For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of Singapore awaits you at Carlton City Hotel Singapore. Within just a 15-minute stroll, you'll find Maxwell Food Centre and Chinatown Heritage Center. Highlights at this hotel include 2 coffee shops/cafés, a restaurant and an outdoor swimming pool.
All 386 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers and free international calls. Nice touches to enhance your stay include soaking tubs, rainfall showerheads and slippers. 24-hour room service, free bottled water and safes are also available.
The restaurant, Plate, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the 24-hour fitness centre and pool loungers. Added amenities include free WiFi in public areas, a 24-hour front desk and childcare. Buffet breakfast is available. There's also the convenience of free self parking.
Places within a 30-minute walk of this 5-star Chinatown hotel include Boat Quay and Merlion Park.
Carlton City Hotel Singapore ratings based on 58 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Carlton City Hotel Singapore
Everyone (43)Couples (13)Business (1)Family (1)
4 out of 5
Thoroughly enjoyed my stay, the staff were excellent - very efficient and friendly. Room standard was very good - clean and well designed. Great location, just a couple of minutes walk from Chinatown.
Posted by a verified traveller on 16 Jul. 2019
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5 out of 5
Very close to restaurant and shops, friendly staff and a very comfortable establishment
Posted by a verified traveller on 4 Jan. 2019
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5 out of 5
Excellent value- very pleasant for the price. Rooms were quite luxurious. Rooftop bar was also lovely.
Posted by Ben, from Australia on 2 Apr. 2018
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2 out of 5
Warning don't read this if you want a nice review.
Pros:Not much at all!
Cons:Clean the rooms properly, particularly bathroom, fix leaking toilet bowl, properly clean floors, toilet, shower, pool deck.
Location:MRT Station nice and close, plenty to see close by, shame the night life in the area seems to finish at 10pm,
Don't try and get a coffee after 10pm
Staying at the Carlton City Hotel - Singapore was somewhat of a disappointment.
Overall they are far to expensive for the room provided.
Front desk tried to pull some classic BAIT and SWITCH they first make sure they take the full payment and then say "Ohhh the room you booked we don't have any left (yes - we did let them know we'd be a late check in), I guess that just opened the door to "ohhh they won't care/mind" and no it wasn't like we'll upgrade you it was like we'll move you into the right room tomorrow, if it's free. I thought this was a Malaysian kind of party trick, but now I see it in Singapore, and I thought Singapore took a dim view of this kind of behaviour, bringing them into disrepute.
Fortunately we moved to another Carlton, which was much more Ritzy, (where they don't have a list of prices for if you happen to accidental break something, They DON'T STEAL A SECURITY DEPOSIT at all, and they don't TAKE THEIR TIME GIVING IT BACK (THEY STILL HAVEN'T) So now I'm worried I've been scammed by Carlton and in reality WOTIF, as they enable HOTELS to get away with this kind of ridiculous behaviour!
Overall I'd say this place is "abysmal" 2 star at best, there are a heap of places just as good or better in the neighbourhood choose somewhere better, or cheaper or just nicer.
Posted by Matt, from Perth, WA on 6 Mar. 2018
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5 out of 5
Great hotel and location
Great hotel with friendly staff. Across the road from road is markets and a supermarket. Also close to the MRT station.
Posted by a verified traveller on 21 Sep. 2017
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4 out of 5
Nice hotel, great customer service small rooms
We had a lively stay, the staff were excellent however we got a very small room for the 4 of us. There were also no hangers and places to put you toiletries in the bathroom.
Posted by a verified traveller on 22 Jul. 2017
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5 out of 5
Beautiful stay
Pros:Excellent service. Loved having the use of the mobile phone especially for searching maps and tourist attractions.
Cons:The pool was not heated at all and very cold even on a hot day.
Clean, modern, comfortable. Excellent service.
Very close to the MRT green line, shopping, dining and local hawker centres. Quiet residential/business area. Short walk to Chinatown.
