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4.5 out of 5

"Great location. Staff amazing. Pool area very good. Food also good. Food and drink expensive " More

By a verified traveller on Tue 25 Feb 2020

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Hotel Description

A luxury stay in Singapore awaits you at Swissotel Merchant Court. Within steps you'll find Clarke Quay Central and Clarke Quay Mall within a 10-minute stroll. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

LED TVs with cable channels are featured in all 476 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes, slippers, and free toiletries. Free newspapers, free bottled water, and safes are also available.

A day of pampering at Pürovel Spa & Sport can include access to the sauna and steam room. The buffet restaurant, Ellenborough Market Cafe, is open for breakfast, lunch, and dinner. Crossroads Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness center, spa tub, and sauna as well as access to aerobics classes. Business amenities include conference space, a business center, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Downtown Singapore hotel include Fort Canning Park and Robertson Quay.

Executive Twin Room, 2 Single Beds, Business Lounge Access, Executive Level

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Studio, 1 King Bed, Business Lounge Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swissotel Merchant Court ratings based on 30 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Merchant Court

Everyone (22) Couples (3) Family (1)
5 out of 5
Great location. Staff amazing. Pool area very good. Food also good. Food and drink expensive

Posted by on 25 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by General Manager

Dear Valued Guest, Thank you for your review. It is great to learn that your overall stay experience was a fabulous one and you were pleased with our central location next to Clarke Quay MRT and along the Singapore River, as well as the warm service delivery of our dedicated team members. We are glad that our resort-style pool designed as an oasis in the heart of vibrant Clarke Quay met your expectations. Thank you for your feedback regarding the prices of our food and beverage items, which we have noted for our team's ongoing review of the hotel. It would be a pleasure to welcome you back for another superb experience soon. Warm regards, Rainer Tenius- General Manager

4 out of 5
Staff is friendly and helpful. I am on level 10. Hot water in shower is luke warm.

Posted by on 28 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by General Manager

Dear Valued Guest, Thank you for sharing this positive review of your recent stay with us. It is of great delight to hear that your experience was a pleasant one, and that you were especially impressed with the warm, friendly and helpful hospitality of our professional service team members. Thank you also for letting us know of the temperature of your guestroom shower; our relevant team members have been alerted to rectify the shortfall. We look forward to welcoming you back and delighting you with our true Swiss hospitality once again. Warm regards, Rainer Tenius- General Manager

5 out of 5
Great location. Excellent service from staff who were friendly and helpful. Room was a good size and clean

Posted by on 21 Oct. 2019

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Comment from Hotel Management

25 Oct. 2019 by General Manager

Dear Guest Thank you for your review. It is our pleasure to hear that you liked our location and affable and helpful team members as well as our spacious and clean room. We look forward to welcoming you back and delighting you with our fine Swiss hospitality once again. Warm regards, Rainer Tenius - General Manager

4 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by General Manager

Dear Guest Thank you for your review. It is great to hear that you stay was a pleasant one. We look forward to welcoming you back and delighting you with our warm Swiss hospitality once again. Warm regards, Rainer Tenius - General Manager

5 out of 5
Great location near to bars and restaurants of Clarke Quay, Chinatown and Boat Quay

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by General Manager

Dear Guest Thank you for your review. We are delighted to hear that you found our location ideal with easy access to bars and restaurants at Clarke Quay, Chinatown and Boat Quay. It would be a pleasure to welcome you back for another splendid experience soon. Warm regards, Rainer Tenius - General Manager

5 out of 5
The location is so close to the Clarke Quay MRT, Clarke Quay Centre (mall), restaurants, and Boat Quay. Room and bathroom are bigger compare to some of the hotels in the area. The hotel provides chilled infused water in the reception area which is handy after exploring Singapore in the heat. Staff are friendly and courteous. We will definitely come back!

Posted by , from Brisbane on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by General Manager

Dear RGoldie Thank you for your lovely review. We are delighted that your stay was a wonderful one and you were pleased with our room, bathroom, Vitality Infused Water at the lobby and courteous and amiable colleagues. It is great that you found our location ideal, with easy access to Clarke Quay MRT station, Clarke Quay Central and restaurants at Boat Quay and Clarke Quay. It would be a pleasure to welcome you back for another spectacular experience soon. Warm regards, Rainer Tenius - General Manager

4 out of 5
Room layout is great and it's clean as well However main restaurant only opens at 6:30 pm which is quite late

Posted by on 27 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by General Manager

Dear Guest Thank you for your review. It is great to know that you liked our room layout and overall cleanliness. As for our main restaurant, Ellenborough Market Café, we would like to share that it is open from 6.30am to 10.30am for breakfast, 12pm to 2.30pm for lunch and 6.30pm to 10pm for dinner. On weekends and public holidays, it is available for High Tea Buffet from 3.30pm to 5.30pm. We look forward to welcoming you back and delighting you with our warm Swiss hospitality once again. Warm regards, Rainer Tenius - General Manager

4 out of 5
Loves the portable travelling companion in the room Had mapseverything u need to find out about the city Would not give me my frequent flyers points for staying at the hotel 1471523 not happy about that

Posted by on 19 May 2019

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Comment from Hotel Management

21 May 2019 by General Manager

Dear Sofchea Thank you for reviewing our hotel. It is good to hear that your experience was overall a pleasant one. We are delighted that our Handy Phone and wireless portable hotspot powered by Yogofi enabled you to learn more about our city and help you stay connected. As for Frequent Flyer Programme, we regret to inform you that Frequent Flyer points are normally accorded by the airlines and not the hotel. We hope to have the opportunity to welcome you back for a better experience in the near future. Warm Regards, Rainer Tenius - General Manager

4 out of 5
Rooms are nice but the hotel is a bit dated. Appreciate how they cater to guests leaving on later flights (late check-out & use of facilities after check out)

Posted by , from Australia on 27 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by General Manager

Dear Jack Thank you for your review. It is good to know that your stay was a comfortable one and you liked our rooms. We have noted your feedback on the hotel being dated and would like to share that we had a refurbishment about three years ago. We will continue to improve to meet the demands of discerning guests. It would be a pleasure to welcome you back for another delightful experience. Warm Regards, Rainer Tenius - General Manager

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by General Manager

Dear Guest Thank you for sharing your review with us. It is heart-warming to know that you had an enjoyable stay and we met your expectations in all aspects of your stay. We can't wait to welcome you back for another fabulous experience soon,. Warm Regards, Rainer Tenius - General Manager

About the Swissotel Merchant Court

Location 20 Merchant Road, Singapore, 058281

Property Features

Swissotel Merchant Court offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. A 24-hour fitness center, a sauna, and a terrace are also featured at the luxury Swissotel Merchant Court. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court was completed in September 2016. This 4.5-star Singapore hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Changi Airport (SIN) (21 km / 13.1 mi)
  • Metro station: Clarke Quay Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court offers 476 accommodations with minibars and safes. 43-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe - This buffet restaurant serves breakfast, lunch, and dinner.

Blue Potato - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Crossroads Bar - This lobby lounge serves light fare only. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Swissotel Merchant Court

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • UnionPay
  • Staffed front desk
  • Service animals not allowed
  • Cash or credit card deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.40 for adults and SGD 21.20 for children (approximately)
  • Airport shuttle fee: SGD 123.05 per vehicle (one-way)
  • Rollaway bed fee: SGD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchant Court
  • Merchant Court Swissotel
  • Swissotel Merchant
  • Swissotel Merchant Court
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court Hotel Singapore

You should know

  • Swissotel Merchant Court offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.