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Goodwood Park Hotel

4.5 star property
Colonial hotel with 4 restaurants and 2 outdoor pools

Photo gallery for Goodwood Park Hotel

2 outdoor pools, pool umbrellas, pool loungers
Exterior
Deluxe Premier King
4 restaurants, breakfast, lunch, dinner served; local cuisine
Parklane Split Level Suite - 3-5 Minutes Walking Distance to Annex Building

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Room service
The current price is NZ$491
includes taxes & fees
6 Nov - 7 Nov

Explore the area

View map
22 Scotts Road, Singapore, 228221
  • Place, ION Orchard
    ‪5 min walk‬
  • Place, Orchard Road
    ‪12 min walk‬
  • Place, Singapore Botanic Gardens
    ‪2 min drive‬
  • Airport, Singapore (SIN-Changi)
    ‪22 min drive‬

Room options

View all photos for Deluxe Poolside Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Poolside Room

  • Sleeps 2

View all photos for Parklane Split Level Suite

1 bedroom, in-room safe, desk, iron/ironing board

Parklane Split Level Suite

  • Sleeps 3

View all photos for Parklane Split Level Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Parklane Split Level Studio Suite

  • Sleeps 3

View all photos for Deluxe Mayfair King (Max. 3 pax in total)

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Mayfair King (Max. 3 pax in total)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Bathrobes
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Poolside Room

Deluxe Poolside Room

Deluxe Poolside Room

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Bathrobes
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Heritage Room

Heritage Room

Heritage Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2016
Fan
Separate bedroom
Bathrobes
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier King

Deluxe Premier King

Deluxe Premier King

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room

1 bedroom, in-room safe, desk, iron/ironing board

Connecting Room

  • Sleeps 4

View all photos for Deluxe Premier Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Premier Room

  • Sleeps 2

View all photos for Deluxe Mayfair Twin (Max. 3 pax in total)

Deluxe Mayfair Twin (Max. 3 pax in total)

Deluxe Mayfair Twin (Max. 3 pax in total)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Fan
Bathrobes
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Premier Hollywood Twin

Deluxe Premier Hollywood Twin

Deluxe Premier Hollywood Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Fan
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Parklane Split Level Suite - 3-5 Minutes Walking Distance to Annex Building

1 bedroom, in-room safe, desk, iron/ironing board

Parklane Split Level Suite - 3-5 Minutes Walking Distance to Annex Building

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Washer/dryer
  • 74 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Heritage Room

1 bedroom, in-room safe, desk, iron/ironing board

Heritage Room

  • Sleeps 2

View all photos for Junior Suite - Max. 3 pax in total

Junior Suite - Max. 3 pax in total

Junior Suite - Max. 3 pax in total

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Shower/bath combination
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Poolside Suite - Max. 3 pax in total

Poolside Suite - Max. 3 pax in total

Poolside Suite - Max. 3 pax in total

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Bathrobes
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Mayfair King

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Mayfair King

  • Sleeps 3

View all photos for Deluxe Premier King

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Premier King

  • Sleeps 2

View all photos for Deluxe Premier Hollywood Twin

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Premier Hollywood Twin

  • Sleeps 2

View all photos for Deluxe Mayfair Twin

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Mayfair Twin

  • Sleeps 3

View all photos for Parklane Split Level Studio - 3-5 Minutes Walking Distance to Annex Building

1 bedroom, in-room safe, desk, iron/ironing board

Parklane Split Level Studio - 3-5 Minutes Walking Distance to Annex Building

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Washer/dryer
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Poolside Suite

1 bedroom, in-room safe, desk, iron/ironing board

Poolside Suite

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite

  • Sleeps 2

View all photos for Deluxe Mayfair Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Mayfair Room

  • Sleeps 3

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About the area

Singapore

A luxury stay in the heart of Singapore awaits you at Goodwood Park Hotel. Within just a 10-minute stroll, you'll find Shaw Centre and Mount Elizabeth Medical Center. Highlights at this family-friendly hotel include 4 restaurants, 2 outdoor swimming pools and free self-parking. .The restaurant, Coffee Lounge, serves local cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. Business travelers can take advantage of 3 meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily. .Sights within a 10-minute walk of this 4.5-property class Orchard hotel include The Paragon and ION Orchard.

What's nearby

  • Mount Elizabeth Medical Center - 5 min walk - 0.5 km
  • ION Orchard - 5 min walk - 0.5 km
  • Orchard Road - 12 min walk - 1.0 km
  • Singapore Botanic Gardens - 2 min drive - 1.5 km
  • Gardens by the Bay - 6 min drive - 5.2 km

Getting around

  • Orchard Station - 7 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 30 min drive

Restaurants

  • ‪New Station Snack Bar - ‬2 min walk
  • ‪Green View Cafe 翠苑 - ‬2 min walk
  • ‪Nana Thai Restaurant - ‬2 min walk
  • ‪Wasabi Tei Japanese Cuisine - ‬2 min walk
  • ‪Pondok Jawa Timur - ‬2 min walk

About this property

Goodwood Park Hotel

Colonial hotel with 4 restaurants and 2 outdoor pools
As a guest of Goodwood Park Hotel, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 3 meeting rooms, and limo/town car service are available. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury Goodwood Park Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Singapore hotel.

