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 Singapore •1 Room
 Singapore • 1 Room
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Hotel Royal @ Queens (SG Clean)

3.5-star property
No. 12 Queen Street, Singapore, 0508 053 286
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4.1 out of 5
Very good!
See all 29 wotif Reviews

"Great location and very good value, comfortable accommodation, providing breakfast daily. This was a wonderful base for our week’s stay in Singapore. ... " More

By a verified traveller on Sun 03 Dec 2023

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Hotel Description

Hotel Royal @ Queens puts you in the heart of Singapore, within just a 10-minute stroll of popular attractions like Bugis Street Shopping District and Raffles City. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Queens Brasserie, serves Asian cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a 24-hour business center. Additionally, you'll find free WiFi in public areas and a gym. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of limited parking.

Attractions within a 20-minute walk of this 3.5-star Rochor hotel include Suntec Convention & Exhibition Center and Suntec City.

Executive Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$209* Per night/room 27 Apr. - 28 Apr.

Queens Connecting Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Royal Queens ratings based on 29 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Royal Queens

Everyone (19) Couples (6) Business (1) Family (2)
5 out of 5
Great location and very good value, comfortable accommodation, providing breakfast daily. This was a wonderful base for our week’s stay in Singapore. Within walking distance to many attractions, such as Suntec City, Marina Gardens by the Bay and Orchard Road. MRT train stop 100 metres away. Staff were always very friendly and helpful. Thank you!

Posted by on 3 Dec. 2023

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2 out of 5
Overall quite disappointed, nothing like what I saw in the pictures. Room was in need of refurbishment but worst of all was the poor housekeeping. I understand there maybe a staff shortage but not once was the room vacuumed in the 9 days I was there. The upper half of the tall mirror in the room had not been cleaned in months, previous guests had used their finger to put the date in the dust…September and again in December 2021. Hallway carpets were not vacuumed daily. There is better value elsewhere.

Posted by on 11 Apr. 2022

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4 out of 5

Posted by on 15 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by The Management

Dear Mr/Ms, Thank you for leaving us a positive rating. We are pleased that you have had a pleasant experience during your recent stay with us and we look forward to welcome you back again soon.

5 out of 5
Fantastic hotel and will definitely stay again. Staff where very helpful and the rooms were great

Posted by , from Karratha on 21 Oct. 2018

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Comment from Hotel Management

24 Oct. 2018 by Nordin Bin Mohamad

Dear Mr Paul Thank you for sharing your feedback. We are happy you had a god stay with us. Sincerely Sales & Marketing Team

4 out of 5

Close to transport , comfortable and spacious room

Pros: Comfortable and spacious room, great location, very close to MTR and bus stops, situated in a quiet and beautiful area,
Cons: There were some very tiny ants found in the room, required spraying which seemed to have solved the problem.
Location: Under 5 min’s walk to MtR, bus stops also close by, no problem getting to other attractions,great for visiting art galleries , museums and university.
Comfortable room, quiet, convenient ,close to transport, eateries, located near art gallery, National museum, university and other well known land marks

Posted by , from melbourne australia on 25 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Nordin Bin Mohamad/E-commerce Sales & Marketing

Good morning Sir/Mamad Thank you for sharing your feedback which we deeply appreciate. We are happy you had a good stay at Hotel Royal @ Queens Singapore and we hope to see you again. Sincerely

5 out of 5

Great location

Great location, central walking distance to everything, china town the river precinct, little India etc. breakfast was great lots of options.

Posted by , from gold coast on 9 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by Nordin Bin Mohamad/E-commerce Sales & Marketing

Dear Mr Andrew Thank you for sharing your feedback which we deeply appreciate. Sincerely

2 out of 5

Mould!!!

There was mould on the bathroom walls and on the mat.

Posted by on 14 Oct. 2017

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Comment from Hotel Management

8 Nov. 2017 by Nordin Bin Mohamad/E-commerce Sales

Dear Sir/Madam Thank you for sharing your feedback. We have a reputation of keeping our rooms clean at all times and very sorry for the inconvenience. Please accept our since apologies. Sincerely Nordin Bin Mohamad E-commerce Sales

4 out of 5

A good-sized room in a good location

Pros: Size of rooms.
Cons: Better breakfast - in particular, a better choice of cereals and fruits.
This older-style hotel has good-sized, very comfortable, rooms - making them good to undertake work in. The location is convenient to major shopping centres, food areas, and SMRT stations. It is good value for the money.

Posted by , from Melbourne, Australia on 25 Sep. 2017

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Comment from Hotel Management

10 Nov. 2017 by Nordin Bin Mohamad/E-commerce Sales

Dear Andrew Thank you for sharing feedback. Sincerely Nordin Bin Mohamad

5 out of 5

staff were very helpful and polite

Pros: as above
Cons: all is fine to me
Location: Great location nice and close to shops easy walking distance
after staying three days if returning to Singapore I would book my hotel at Hotel Royal@ Queens because the staff very helpful and the hotel was very clean and from the fifteenth floor the view was panoramic

Posted by , from Australia on 7 May 2017

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Comment from Hotel Management

16 Jun. 2017 by Nordin Bin Mohamad/E-commerce Sales

Good morning Ms Alle Thank you for sharing your feedback and we are happy that you had a wonderful stay with us. Sincerely Nordin Bin Mohamad

2 out of 5

Tourist Hotel

Pros: It was marginally better than spending the night at the airport.
Cons: Replace the impossibly hard bed.. The plumbing needs to be investigated. Range of breakfast food needs to be increased.
Location: Relatively good location in the Colonial District.
A very basic tourist hotel with the hardest bed I have ever slept on. There was a strong sewer smell in the bathroom. Breakfast was disappointing for someone wanting Western style food especially the very limited range of breakfast cereals. Staff were pleasant.

Posted by , from Canberra on 18 Aug. 2016

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Comment from Hotel Management

22 Aug. 2016 by Nordin Bin Mohamad

Good morning Ms Liz On behalf of everyone at Hotel Royal @ Queens. We would like to apologise for the inconvenience you had during your stay with us. Thank you for the feedback which we deeply appreciate. We value and see it an an opportunity to learn and improve. Sincerely

About the Hotel Royal @ Queens (SG Clean)

Location No. 12 Queen Street, Singapore, 188553

Property Features

Hotel Royal @ Queens offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. The business-friendly Hotel Royal @ Queens also features multilingual staff, concierge services, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 3.5-star Singapore hotel is smoke free.

  • 236 guestrooms or units
  • Meeting rooms
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Metro station: Bras Basah Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Royal @ Queens offers 236 air-conditioned accommodations with minibars and safes. 43-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Queens Brasserie - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.

Supreme Vege - This restaurant specializes in vegetarian cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SGD 76.51 per night.

Pet Policy

  • Pets and service animals are not allowed at Hotel Royal @ Queens

Policies

Additional fees apply to children 6-11 years old for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on site

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 31.54 for adults and SGD 23.30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SGD 76.51 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Royal Queens
  • Queens Royal Hotel
  • Royal Hotel Queens
  • Royal Queens
  • Royal Queens Hotel
  • Royal Queens Hotel Singapore
  • Royal Queens Singapore
  • Hotel Royal @ Queens Singapore
  • Hotel Royal @ Queens
  • Royal @ Queens Singapore
  • Royal @ Queens

You should know

  • Pool access available from 6:00 AM to 7:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.