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Regency Angkor Hotel

4.5 star property
Clothing-optional hotel with 3 restaurants and 2 hot tubs

Photo gallery for Regency Angkor Hotel

Deluxe Twin Room - Free Pick Up | View from room
View from property
Lobby sitting area
3 bars/lounges, poolside bar
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Spa

Explore the area

View map
Vithei Charles de Gaulle, Siem Reap
  • Angkor Night Market
    ‪3 min drive‬
  • Pub Street
    ‪3 min drive‬
  • Angkor Wat
    ‪10 min drive‬
  • Siem Reap Angkor Intl. Airport (SAI)
    ‪54 min drive‬

Room options

View all photos for Deluxe Triple Room

1 bedroom, minibar, in-room safe, desk

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Washer/dryer
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, desk

Family Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Washer/dryer
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite

Suite | View from room

Suite

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room

1 bedroom, minibar, in-room safe, desk

Deluxe Triple Room

  • Sleeps 3

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe Premium Room

1 bedroom, minibar, in-room safe, desk

Deluxe Premium Room

  • Sleeps 3

View all photos for Deluxe King Room

1 bedroom, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

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About the area

Siem Reap

A luxury stay in the heart of Siem Reap awaits you at Regency Angkor Hotel. Within steps you'll find Charles de Gaulle Road and T Galleria by DFS within a 10-minute stroll. Highlights at this family-friendly hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body scrubs along with aromatherapy and hydrotherapy. The restaurant, White Orchid Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. The Earl s cafe is the hotel's own bar. Enjoy the 2 hot tubs, outdoor swimming pool and gym plus access to archery. Meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6:00 AM and 9:30 AM. There's also free self parking, along with the convenience of a free ferry terminal shuttle. .Attractions within a 10-minute drive of this 4.5-property class Siem Reap hotel include Angkor Wat and Pub Street.

What's nearby

  • Angkor National Museum - 10 min walk - 0.9 km
  • Angkor Night Market - 3 min drive - 2.7 km
  • Old Market Area - 3 min drive - 2.7 km
  • Pub Street - 3 min drive - 3.1 km
  • Angkor Wat - 10 min drive - 5.0 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 60 min drive

Restaurants

  • ‪Curry Walla Siem Reap - ‬2 min drive
  • ‪Lelawadee Thai Restuarant - ‬4 min drive
  • ‪Hong Kong Zhen Bao seafood restaurant - ‬4 min drive
  • ‪The World Bar - ‬2 min drive
  • ‪Zin Do Coffee Mix - ‬2 min drive

About this property

Regency Angkor Hotel

Clothing-optional hotel with 3 restaurants and 2 hot tubs
Regency Angkor Hotel offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A children's pool, a sauna, and spa services are also featured at the luxury Regency Angkor Hotel. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Siem Reap hotel.

  • 1 building
  • 165 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Regency Angkor Hotel offers 165 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and minibars. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Siem Reap hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has massage/treatment rooms. Services include body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Khmer

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free ferry terminal shuttle
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 6 for adults and USD 3 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Earl s cafe
  • White Orchid Restaurant

Things to do

  • 2 hot tubs
  • 24-hour pool access
  • Archery
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Regency Angkor Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Day (1 January) Gala Dinner per adult: USD 55.06
  • New Year's Day (1 January) Gala Dinner per child: USD 45.00 (from 16 to 6 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 6 for adults and from USD 3 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash.

We should mention

  • Please note that clothing is optional at Regency Angkor Hotel.
  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Angkor Hotel
Angkor Regency Hotel
Regency Angkor
Regency Angkor Hotel
Regency Angkor Hotel Siem Reap
Regency Angkor Siem Reap
Regency Angkor Hotel Hotel
Regency Angkor Hotel Siem Reap
Regency Angkor Hotel Hotel Siem Reap

Frequently asked questions

What is the cancellation policy at Regency Angkor Hotel?

Regency Angkor Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Regency Angkor Hotel?

Yep, Regency Angkor Hotel has a free self car park.

Is there a spa on site at Regency Angkor Hotel?

Yep, there is an onsite spa at Regency Angkor Hotel. You'll enjoy heaps of services like body scrubs and body treatments.

Does Regency Angkor Hotel have a pool?

Regency Angkor Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 24 hours.

What luxury perks are available at Regency Angkor Hotel?

Regency Angkor Hotel features 2 hot tubs, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Regency Angkor Hotel a romantic place to stay?

Pool-view dining and a bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Regency Angkor Hotel.

Is Regency Angkor Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Regency Angkor Hotel is a hit with families.

Are there hot tubs in the rooms at Regency Angkor Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Regency Angkor Hotel serve breakfast?

Yeah, buffet breakfast is available daily from 6:00 AM to 9:30 AM.

Is there a free airport shuttle available at Regency Angkor Hotel?

No, Regency Angkor Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Regency Angkor Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Regency Angkor Hotel?

Check-in begins at 12:30 PM. Check-out time is noon.

Are pets allowed at Regency Angkor Hotel?

No, pets and service animals are not allowed.

Regency Angkor Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 197 reviews
Rating 8 - Good. 61 out of 197 reviews
Rating 6 - Okay. 18 out of 197 reviews
Rating 4 - Poor. 7 out of 197 reviews
Rating 2 - Terrible. 4 out of 197 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel in a great location.

Stunning hotel. Fairly new. Hotel staff was excellent, friendly, and efficient. Hotel is well located with easy, affordable, and readily available transportation.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

6/10 Okay

Curtis St.

