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Royal Garden Hotel ShangHai

Photo gallery for Royal Garden Hotel ShangHai

A traditional multi-story building with a symmetrical roofline and illuminated by warm lighting.
Property video
A corridor with reflective flooring and arched doorways leading to rooms.
A hotel room with a large bed, a desk with a computer, a TV mounted on the wall, and a decorative wall mural.
A spacious lobby with a marble floor, a central seating area, and a large chandelier.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$294
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
HuaXia Road(E), No. 1539, Shanghai, Shanghai, 201200
  • Place, Chuansha Park
    ‪13 min walk‬
  • Place, Huang Yanpei's Former Residence
    ‪16 min walk‬
  • Place, Shanghai Disneyland©
    ‪17 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Twin Room, Multiple Beds, Housekeeping, Garden View

A hotel room with a large bed, two bedside tables, a desk, and a view of greenery through the window.

Deluxe Twin Room, Multiple Beds, Housekeeping, Garden View

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed, Housekeeping, Garden View

A hotel room with a bed, desk, chair, TV, and a large window with a view.

Deluxe Double Room, 1 King Bed, Housekeeping, Garden View

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Twin Room, Multiple Beds, Housekeeping, Courtyard Area

A hotel room with two beds, a desk, a TV, and a large window with a view of greenery.

Elite Twin Room, Multiple Beds, Housekeeping, Courtyard Area

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Elite Double Room, 1 King Bed, Housekeeping, Courtyard Area

A hotel room with a large bed, a desk, a chair, a TV, and a view of a garden.

Elite Double Room, 1 King Bed, Housekeeping, Courtyard Area

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Multiple Beds, Housekeeping, Garden View

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall.

Deluxe Triple Room, Multiple Beds, Housekeeping, Garden View

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Loft, 2 Bedrooms, 2 Bathrooms, Garden View

A modern living room with a sofa, armchair, coffee table, and a staircase leading to another level.

Deluxe Loft, 2 Bedrooms, 2 Bathrooms, Garden View

  • 120 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Bedrooms, 2 Bathrooms, Garden View

A hotel room with a bed, a sofa, a desk with a lamp, a TV, and a bathroom.

Superior Quadruple Room, 2 Bedrooms, 2 Bathrooms, Garden View

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Queen Bed Room with Garden View

A hotel room with a large bed, a desk, a chair, a TV, and a wall with a floral mural.

Deluxe Queen Bed Room with Garden View

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Shanghai

A luxury stay in Shanghai awaits you at Royal Garden Hotel ShangHai. You'll be 7.1 km (4.4 mi) from Sanjiagang Beach Park and 8.6 km (5.3 mi) from Shanghai Disneyland©. Highlights at this family-friendly hotel include indoor private hot tubs, free WiFi and LCD TVs. .A pampering day can include deep-tissue massages and Thai massages along with body wraps and reflexology. The restaurant, YuYan Chinese Restaurant, serves Chinese cuisine and is open for lunch and dinner. Lobby Bar is the hotel's own lobby lounge. Enjoy the indoor swimming pool and gym as well as access to a playground. 12917 square feet (1200 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute drive of this 4.5-property class Pudong hotel include Shanghai Zhangjiang Hi-Tech Park and Shanghai New International Expo Centre.

What's nearby

  • Chuansha Park - 13 min walk - 1.2 km
  • Huang Yanpei's Former Residence - 16 min walk - 1.4 km
  • Shanghai Zhangjiang Hi-Tech Park - 15 min drive - 11.1 km
  • Shanghai Disneyland© - 17 min drive - 12.5 km
  • Shanghai New International Expo Centre - 25 min drive - 18.5 km

Getting around

  • East Huaxia Road Station - 3 min drive
  • Shanghai South Railway Station - 28 min drive
  • Pudong International Airport (PVG) - 20 min drive

Restaurants

  • ‪Starbucks (星巴克) - ‬7 min walk
  • ‪川师傅水煮鱼 - ‬3 min drive
  • ‪Majiyong - ‬8 min drive
  • ‪McDonald’s 麦当劳 - ‬8 min drive
  • ‪CHAGEE 霸王茶姬 - ‬3 min drive

About this property

Royal Garden Hotel ShangHai

Royal Garden Hotel ShangHai offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include 5 meeting rooms and limo/town car service. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at the luxury Royal Garden Hotel ShangHai. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Shanghai hotel is smoke free.

  • 223 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Royal Garden Hotel ShangHai offers 223 accommodations with indoor private hot tubs and free minibar items. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Shanghai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include deep-tissue massages, Thai massages and body wraps. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free theme park shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 128 for adults and CNY 64 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lobby Bar
  • Royal Western Restaurant
  • YuYan Chinese Restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Playground
  • Table tennis

Family friendly

  • Free theme park shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 5 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • Terrace

Spa

  • 3 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • In-room massages
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Handrails in stairways (76 centimetre high)
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (90 centimetre wide)
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Built in 2017
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests should be aware that 5 cats reside at this property
Information provided by the property may be translated using automated translation tools
This property provides shuttle service to/from Shanghai Disneyland.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per accommodation, per stay
  • Breakage deposit: CNY 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 for adults and from CNY 64 for children
  • Airport shuttle fee: CNY 200 per vehicle (one-way, maximum occupancy 5)
  • Rollaway bed fee: CNY 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 15000000202109180034

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Royal Garden Shanghai Shanghai
Royal Garden Hotel ShangHai Riad
Royal Garden Hotel ShangHai Shanghai
Royal Garden Hotel ShangHai Riad Shanghai

Frequently asked questions

Is parking available at Royal Garden Hotel ShangHai?

