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Naama Bay Promenade Beach Resort by Accor

4.5 star property
Beachfront hotel with 2 outdoor pools and marina

Photo gallery for Naama Bay Promenade Beach Resort by Accor

Exterior
Property video
Exterior
Restaurant
Miscellaneous

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • On private beach
  • Gym
  • Parking included
The current price is NZ$86
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
El Salam Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate, 46691
  • Place, Naama Bay Beach
    ‪15 min walk‬
  • Place, Naama Bay
    ‪1 min drive‬
  • Place, Domina Coral Bay Congress Centre
    ‪7 min drive‬
  • Airport, Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View, Beachside

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed, Garden View, Beachside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View, Beachside

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed, Pool View, Beachside

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Garden View, Beachside

Deluxe Room, 2 Queen Beds, Garden View, Beachside

Deluxe Room, 2 Queen Beds, Garden View, Beachside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Pool View, Beachside

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds, Pool View, Beachside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Sea View, Beachside

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds, Sea View, Beachside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Partial Sea View, Beachside

1 bedroom, minibar, in-room safe, iron/ironing board

Executive Room, 1 King Bed, Partial Sea View, Beachside

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Partial Sea View, Beachside

1 bedroom, minibar, in-room safe, iron/ironing board

Executive Room, 2 Queen Beds, Partial Sea View, Beachside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, iron/ironing board

Executive Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View, Mountainside

1 bedroom, minibar, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Garden View, Mountainside

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View, Mountainside

1 bedroom, minibar, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Pool View, Mountainside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View, Mountainside

Standard Room, 2 Queen Beds, Garden View, Mountainside

Standard Room, 2 Queen Beds, Garden View, Mountainside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View, Mountainside

Standard Room, 2 Queen Beds, Pool View, Mountainside

Standard Room, 2 Queen Beds, Pool View, Mountainside

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Single Beds, Garden View (Beach side)

1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room, 2 Single Beds, Garden View (Beach side)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Sea View (Beach side)

1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room, 2 Single Beds, Sea View (Beach side)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Pool View (Beach side. Ground floor)

1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room, 2 Single Beds, Pool View (Beach side. Ground floor)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Sea View (Beach side)

1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room, 1 King Bed, Sea View (Beach side)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Pool View (Beach side. Ground floor)

Superior Room, 1 King Bed, Pool View (Beach side. Ground floor)

Superior Room, 1 King Bed, Pool View (Beach side. Ground floor)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Garden View (Beach side)

1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room, 1 King Bed, Garden View (Beach side)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Pool View

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 1 Double Bed, Pool View

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Sea View

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 1 Double Bed, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

1 bedroom, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Single Beds, Pool View

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed

1 bedroom, minibar, in-room safe, iron/ironing board

Junior Suite, 1 Double Bed

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 Double Bed

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About the area

Sharm El Sheikh

A luxury stay in Sharm El Sheikh awaits you at Naama Bay Promenade Beach Resort by Accor. Within just a 10-minute stroll, you'll find popular attractions like Red Sea and Naama Bay. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering can include massages and facials. For a drink, you can stop by the hotel's own lounge bar. Enjoy the marina, gym, sauna and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Naama Bay hotel include Domina Coral Bay Congress Centre and Shark's Bay.

What's nearby

  • Naama Bay Beach - 15 min walk - 1.3 km
  • Naama Bay - 1 min drive - 0.8 km
  • Hollywood Sharm El Sheikh - 2 min drive - 1.9 km
  • Domina Coral Bay Congress Centre - 7 min drive - 4.5 km
  • Shark's Bay - 9 min drive - 5.7 km

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 11 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Bar at Hilton Sharm Dreams Resort - ‬8 min walk
  • ‪Beach Bar at Novotel Beach Sharm El Sheikh - ‬6 min walk
  • ‪Liwa Restaurant - ‬14 min walk
  • ‪Parmizzano's - ‬8 min walk

About this property

Naama Bay Promenade Beach Resort by Accor

Beachfront hotel with 2 outdoor pools and marina
Some rates at Naama Bay Promenade Beach Resort by Accor are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. At Naama Bay Promenade Beach Resort by Accor, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, a health club and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Sharm El Sheikh hotel.

  • 520 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Built in 1996
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Naama Bay Promenade Beach Resort by Accor offers 520 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels.

Bathrooms include a bath, bathrobes and hairdryers. This Sharm El Sheikh hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Boat tours
  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Playground
  • Sauna
  • Steam room
  • Water skiing
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naama Bay Promenade Beach Resort by Accor

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naama Bay Promenade By Accor
Naama Bay Promenade Beach Resort
Naama Bay Promenade Beach Resort by Accor Hotel
Naama Bay Promenade Beach Resort by Accor Sharm El Sheikh
Naama Bay Promenade Beach Resort by Accor Hotel Sharm El Sheikh

Frequently asked questions

What is the cancellation policy at Naama Bay Promenade Beach Resort by Accor?

