2/10 Terrible
heather
Travelled with family and small children
19 May 2025
It was stated on the Expedia site that check in time was 3pm. Arrived to check in was told check in time was wrong to come back at 4. Came back at 4 only to be told they didn’t have a room for me 5 month prego my 5 year old and 12 year old and that they couldn’t tell me when they would have one. They told me they could take my phone number and give me a call. That third party customers were on the bottom of their list I then called expedia spent over an hour trying to find a new hotel only to be told that there was nothing they could do they couldn’t find another hotel, and they would send refund!!! Thank goodness i had my husband looking while i was on the phone and we got a room at the Rockwood Hotel in Cape! HIGHLY HIGHLY recommend them! I will never use expedia again and Candlewood in Cape Girardeau, MO is never a place i’ll stay ever again!
heather
Stayed 1 night in May 2025