Posted by Lauren, from SA on 7 Jun. 2017
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4 out of 5
Good hotel well appointed for short term stay! Close to train station giving us ease of access to the must see sights of Singapore! Breakfast quality very good - congrats to the Chefs! Coincerge very helpful - TXU!
Posted by a verified traveller on 19 Apr. 2017
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5 out of 5
Nice hotel very close to MRT but
Pros:Fairly new and close to MRT - Panjong Pagar
Cons:Water pressure in the wash basin was just a bit more than a trickle although the shower press was fantastic.
The air-con in the lobby was too cold.
Location:I felt location was out of the night life area.
The hotel is excellent and located about 200m to MRT Tanjong Pagar but I felt it was a little out of the nightlife areas of Clarke Quay, Raffles Place or City Hall.
The breakfast is fantastic with full American and Asian cuisine. The staff were friendly and very attentive. The hotel concierge & reception arranged a surprise birthday gift for me as well a gift for our 30th wedding anniversary. The Fitness Centre whilst not large did provide suitable equipment to keep me in some form of fitness shape whilst away.
The hotel is about 3.5 years old and offers value for money.
Posted by Luch, from Perth Australia on 24 Mar. 2017
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5 out of 5
Excellent accommodation.
Pros:Modern, clean, nice pool, great breakfast.
Location:Location would be what I would call downtown, easy walking distance to Chinatown. Good location for Marina Sands & Gardens by the Bay plus Merlion.
Arrived after 7.5 hour flight to warm welcome at hotel, cold water bottles offered by doorman, ushered to reception, bags all taken care of. Reception staff efficient with easy quick checkin, offered special breakfast deal for our stay, straight to our room, bags followed minutes later. Room as pictured on Internet site. Hotel in good location, walking distance to Chinatown, short distance to Gardens by the Bay & Marina Sands by taxi. All round very happy with our stay! Would definitely return.
Posted by Pearl, from Melbourne Australia on 23 Jan. 2017
Carlton City Hotel Singapore offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, along with 2 coffee shops/cafés. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. The luxury Carlton City Hotel Singapore also features tour or ticket assistance, dry cleaning/laundry services, and 24-hour room service. Self parking is free. This 5-star Singapore hotel is smoke free.
1 building
386 guestrooms or units
29 levels
2 coffee shops
Dining venue
Bar or lounge
Childcare (surcharge)
Poolside lounge chairs
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Wedding services available
Lift
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Singapore (SIN-Changi) (21.9 km / 13.6 mi)
Metro station: Tanjong Pagar Station (0.4 km / 0.2 mi)
Parking: Free self parking
Room Amenities
Carlton City Hotel Singapore offers 386 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 40-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
Deep soaking tub
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
International calls (free)
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
Guests can enjoy buffet breakfast for a fee.
Plate – Overlooking the pool, this restaurant serves breakfast, lunch and dinner.
Tuxedo – On-site Cafe. Open daily.
The Trading Floor – On-site Cafe. Open daily.
Graffiti Sky Bar – On-site bar. Open daily.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 2:00 PM
Minimum check-in age is 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in, along with matching photo identification. Reservations paid by a third party are not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Cribs (infant beds) are not available.
Pets
Pets and service animals are not allowed at Carlton City Hotel Singapore
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
One child stays free
Union Pay
No cots (infant beds) available
No pets or service animals allowed
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: SGD 50.00 per day
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: SGD 25 per person (approximately)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Carlton City
Carlton City Hotel
Carlton City Hotel Singapore
Carlton City Singapore
Carlton Hotel Singapore City
Carlton Singapore City
Carlton City Singapore
Carlton City Hotel Singapore Hotel
Carlton City Hotel Singapore Singapore
Carlton City Hotel Singapore Hotel Singapore
You should know
Pool access available from 6:30 AM to 10:00 PM
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