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It looks elegant from the outside and the front desk people are friendly and engaging. It was generally quiet throughout the building despite a conference going on there at the time. There are two restaurants which are subpar. The main restaurant was only open during noon hours and up through 2:30. I walked in there during these times and was never served so I left. The food is mediocre at best and the breakfast was terrible and largely inedible. There are also limited choices nearby. I won't be back.
Stayed 4 nights in Feb 2023

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had no hot water for three days and no tv for six days
Stayed 7 nights in Jul 2022

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a good spot, not too far from downtown, and away from most of the noise and bars. Staff is very friendly and professional.
Stayed 5 nights in Dec 2018

10/10 Excellent

Gary, Colton CALIFORNIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff from the time we checked in till the time we left (3 days) were very nice and accommodating (allowed us late checkout for nite flight). The breakfasts were excellent, room big and comfortable, housekeeping super....would I stay here again-defnite YES!!!
Stayed 3 nights in Jul 2018

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

K, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience staying at Regency Angkor. The customer service was excellent and we were fortunate to check-in early after our long haul flight. We were provided a cold towel and bottle of water from our Airport Pickup driver which was a very nice touch. The staff took initiative to explain to us the location of the hotel and offer tips on where to visit during our stay. The room/pool/spa were also in a great condition. The buffet breakfast had a great range of choices. We recommend this hotel to fellow travelers.
Stayed 2 nights in Apr 2018

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value but a little outside of the city centre. This probably does not matter too much if all you plan to do is visit wats.
Stayed 3 nights in Feb 2018

6/10 Okay

Wendy, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hard bed, smelly hall way, rubbish seen from hall

We could see rubbish in garbage bags piles up on the other side of a wall near the pool when you look out from the smelly hall way window. Twice the waiters brought us the wrong cocktails which always tasted like margaritas because they had poor english. The breakfast catered well for all the noisey Chinese guests with most selections for them. We were never offered bacon for breakfast but got by. We tried to organise a free hotel pick up from the airport as advertised on the day we were to arrive but couldn't get through to the phone. We contacted expedia who didn't organise this/get through either. We got a free transfer from hotel to airport but only because we asked. The hotel staff could have emailed us via expedia to offer us a transfer before the stay, that would have given us a good first impression. The pool was nice. The water fountain in the front was only on one morning during our stay and looked great during that brief time it was on.
Stayed 6 nights in Feb 2018

10/10 Excellent

Mark, Columbia, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff, close to everything

My stay at the Recency Angkor was AMAZING. The staff was super friendly, I got a room upgrade without even having to say anything as they didn't have the room I originally booked. The breakfast was fantastic. My friends got married here and the hotel put on an absolutely beautiful ceremony and reception! If I get the chance to come back I would definitely stay here again.
Stayed 11 nights in Jan 2018

10/10 Excellent

J-Cup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service

We stayed for a week as we visited Siem Reap to see Angkor Wat and the other surrounding temples. All of the hotel staff were incredibly helpful, courteous, and friendly. Our next door neighbors were a little loud on the first night of our stay and the hotel front desk clerk was very understanding and helpful in moving us to a different room for the rest of our stay. The hotel is clean, well maintained, and the rooms are very comfortable. The concierges were always willing to assist us with transportation and restaurant reservations when we went out. I would highly recommend this hotel to anyone traveling to Siem Reap.
Stayed 7 nights in Dec 2017

10/10 Excellent

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, location wise a little away from main town center. Sengy, who met us when we arrived, greeted us with politeness and gave a warm welcome. He was very knowledgeable and guided us well towards various activities. He even got us a guide to the Angkor Wat temples in spite of the busy tourist season.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhelpful staff Not very clean
Stayed 3 nights in Nov 2017

6/10 Okay

Marc, Leamington Spa, Warwickshire

Liked: Staff & service
Disliked: Property conditions & facilities

Good hotel but in needs for renovation

A slight disappointment during our trip through Vietnam and Cambodia. the Regency Angkor Hotel had lots of potential but is, unfortunately, showing its age. The decoration is what it is, taste is subjective but I would say it is dated compare to nowadays standards. Condition of the room is the same, definitely very clean and we had no problem sleeping there, but walls showed some damages, paint chipped, bathroom seals are old. Then the swimming pool was just decent. Long chairs were dirty and old again, jacuzzis were not working and the water inside looked dirty (as if it has been there for too long). We did not mind so much as we only used this hotel to sleep at night and were out most of the time, also the price was reasonable compare to others. Our room also happened to be on the ground floor, just facing the bar. It had been a little bit noisy because of that. Breakfasts had also been a disappointing experience, the room is huge but the number of people was overwhelming. Automatically, there was not enough tables for everyone, people started to get aggressive and waiters were overwhelmed.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Martin T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing pool and great breakfast.

Amazing pool and great breakfast.
Stayed 6 nights in Sep 2017

10/10 Excellent

laxmi, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent amenities

Friendly welcoming staff Felt very comfortable Close to important tour areas
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Brad, Oregon, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive and class

Very nice Hotel. The styling is old world but nothing about this extremely well designed property is old. You will not be disappointed for the price!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay, the staff can't do enough for you. Didn't get PU at the airport as organised, but they cheerfully dropped us off instead. Highly recommended. Lovely walk in pool. Extensive choice at breakfast. Reasonably priced food in the restaurant.

8/10 Good

SOMCHAI

Liked: Staff & service, property conditions & facilities, room comfort

Everything is OK ,but please more clean bathroom.

musty smell in the room no:246

10/10 Excellent

Saran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff so accommodating

Perfect staff, location and facilities. Pool was beautiful and all the meals were superb.

6/10 Okay

Rajesh

Liked: Cleanliness, property conditions & facilities, room comfort

Screw up by Hotels.com

Had a terrible check in. Not the fault of the hotel but of Hotels.com. I had booked 2 rooms but they were intimidated for just one. Even though it was high season they managed to get me a better room in the same floor by evening.