2/10 Terrible
Diane H.
28 Jul 2025
Liked: Cleanliness
Reviews tell the true story.
I read the reviews prior to booking this listing and assumed (my mistake) the property management team would address issues like mice and lack of common kitchen necessities. They did not. Warn/stained carpets and throw rugs, no kitchen towels, holes in screens still an issue.The directions and codes were helpful however the lock box for the key is difficult to open and access the key. Front door needs force to open. Temps in upper 60’s when we arrived, beautiful and opened the windows to air out the house. Slider screen was shut but saw a mouse run across the living room and into laundry room. Shut door to keep mouse in there. Discovered the bottom of the screen is not intact, it must have slid in from there. (We hope) Notified Vacasa via text and was told they had alerted the local management team and they would handle the situation. 3 days later we contacted Vacasa again, still no word from local team. Do to the proximity of the laundry room to the bedroom we would hear it while we are trying to sleep. Squirrels entering under eave, running around in the crawl space above our heads nightly.Day 2 started BBQ and before we could get the meat on, we were out of propane. Sunday, finally got a text sticky traps and propane were on the way. Unfortunately we had already packed up and left a day early. The score of 1 is simply for the great weather and Shaver activities. First time less than satisfied with Vacasa. More attention to detail between guests solves these issues.
Diane H.
Stayed 5 nights in Jul 2025