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Tunnel Urban Retreat

4.0 star property

Photo gallery for Tunnel Urban Retreat

Sun deck
Property video
Outdoor pool, pool loungers
Interior entrance
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$48
includes taxes & fees
7 May - 8 May

Explore the area

View map
Street 82, Siem Reap, Siem Reap Province, 171202
  • Place, Old Market Area
    ‪9 min walk‬
  • Place, Angkor Night Market
    ‪9 min walk‬
  • Place, Pub Street
    ‪10 min walk‬
  • Airport, Siem Reap Angkor Intl. Airport (SAI)
    ‪59 min drive‬

Room options

View all photos for One Bedroom

One Bedroom

One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Bedroom

Two-Bedroom

Two-Bedroom

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Three-Bedroom Villa

Three-Bedroom Villa | Living area

Three-Bedroom Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

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About the area

Siem Reap

A family-friendly stay in Siem Reap awaits you at Tunnel Urban Retreat. Within just a 15-minute stroll, you'll find Old Market Area and Pub Street. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .A relaxing visit to Romduol Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of meeting rooms and coworking space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Continental breakfast is available daily between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Siem Reap hotel, you'll be 2.3 km (1.4 mi) from Siem Reap Royal Residence and 2.7 km (1.7 mi) from Angkor National Museum.

What's nearby

  • Old Market Area - 9 min walk - 0.8 km
  • Angkor Night Market - 9 min walk - 0.8 km
  • Pub Street - 10 min walk - 0.9 km
  • Phsar Chas Market - 12 min walk - 1.0 km
  • Siem Reap Royal Residence - 3 min drive - 1.9 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 59 min drive

Restaurants

  • ‪Angkor Hand-Pulled Noodles & Dumplings - ‬7 min walk
  • ‪Cambodian Muslim Restaurant - ‬4 min walk
  • ‪Tuk Tuk Restrant - ‬6 min walk
  • ‪Aroma Coffee Shop - ‬8 min walk
  • ‪Taste For Life Restaurant - ‬6 min walk

About this property

Tunnel Urban Retreat

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Tunnel Urban Retreat. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Tunnel Urban Retreat was completed in June 2024.

Smoking is allowed in designated areas at this 4-star Siem Reap hotel.

  • 1 floor
  • 19 guestrooms or units
  • 4 buildings
  • Conference rooms
  • Built in 2015
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Tunnel Urban Retreat offers 19 air-conditioned accommodations with a safe and complimentary bottles of water. 40-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 6 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Bicycle tours
  • Books
  • Cooking classes
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 1 floor
  • 4 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2015
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - June 2024
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 6:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 6 for adults and from USD 6 for children
  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 25 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, cash, mobile payments and Alipay. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tunnel Urban Retreat Hotel
Tunnel Urban Retreat Siem Reap
Tunnel Urban Retreat Hotel Siem Reap

Frequently asked questions

What is the cancellation policy at Tunnel Urban Retreat?

Tunnel Urban Retreat offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tunnel Urban Retreat?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Tunnel Urban Retreat on 7 May 2026 start from NZ$48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tunnel Urban Retreat?

Yep, Tunnel Urban Retreat has a free self car park.

Is there a spa on site at Tunnel Urban Retreat?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Tunnel Urban Retreat have a pool?

Tunnel Urban Retreat has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Tunnel Urban Retreat a romantic place to stay?

Couples spa treatments and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Tunnel Urban Retreat.

Is Tunnel Urban Retreat family-friendly?

You bet! With amenities such as babysitting services and an outdoor pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Tunnel Urban Retreat is a hit with families.

Does Tunnel Urban Retreat serve breakfast?

You bet, continental breakfast is on offer daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Tunnel Urban Retreat?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Tunnel Urban Retreat?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Tunnel Urban Retreat?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Tunnel Urban Retreat?

Cats and dogs are welcome at Tunnel Urban Retreat, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Tunnel Urban Retreat Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 15 out of 18 reviews
Rating 8 - Good. 2 out of 18 reviews
Rating 6 - Okay. 1 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
Stayed 4 nights in Dec 2025

6/10 Okay

ian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Out of town residence so quiet and peaceful ..
Stayed 7 nights in Nov 2025

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times. Quiet street. Staff is fantastic. Will be back and stay again. Value in property
Stayed 2 nights in Jun 2025

10/10 Excellent

scott

Stayed 6 nights in Mar 2025

10/10 Excellent

Claude, Goodman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so gracious and helpful. Lived the different design of the rooms and the pool
Stayed 5 nights in Jan 2025

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, good food, friendly and nice staff. Very accomodating
Stayed 4 nights in Jan 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Quiet, peaceful & staff are just so friendly & helpful. Close to places to eat etc
Stayed 1 night in Jan 2025

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in this lovely oasis. Very friendly, helpful staff. The pool is very accommodating and we had a great fun time. Nice uniquely designed room as its name, Tunnel. Highly recommend and can't wait to come back some days
Stayed 2 nights in Oct 2024

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique room design, compact room, environment-friendly. Pool is very inviting
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in cozy, uniquely designed room at Tunnel. The location is quiet and atmosphere is relaxing. Staff bring big advantage with caring, friendly service. Pool is very inviting. Hotel offer free evening drop-off service to town which is very helpful and thoughtful. Highly recommend this little Tunnel
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fantastic stay at this newly reopened, Tunnel. The room is uniquely designed in responding to environmental consciousness. Lovely pool overgrown by tropical garden. Can't describe enough about the staff, they are young but very engaging and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Caroline

Stayed 3 nights in Feb 2025

10/10 Excellent

Oliver, Geisenfeld

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider hatten wir 2 Tage an denen das Zimmer nicht gereinigt wurde. Nach unserer Beschwerde am 2. Tag ist es dann aber noch gemacht worden
Stayed 4 nights in Jan 2025

8/10 Good

Michael

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025