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Cloud 9 - This tapas bar specializes in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

ON56 - This restaurant serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Hyatt Shanghai

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 266 per person
  • Airport shuttle fee: CNY 650 per vehicle (roundtrip)
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Shanghai
  • Grand Hyatt Shanghai Hotel
  • Hyatt Shanghai Grand
  • Shanghai Grand Hyatt
  • Grand Hyatt Shanghai Hotel Shanghai
  • Hyatt Shanghai
  • Shanghai Hyatt
  • Grand Hyatt Shanghai Hotel
  • Grand Hyatt Shanghai Shanghai
  • Grand Hyatt Shanghai Hotel Shanghai

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.