4.6 out of 5

"Very nice and modern hotel with great staff and a nice pool & gym. Would recommend this hotel to anyone looking for a pleasant stay whilst in Singapor ... " More

By a verified traveller on Sat 11 Aug 2018

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Hotel Description

A luxury stay in Singapore awaits you at Swissotel Merchant Court. Within steps you'll find popular attractions like Singapore River and Clarke Quay Central. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool.

All 476 rooms feature free WiFi, free wired Internet and cable TV. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, coffee/tea makers, free newspapers and free bottled water are available.

A day of pampering at Pürovel Spa & Sport can include access to the sauna and steam room. The buffet restaurant, Ellenborough Market Cafe, is open for breakfast, lunch and dinner. Crossroads Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness centre, spa tub and sauna as well as access to aerobics classes. Business travellers can take advantage of conference space, a business centre and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Downtown Singapore hotel include Boat Quay and Chinatown Heritage Center.

Premier Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$249* Per night/room 23 Aug. - 24 Aug.

Executive Twin Room, 2 Single Beds, Business Lounge Access, Executive Level

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Studio, 1 King Bed, Business Lounge Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swissotel Merchant Court ratings based on 92 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Merchant Court

Everyone (55) Couples (26) Family (7)
5 out of 5
Great location near to bars and restaurants of Clarke Quay, Chinatown and Boat Quay

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by General Manager

Dear Guest Thank you for your review. We are delighted to hear that you found our location ideal with easy access to bars and restaurants at Clarke Quay, Chinatown and Boat Quay. It would be a pleasure to welcome you back for another splendid experience soon. Warm regards, Rainer Tenius - General Manager

5 out of 5
The location is so close to the Clarke Quay MRT, Clarke Quay Centre (mall), restaurants, and Boat Quay. Room and bathroom are bigger compare to some of the hotels in the area. The hotel provides chilled infused water in the reception area which is handy after exploring Singapore in the heat. Staff are friendly and courteous. We will definitely come back!

Posted by , from Brisbane on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by General Manager

Dear RGoldie Thank you for your lovely review. We are delighted that your stay was a wonderful one and you were pleased with our room, bathroom, Vitality Infused Water at the lobby and courteous and amiable colleagues. It is great that you found our location ideal, with easy access to Clarke Quay MRT station, Clarke Quay Central and restaurants at Boat Quay and Clarke Quay. It would be a pleasure to welcome you back for another spectacular experience soon. Warm regards, Rainer Tenius - General Manager

4 out of 5
Room layout is great and it's clean as well However main restaurant only opens at 6:30 pm which is quite late

Posted by on 27 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by General Manager

Dear Guest Thank you for your review. It is great to know that you liked our room layout and overall cleanliness. As for our main restaurant, Ellenborough Market Café, we would like to share that it is open from 6.30am to 10.30am for breakfast, 12pm to 2.30pm for lunch and 6.30pm to 10pm for dinner. On weekends and public holidays, it is available for High Tea Buffet from 3.30pm to 5.30pm. We look forward to welcoming you back and delighting you with our warm Swiss hospitality once again. Warm regards, Rainer Tenius - General Manager

4 out of 5
Loves the portable travelling companion in the room Had mapseverything u need to find out about the city Would not give me my frequent flyers points for staying at the hotel 1471523 not happy about that

Posted by on 19 May 2019

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Comment from Hotel Management

21 May 2019 by General Manager

Dear Sofchea Thank you for reviewing our hotel. It is good to hear that your experience was overall a pleasant one. We are delighted that our Handy Phone and wireless portable hotspot powered by Yogofi enabled you to learn more about our city and help you stay connected. As for Frequent Flyer Programme, we regret to inform you that Frequent Flyer points are normally accorded by the airlines and not the hotel. We hope to have the opportunity to welcome you back for a better experience in the near future. Warm Regards, Rainer Tenius - General Manager

4 out of 5
Rooms are nice but the hotel is a bit dated. Appreciate how they cater to guests leaving on later flights (late check-out & use of facilities after check out)

Posted by , from Australia on 27 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by General Manager

Dear Jack Thank you for your review. It is good to know that your stay was a comfortable one and you liked our rooms. We have noted your feedback on the hotel being dated and would like to share that we had a refurbishment about three years ago. We will continue to improve to meet the demands of discerning guests. It would be a pleasure to welcome you back for another delightful experience. Warm Regards, Rainer Tenius - General Manager

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by General Manager

Dear Guest Thank you for sharing your review with us. It is heart-warming to know that you had an enjoyable stay and we met your expectations in all aspects of your stay. We can't wait to welcome you back for another fabulous experience soon,. Warm Regards, Rainer Tenius - General Manager

5 out of 5
Excellent service, not questioning what you want and why Try hard at everything Uber polite Super clean Good facilities Great location Good value

Posted by on 21 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by General Manager

Dear Guest Thank you for your lovely review. It is with delight to hear that your stay was a splendid one and you were impressed with our service, overall cleanliness, facilities and central location. We can't wait to welcome you back for another amazing experience soon. Warm Regards, Rainer Tenius - General Manager

4 out of 5
Located next to the river and access to the trains and buses. A stroll across the bridge to an area dedicated to restaurants of every description.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by General Manager

Dear Guest Thank you for taking the time to review our hotel. It is great to know that you liked our central location which offers easy access to trains and buses, as well as restaurants at Clarke Quay. We look forward to welcoming you back for business or leisure in the near future. Warm Regards, Rainer Tenius - General Manager

5 out of 5

Posted by on 14 Feb. 2019

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Comment from Hotel Management

8 Apr. 2019 by General Manager

Dear Guest Thank you for your review. We are happy that you enjoyed your stay and look forward to welcoming you back for another awesome experience soon. Warm Regards, Rainer Tenius - General Manager

3 out of 5
The bed was rock hard, the room was clean and well maintained but, it is in need of a refurbishment.

Posted by on 24 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by General Manager

Dear Guest Thank you for taking the time to review our hotel. While your overall experience was a satisfactory one, we regret to hear that some areas such as our bed and decor did not meet your expectations. We have conveyed your feedback to the relevant department who is working on improvements. We hope to have the opportunity to welcome you back for an improved experience in the near future. Warm Regards, Rainer Tenius - General Manager

About the Swissotel Merchant Court

Location 20 Merchant Road, Singapore, 058281

Property Features

Swissotel Merchant Court offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A 24-hour fitness centre, a sauna, and multilingual staff are also featured at the luxury Swissotel Merchant Court. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court was completed in September 2016. This 4.5-star Singapore hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (21 km / 13.1 mi)
  • Metro station: Clarke Quay Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court offers 476 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Televisions come with cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe – This buffet restaurant serves breakfast, lunch and dinner.

Blue Potato – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Crossroads Bar – This lobby lounge only serves light fare. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.40 for adults and SGD 21.20 for children (approximately)
  • Airport shuttle fee: SGD 123.05 per vehicle (one-way)
  • Rollaway bed fee: SGD 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchant Court
  • Merchant Court Swissotel
  • Swissotel Merchant
  • Swissotel Merchant Court
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Singapore

You should know

  • Swissotel Merchant Court offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.