4.6 out of 5

"Excellent value- very pleasant for the price. Rooms were quite luxurious. Rooftop bar was also lovely. " More

By a verified traveller on Mon 02 Apr 2018

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Hotel Description

A luxury stay in the heart of Singapore awaits you at Carlton City Hotel Singapore. Within just a 15-minute stroll, you'll find Maxwell Food Centre and Chinatown Heritage Center. Highlights at this hotel include 2 coffee shops/cafés, a restaurant and an outdoor swimming pool.

All 386 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers and free newspapers. Nice touches to enhance your stay include soaking tubs, rainfall showerheads and free toiletries. 24-hour room service, free international calls and free bottled water are also available.

The restaurant, Plate, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Other amenities include free WiFi in public areas and a 24-hour fitness centre. Buffet breakfast is available. There's also the convenience of free self parking.

Places within a 30-minute walk of this 5-star Chinatown hotel include Boat Quay and Merlion Park.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$201 per night

Executive Single Room (with Handy Phone)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Single Room (with Handy Phone)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Triple Room (with Handy Phone)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room (with Handy Phone)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (with Handy Phone)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Carlton City Hotel Singapore ratings based on 57 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carlton City Hotel Singapore

Everyone (43) Couples (13) Business (1)
5 out of 5
Very close to restaurant and shops, friendly staff and a very comfortable establishment

Posted by on 4 Jan. 2019

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5 out of 5
Excellent value- very pleasant for the price. Rooms were quite luxurious. Rooftop bar was also lovely.

Posted by , from Australia on 2 Apr. 2018

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2 out of 5

Warning don't read this if you want a nice review.

Pros: Not much at all!
Cons: Clean the rooms properly, particularly bathroom, fix leaking toilet bowl, properly clean floors, toilet, shower, pool deck.
Location: MRT Station nice and close, plenty to see close by, shame the night life in the area seems to finish at 10pm, Don't try and get a coffee after 10pm
Staying at the Carlton City Hotel - Singapore was somewhat of a disappointment. Overall they are far to expensive for the room provided. Front desk tried to pull some classic BAIT and SWITCH they first make sure they take the full payment and then say "Ohhh the room you booked we don't have any left (yes - we did let them know we'd be a late check in), I guess that just opened the door to "ohhh they won't care/mind" and no it wasn't like we'll upgrade you it was like we'll move you into the right room tomorrow, if it's free. I thought this was a Malaysian kind of party trick, but now I see it in Singapore, and I thought Singapore took a dim view of this kind of behaviour, bringing them into disrepute. Fortunately we moved to another Carlton, which was much more Ritzy, (where they don't have a list of prices for if you happen to accidental break something, They DON'T STEAL A SECURITY DEPOSIT at all, and they don't TAKE THEIR TIME GIVING IT BACK (THEY STILL HAVEN'T) So now I'm worried I've been scammed by Carlton and in reality WOTIF, as they enable HOTELS to get away with this kind of ridiculous behaviour! Overall I'd say this place is "abysmal" 2 star at best, there are a heap of places just as good or better in the neighbourhood choose somewhere better, or cheaper or just nicer.

Posted by , from Perth, WA on 6 Mar. 2018

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5 out of 5

Great hotel and location

Great hotel with friendly staff. Across the road from road is markets and a supermarket. Also close to the MRT station.

Posted by on 21 Sep. 2017

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4 out of 5

Nice hotel, great customer service small rooms

We had a lively stay, the staff were excellent however we got a very small room for the 4 of us. There were also no hangers and places to put you toiletries in the bathroom.

Posted by on 22 Jul. 2017

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5 out of 5

Beautiful stay

Pros: Excellent service. Loved having the use of the mobile phone especially for searching maps and tourist attractions.
Cons: The pool was not heated at all and very cold even on a hot day.
Clean, modern, comfortable. Excellent service. Very close to the MRT green line, shopping, dining and local hawker centres. Quiet residential/business area. Short walk to Chinatown.

