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3.9 out of 5

"The hotel is very handy to Bugis MRT which is on the East-West (Airport) train line and Downtown line that gets you over to the bay front. Staff are f ... " More

By a verified traveller on Tue 21 Nov 2023

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Hotel Description

Mercure Singapore Bugis places you in the center of Singapore, within just a 15-minute stroll of Haji Lane and Suntec Convention & Exhibition Center. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

The restaurant, Royale, serves international cuisine and is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4-star Rochor hotel include Merlion and Orchard Road.

Signature Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$232* Per night/room 27 Apr. - 28 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Loft, 1 Queen Bed with Sofa (25 Square metres)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Signature Loft, 1 Queen Bed with Sofa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Singapore Bugis ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Singapore Bugis

Everyone (2) Couples (3) Family (1)
4 out of 5
The hotel is very handy to Bugis MRT which is on the East-West (Airport) train line and Downtown line that gets you over to the bay front. Staff are friendly and helpful and there is a nice pool area with a view whenever you need to cool off. There is a bit of street noise at night, so a higher up room is recommended.

Posted by on 21 Nov. 2023

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5 out of 5
Well located and close to Bugis MRT station, shopping malls and the famous Bugis Steet. We enjoyed the breakfast in the morning and especially appreciated the service and courtesy of the table staff there. The rooftop garden was nicely setup with outdoor seatings, which we enjoyed looking at the city in the evenings. The rooms are clean, but as described by many other previous guests, a little small. There aren't any space to properly set down a suitcase/luggage, and there isn't a wardrobe, except only a hook and four cloth hangers. The design of shower and toilet cubicles can be a little awkward to use, due to the already limited room space. Overall, the hotel is clean and modern, and we had a pleasant stay.

Posted by on 27 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Philip Wong

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

5 out of 5
Brilliant, will come back again and recommend tl friends and family when asked upon.

Posted by on 21 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Philip Wong

Dear Guest, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

3 out of 5
The room was a little small. I was by myself which was ok but if I was with my wife it would had been very tight. The bed was on an upper floor which only had room for the bed with no space around it. Plus the bed was a mattress on the floor. If you only need a place to crash then this is a good property but if you need time in your room than look elsewhere

Posted by on 27 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Philip Wong

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

4 out of 5
The location of this hotel is fabulous. Close to buses and the MRT. Walking distance to Little India and Kampong Glam. Buses go everywhere from close to the hotel. Consierges most helpful and knowldgeable. Staff very friendly and obliging. Breakfast (2 for one offer) great value and good buffet selection. Rooms are not ig but adequate for 2 people. No bathroom but basin in the room and two glass walled cubicles for shower (which was excellet) and toilet.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

2 Aug. 2019 by Philip Wong

Dear Guest, Thank you so much for your wonderful review. We appreciate your comments and will be sharing them with the team today. This will encourage them to continue to do better. Thank you again and see you again in the future. Regards, Philip Wong General Manager

3 out of 5
Good location. 500 metres to MRT to airport. Good restaurant called Aston’s nearby. Some staff were quite arrogant. The room was small definitely no more than 2. Smallest “queen size” bed I’ve seen more likely a double. I’m 6”2 and my feet stuck out the end. The glass to toilet sets was dirty. Ok to share with your partner but no good for friends

Posted by on 21 May 2019

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4 out of 5
Has a great facility with a handheld device you can take out to access the Internet but the one in our room wasn’t working and we didn’t even know what it was until halfway through our stay

Posted by on 6 Mar. 2019

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Comment from Hotel Management

10 Mar. 2019 by Philip Wong

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

3 out of 5
If it was not close to the shops and transport I would not stay here again. Room was clean enough but very small, did not even have a suitcase panel. My shower had mould in the bottom left corner.

Posted by , from Sydney on 18 Jun. 2018

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Comment from Hotel Management

22 Jun. 2018 by PW

Dear Liz, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

About the Mercure Singapore Bugis (SG Clean)

Location 122 Middle Road, Singapore, 188973

Property Features

Mercure Singapore Bugis offers its guests a children's pool, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and 7 meeting rooms are available. A rooftop terrace, a vending machine, and multilingual staff are also featured at Mercure Singapore Bugis. Limited free parking is available on a first-come, first-served basis. This 4-star Singapore hotel is smoke free.

  • 395 guestrooms or units
  • 14 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2016
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Metro station: Bencoolen Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Mercure Singapore Bugis offers 395 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Singapore hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Royale - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Song Garden - This restaurant specializes in Chinese cuisine. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 28 for adults and SGD 14 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Singapore Bugis Opening June 2016 Hotel
  • Mercure Bugis Opening June 2016 Hotel
  • Mercure Singapore Bugis Opening June 2016
  • Mercure Bugis Opening June 2016
  • Mercure Singapore Bugis Hotel
  • Mercure Bugis Hotel
  • Mercure Bugis
  • Mercure Singapore Middle Road
  • Mercure Singapore Bugis (Opening June 2016)
  • Mercure Singapore Middle Road (opening March 2016)
  • Mercure Singapore Bugis Hotel
  • Mercure Singapore Bugis Singapore
  • Mercure Singapore Bugis (SG Clean)
  • Mercure Singapore Bugis Hotel Singapore

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.