Naama Bay Promenade Beach Resort by Accor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Naama Bay Promenade Beach Resort by Accor?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Naama Bay Promenade Beach Resort by Accor on 1 Dec 2025 start from NZ$86.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Naama Bay Promenade Beach Resort by Accor?

Yep, Naama Bay Promenade Beach Resort by Accor has a free self car park.

Are there any beaches close to Naama Bay Promenade Beach Resort by Accor?

Yep, Naama Bay Promenade Beach Resort by Accor is a short 15-minute walk from Naama Bay Beach. Fun beach activities include snorkelling, waterskiing and fishing. You can also find water sports equipment and boat tours.

Is there a spa on site at Naama Bay Promenade Beach Resort by Accor?

Yep, there is an onsite spa at Naama Bay Promenade Beach Resort by Accor. You'll enjoy heaps of services like facials and body treatments.

Does Naama Bay Promenade Beach Resort by Accor have a pool?

Naama Bay Promenade Beach Resort by Accor has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Naama Bay Promenade Beach Resort by Accor have a waterslide?

No, there is no waterslide at Naama Bay Promenade Beach Resort by Accor, but Cleo Park is a short 14-minute walk away.

What luxury perks are available at Naama Bay Promenade Beach Resort by Accor?

Naama Bay Promenade Beach Resort by Accor features a private beach, 2 outdoor pools and a full-service spa.

Is there a free airport shuttle available at Naama Bay Promenade Beach Resort by Accor?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Naama Bay Promenade Beach Resort by Accor?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Naama Bay Promenade Beach Resort by Accor?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Naama Bay Promenade Beach Resort by Accor?

No, pets and service animals are not allowed.

Naama Bay Promenade Beach Resort by Accor Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 85 reviews
Rating 8 - Good. 21 out of 85 reviews
Rating 6 - Okay. 12 out of 85 reviews
Rating 4 - Poor. 6 out of 85 reviews
Rating 2 - Terrible. 15 out of 85 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

yelena

Liked: Cleanliness, staff & service, amenities
The hotel was really lovely and i enjoyed my time there. They had a big pool out back with access to a private beach which i enjoyed. would love to stay there again
Stayed 5 nights in Jul 2025

10/10 Excellent

Soukaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One important note: I highly recommend staying on the beachside only. Do not book the mountain side – it doesn't offer the same experience and may fall short in comparison. Our stay started a bit rough due to a misunderstanding at check-in, but the front desk manager Houssam quickly stepped in and resolved the issue with professionalism and care. From there, everything turned around. I’d like to give a special shoutout to Mohamed at both the beachside and the mountain side front desks – both were outstanding. They were attentive, proactive, and made sure every detail was taken care of. The rest of the staff were also incredibly kind and detail-oriented. The food was good for a hotel buffet – plenty of variety and everything was fresh. The location is excellent, the property is very clean, and overall, the quality of service exceeded expectations. All in all, I’d definitely recommend this hotel for its service, cleanliness, and great location – just be sure to choose the beachside rooms.
Stayed 3 nights in May 2025

10/10 Excellent

Ezdean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel i will give it five starts
Stayed 5 nights in May 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Claims to Be 5-Star, But Feels Like a 3-Star Resort in reality. Naama Bay Promenade *Mountain Side* is advertised as a luxury 5-star resort, but it feels more like a budget 3-star hotel pretending to be something it’s not. The food was repetitive and bland, clearly aimed at large tour groups. If you’re not on one of those packages, you’re out of luck. Worst part? You have to pay extra for a Coca-Cola—even though it’s supposed to be all-inclusive. That’s just cheap. The air conditioning in my room barely worked, and despite complaining, nothing was done. I spent nights sweating in a room full of mosquitoes. On top of that, the Wi-Fi was useless—constantly disconnecting and making it impossible to get any work done. The setup is also a mess. The “mountain side” is across a busy road from the beach, and you have to cross through a security gate every time. They even blocked my taxi from entering, so I had to walk the rest of the way with a torn meniscus. Completely unacceptable. To be fair, the staff are doing what they can—they’re clearly overworked. The problem is the management and the false advertising. Bottom line: This is NOT a 5-star resort. It’s a mediocre, outdated 3-star hotel with extra charges, broken amenities, and a frustrating layout. I wouldn’t stay here again if it were free.
Stayed 4 nights in Apr 2025

10/10 Excellent

Abdullah

Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Good for the price

This is a good generally good hotel, the rooms are clean and cleaned every day. You get 2 bottles of water left in your room each day, there is tea and coffee and a fridge/ safe. I have stayed 3 times this year, it’s great for the price- The only negative is the large amount of Rude and irritating Russians and Ukrainians, they will push you out the way to get in front of you and enjoy large amounts of alcohol- so they are generally noisy at night. In the 3 times I have stayed this year, I have not seen or heard an English speaking person.
Stayed 7 nights in Dec 2024