  • 233 guestrooms or units
  • 3 levels
  • 4 dining venues
  • Built in 1900
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Goodwood Park Hotel offers 233 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

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Paradox Singapore Merchant Court at Clarke Quay
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4.5 out of 5, Wonderful, 1,278 reviews
The price is NZ$444
includes taxes & fees
25 Nov - 26 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee: SGD 45 for adults and SGD 23 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Coffee Lounge
  • Gordon Grill
  • LEspresso
  • Min Jiang

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (69 centimetre wide door)

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1900
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests are requested to inform the property in advance about their expected time of arrival and flight details.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from 25 August 2025 to 26 January 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities
  • Health club
  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Goodwood Park Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 108.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45 for adults and from SGD 23 for children
  • Rollaway bed fee: SGD 108.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
    Cashless payment methods are available for all transactions.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Goodwood Hotel
Goodwood Park
Goodwood Park Hotel
Goodwood Park Hotel Singapore
Goodwood Park Singapore
Hotel Goodwood
Hotel Goodwood Park
Park Hotel Goodwood
Goodwood Park Hotel Hotel
Goodwood Park Hotel Singapore
Goodwood Park Hotel (SG Clean)
Goodwood Park Hotel Hotel Singapore

Frequently asked questions

What is the cancellation policy at Goodwood Park Hotel?

Goodwood Park Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Goodwood Park Hotel?

As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Goodwood Park Hotel on 6 Nov 2025 start from NZ$491.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Goodwood Park Hotel?

Yep, Goodwood Park Hotel has a free self car park.

Are there any beaches close to Goodwood Park Hotel?

The closest beach to Goodwood Park Hotel is Siloso Beach (6.3 km).

Does Goodwood Park Hotel have a pool?

Goodwood Park Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Goodwood Park Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Goodwood Park Hotel is a hit with families.

Does Goodwood Park Hotel serve breakfast?

Sure does, buffet brekkie is on offer daily.

Is there a free airport shuttle available at Goodwood Park Hotel?

No, Goodwood Park Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Goodwood Park Hotel?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Goodwood Park Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Goodwood Park Hotel?

No, pets and service animals are not allowed.

Reviews

Goodwood Park Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 587 out of 1005 reviews
Rating 8 - Good. 308 out of 1005 reviews
Rating 6 - Okay. 74 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

Reviews

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. Just seems that some of the guests are less than ideal. Noise seems to travel and people are not so considerate any more. Playing music, kids in the “quite” pool making a racket at 7.30am. Noise would be the only concern.
Stayed 2 nights in Jul 2025

10/10 Excellent

Akihiko

Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service
Very friendly staff.
Stayed 5 nights in Jul 2025

8/10 Good

Alok Rajesh, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located
Stayed 9 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent as usual
Stayed 2 nights in Jul 2025

6/10 Okay

Andrei

Stayed 4 nights in Jul 2025

10/10 Excellent

KOH

Stayed 1 night in Jun 2025

8/10 Good

Foo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Time for upgrades

The staffs are fantastic. Excellent service from all of them. Except the condition of the hotel is a little worn.
Stayed 2 nights in Jun 2025

8/10 Good

Szan

Liked: Staff & service, property conditions & facilities, room comfort
Room had a hair in the cupboard; expected better amenities but the comfortable bed made up for everything. Great service from breakfast service staff auntie Betty.
Stayed 1 night in Jun 2025

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is mid refurbishment but there’s no mess and you are not disturbed by any noise or dirt ! The pool area is fabulous and in a country of high rise buildings this 2 storey colonial hotel is highly unusual Staff snd service excellent and nothing too much trouble Make sure you book a refurbished room Would definitely stay again
Stayed 3 nights in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Singapore

What a beautiful old hotel. All staff made us so welcome, they all said hello no matter where you met them. They gave every assistance when asked. The location is so good the next building has so many places to eat local food. A gentle 10 minute walk mostly undercover and you are ar Orchard road. Can highly recommend
Stayed 4 nights in May 2025

10/10 Excellent

shantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Iconic hotel with excellent service

Always a great stay at this iconic hotel. Many who work there have been there for a long time & they all make you feel so welcome. Kudos to Wynn Tan who served us 2 hours after cake shop was shut . Saw that we were yearning for durian puffs so she jumped slipped round to the counter & even took drinks orders for us. That was sp special & she was thrilled to be serving us.
Stayed 7 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

10/10 Excellent

Lisette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ryan

Stayed 3 nights in Mar 2025

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we go to Singapore. Very nice breakfast buffet and love the location and Pool.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mario Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Hope to return in the future!! Excellent stay!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

8/10 Good

Jane Margaret Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel feels nice .old school . I liked not being in a high rise hotel and a room with a balcony to sit on - with option of wooden fan not just AC 2 swimming pools and areas to sit around them even if not swimming excellent buffet breakfast charming staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Easy to get everywhere. We stayed in the apartment section. Great room with plenty of space. Highly recommend it
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan, Totnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with spacious twin room (Mayfair wing). Walkable to Orchard Road but away from the busy noise of Orchard Road itself.
Stayed 5 nights in Feb 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool. Nice rooms.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anna

Travelled with partner
Fabulous hotel with very comfortable, well- equipped rooms. Staff very polite and helpful. Restaurants excellent. 2 beautiful swimming pools. Very convenient location an easy walk from Orchard MRT, and also a handy bus stop nearby.
Stayed 13 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff disposed of my personal item

Lovely hotel that is very centrally located yet peaceful. They also upgraded us to a bigger room, which we appreciated. However, during our stay one of their staff disposed of my shoebox (and receipt), which was placed on a chair. I had tried the shoes on and was debating whether to exchange them for a different size but this meant I was unable to do so. When I spoke to their management about it they claimed I had 'left it close to the bin' which was absolutely untrue. I'm glad my newly purchased shoes weren't in the box at that time or I would have lost them too. None of their staff members or management apologised for the incident, all they did was shift the blame and claim that the incident was 'being investigated' and they eventually told me the box was nowhere to be found. I found it rather unprofessional behaviour and the whole incident meant our stay ended on a bit of a sour note, especially as no one apologised to us at all. Despite that, it is still a very beautiful hotel and very conveniently located.
Stayed 4 nights in Jan 2025