Posted by , from SA on 7 Jun. 2017

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4 out of 5
Good hotel well appointed for short term stay! Close to train station giving us ease of access to the must see sights of Singapore! Breakfast quality very good - congrats to the Chefs! Coincerge very helpful - TXU!

Posted by on 19 Apr. 2017

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5 out of 5

Nice hotel very close to MRT but

Pros: Fairly new and close to MRT - Panjong Pagar
Cons: Water pressure in the wash basin was just a bit more than a trickle although the shower press was fantastic. The air-con in the lobby was too cold.
Location: I felt location was out of the night life area.
The hotel is excellent and located about 200m to MRT Tanjong Pagar but I felt it was a little out of the nightlife areas of Clarke Quay, Raffles Place or City Hall. The breakfast is fantastic with full American and Asian cuisine. The staff were friendly and very attentive. The hotel concierge & reception arranged a surprise birthday gift for me as well a gift for our 30th wedding anniversary. The Fitness Centre whilst not large did provide suitable equipment to keep me in some form of fitness shape whilst away. The hotel is about 3.5 years old and offers value for money.

Posted by , from Perth Australia on 24 Mar. 2017

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5 out of 5

Excellent accommodation.

Pros: Modern, clean, nice pool, great breakfast.
Location: Location would be what I would call downtown, easy walking distance to Chinatown. Good location for Marina Sands & Gardens by the Bay plus Merlion.
Arrived after 7.5 hour flight to warm welcome at hotel, cold water bottles offered by doorman, ushered to reception, bags all taken care of. Reception staff efficient with easy quick checkin, offered special breakfast deal for our stay, straight to our room, bags followed minutes later. Room as pictured on Internet site. Hotel in good location, walking distance to Chinatown, short distance to Gardens by the Bay & Marina Sands by taxi. All round very happy with our stay! Would definitely return.

Posted by , from Melbourne Australia on 23 Jan. 2017

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5 out of 5

Perfect hotel for our Singapore Getaway

Pros: Just about everything. Not luxurious but very clean, comfortable & good value for money. Staff were fantastic, nice swimming pool & rooftop bar.
Cons: Restaurant only so-so. Would like to have choice of continental breakfast, not just $30 cooked one. Gym could be better but these are minor things.
Location: Great central location - easy to get to most places by train or bus; walk to Chinatown. Plenty of nearby restaurants & a food market across street.
Great location, wonderful staff who couldn't do enough to help us, very comfortable room & reasonably priced. Close to MRT & Chinatown, lots of choice for nearby restaurants, central to get to just about everything. And oh, did I mention the wonderful staff?

Posted by , from Perth, Australia on 4 Jan. 2017

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About the Carlton City Hotel Singapore

Location 1 Gopeng Street, Singapore, 078862

Property Features

Carlton City Hotel Singapore offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, along with 2 coffee shops/cafés. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Carlton City Hotel Singapore also features tour or ticket assistance, dry cleaning/laundry services, and 24-hour room service. Self parking is free. This 5-star Singapore hotel is smoke free.

  • 1 building
  • 386 guestrooms or units
  • 29 levels
  • 2 coffee shops
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Singapore (SIN-Changi) (21.9 km / 13.6 mi)
  • Metro station: Tanjong Pagar Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Carlton City Hotel Singapore offers 386 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. 40-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • International calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Plate – Overlooking the pool, this restaurant serves breakfast, lunch and dinner.

Tuxedo – On-site Cafe. Open daily.

The Trading Floor – On-site Cafe. Open daily.

Graffiti Sky Bar – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in, along with matching photo identification. Reservations paid by a third party are not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 85.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Carlton City Hotel Singapore

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available
  • No pets or service animals allowed
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 25 per person (approximately)
  • Rollaway bed fee: SGD 85.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton City Hotel Singapore
  • Carlton City Hotel
  • Carlton City Singapore
  • Carlton City

You should know

  • Pets and service animals are not allowed on site.