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Absolutely disgusting hotel. Filthy mouldy rooms I have many videos and photos to complain to on the beach about saying it’s 5 star. Should only be 1 star. Rude manager and staff even manager agreed as we had a meeting with him and he said it’s old and needs lots of repairs.
Sink permanently down would pop up
Cigarettes burns
Cracked tiles
Rotten
Stayed 2 nights in Nov 2024

6/10 Okay

Obai

Liked: Cleanliness
The area is nice, hotel facilities are average, the food is terrible 😑.. overall the hotel is average and it's worthy only at good offers also when picking a room note that it's one hotel but divided by Alsalam road to promenade beach & promenade mountain
Stayed 4 nights in Jun 2024

6/10 Okay

Cristina

Travelled with group
Liked: Cleanliness

Decent

Decent!
Stayed 1 night in Apr 2024

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, room comfort

Decent

It’s decent for the price you pay. The food is mediocre. If you don’t spent to much time in the hotel it’s ok. I recommend it!
Stayed 4 nights in Apr 2024

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, room comfort

Decent!

It’s decent, not wow!
Stayed 11 nights in Apr 2024

6/10 Okay

amir

Travelled with family
Disliked: Cleanliness, staff & service
Wasn’t too good
Stayed 4 nights in Apr 2024

8/10 Good

Uzair

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Nabil

Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service from all the staff. The a la carte menu offered some delicious options. Scuba centers are 5 min walk from property.
Stayed 6 nights in Sep 2023

2/10 Terrible

Salman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty hotel , food not ok
Stayed 6 nights in Sep 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel to stay at here. Hotel A/C was so nice and cold after a long and hot day at the beach. The bed is comfy, bathroom is very nice. Food is delicious. I don’t know how they make their fries but they are the best fries I’ve ever had. Also the club sandwich from the room service menu is addicting and I ate it almost daily because it’s so good. The hotel lobby is fabulous and the pool is so nice. I’d choose this over the four seasons any day. The walk to the Naama Bay shopping area is kind of long especially in the heat, but taxis are cheap. The beach is so nice and there were even some colorful fish swimming around us there. They clean your room daily and they do an amazing job. The staff is so friendly and go above and beyond for guests. Hotel has stores inside for sunscreen and any other needs which is super convenient. Definitely recommend staying on the beach side of the hotel. I originally didn’t know there were two buildings and ended up upgrading upon arrival which was definitely worth it. Naama Bay Promenade, I love you and your amazing employees <3 Definitely my first pick when I come back.
Stayed 7 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My advice - avoid it.

Awful from start to finish. The hotel and rooms are very tired and dirty in many places. I stayed on business for COP27 and paid a huge amount of money for it but the comments are not about value for money but rather getting the basics right. The room looked like it hadn't been refurbished for 20yrs.
Stayed 3 nights in Nov 2022

6/10 Okay

Gloria

Disliked: Cleanliness, amenities, property conditions & facilities
Stay was okay but I was not impressed by how run down the Mountain Side hotel was. A/c, bathrooms, and building overall is needs to be refurbished. It used to be a Marriott but the quality is not the same. Buffett is poor at the mountain side but pretty nice at the beach resort across the street. Staff was friendly and accommodating.
Stayed 1 night in Oct 2022

2/10 Terrible

Armughan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be a 5-star hotel Upon arrival, we were told to go to a different site of the hotel across the road named Naama bay promenade beach resort but the mountainside and at the same time told to pay a further $50/- per night per room if we wanted to stay at the beachside resort. The night of check-in staff at the reception was extremely rude and extremely unhelpful, he took over 2 hours to get us to our rooms, allocated rooms were scattered across the hotel, and I was placed in room 935 with a couple of my friends in nearby rooms and other rooms were 611, 613 and so on near the reception. My room was not even serviced, dust everywhere, no towels, no toilet paper, no toiletries in the bathroom, basin tap delivered brown stale water which suggested that room had not been used for a long time, furthermore, the bathroom was not cleaned, had red marks on the bathtub, the toilet was not cleaned, the shower curtain was black at the bottom part suggesting it was not washed for months if not years. Basin leaked on the floor and the toilet overflowed as it was blocked. The above is my personal experience and all of my friends had similar experiences in their individual rooms this is from a 5-star resort, absolutely unacceptable standard.
Stayed 9 nights in Sep 2022

2/10 Terrible

idan

Stayed 1 night in Sep 2022

2/10 Terrible

ABDULLAH

Stayed 5 nights in Aug 2022

10/10 Excellent

Aldijana

Stayed 1 night in Aug 2022

8/10 Good

Tina, Katy

Stayed 5 nights in Jul 2022

10/10 Excellent

Cassandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, nice rooms, and good food. I wound up extending my stay an extra two days.
Stayed 2 nights in Apr 2022