Yep, Royal Garden Hotel ShangHai has a free self car park.

How much does it cost to stay at Royal Garden Hotel ShangHai?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Royal Garden Hotel ShangHai on 16 Aug 2026 start from NZ$294, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Royal Garden Hotel ShangHai?

The closest beach to Royal Garden Hotel ShangHai is Sanjiagang Beach Park (6.7 km).

Is there a spa on site at Royal Garden Hotel ShangHai?

There's no onsite spa, but this property does offer services like body wraps as well as deep-tissue massages.

Does Royal Garden Hotel ShangHai have a pool?

Royal Garden Hotel ShangHai has an indoor pool. The pool is open 7:00 AM to 9:00 PM.

What makes Royal Garden Hotel ShangHai a romantic place to stay?

Garden-view dining and a lounge bar, as well as Hot tubs and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Royal Garden Hotel ShangHai.

Is Royal Garden Hotel ShangHai family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Royal Garden Hotel ShangHai is a hit with families.

Are there hot tubs in the rooms at Royal Garden Hotel ShangHai?

Yep, all rooms come with private hot tubs.

Does Royal Garden Hotel ShangHai serve breakfast?

Yeah, buffet brekkie is available weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Royal Garden Hotel ShangHai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Royal Garden Hotel ShangHai?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Garden Hotel ShangHai?

Check-in begins at 2:00 PM. Check-out time is noon.

Royal Garden Hotel ShangHai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 51 out of 70 reviews
Rating 8 - Good. 9 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 1 out of 70 reviews
Rating 2 - Terrible. 2 out of 70 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property would stay again close to the airport
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Misty

Liked: Amenities
Loved everything about the property. So beautiful!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Yan feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Is one of Best hotel in the world .
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, great service and staff really helpful
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities
Staff were absolutely lovely and so helpful! Very clean. A stunning hotel.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

pik kuen

Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and the staff very efficient
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liudmila

Liked: Cleanliness, amenities, property conditions & facilities
It's great, comfortable, quiet place with amazing garden! The staff was helpful and breakfast had wide selection of food. The shuttle bus transfer is really good option too
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities
Amazing spacious rooms. Gorgeous hotel grounds. Such a hidden gem! Solid breakfast, amazing service level
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities
This hotel has an awesome organization, and it has amazing spots! We just loved this place, and there are so many things to do! We had a free shooting as well, and it was totally worth it!!! I strongly recommend this hotel! Everybody was nice and polite with us. This hotel is an experience itself!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Ying Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The hotel staff are all very friendly and helpful, especially Derek. As foreigners and we use eSIM without a physical phone number, it’s not an easy thing to reserve Disney park tickets. Derek has gone beyond and above to assist us, we feel sorry to take him so much time but his service is just great!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful experience. Lovely hotel and amenities.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and helpful staff!

The hotel was very picturesque. The staff were amazing. Jaime Shen has helped with all my accommodations during my stay, while Chef Abdullah made a great breakfast for me, a foreign traveler!
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities
Absolutely fantastic from start to finish. The staff couldn’t be more helpful. Room was very clean. The hotel grounds are so stunning, even more so after dark. We were happy just walking around the hotel grounds. If we wanted to go out and about the staff would organise a taxi ( very cheap). Highly recommend. An attraction by itself.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Warwick

Liked: Cleanliness, amenities, property conditions & facilities
Great property tv old tho
Stayed 1 night in May 2025
Verified review

6/10 Okay

Connie

smoking smells! it’s non smoking room with strong smoke smell! the location is good, free shuttle to airport. the room is big and comfortable, except smoking smells
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

alan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amenities don’t match the appearance of the hotel
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Jakub

Ok, but could be better.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Seongphil

Disliked: Staff & service, amenities
Ken zhou, who was sitting on the desktop when I was visited, was very unfriendly and was very offended by his coercive tone and eyes, not his kind tone when he answered, so I didn't want to visit again.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

alan

Liked: Property conditions & facilities
Disliked: Amenities
Amenities are not in keeping with the appearance of the hotel. Some staff need additional training but others particularly the concierge went beyond. Adjoining room was very noisy at night
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing - we loved it so much - beautiful gardens and very clean - nothing bad can be said - thank you very much
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Karl-Heinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine außergewöhnlich gute Unterkunft. Sehr gute Zimmer, freundliches Personal, eine hervorragende Außenanlage, und super Frühstück. Besser geht es nicht.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

YenJung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客房乾淨
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Laura-anne

Liked: Amenities
Disliked: Staff & service
Le statut VIP n’est pas respecté et les discussions en amont n’ont pas été communiquées.
Stayed 1 night in Dec 2025