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The Ritz-Carlton, Millenia Singapore

5.0 star property
Family-friendly Singapore hotel connected to a shopping centre, steps from Marina Square

Photo gallery for The Ritz-Carlton, Millenia Singapore

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead
Executive lounge
Room, 1 King Bed (View)
Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead
55-inch LED TV with cable channels, Smart TV, Netflix

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Free WiFi
The current price is NZ$860
includes taxes & fees
19 May - 20 May

Explore the area

Map
7 Raffles Avenue, Singapore, 039799
  • Singapore Flyer
    ‪5 min walk‬
  • Marina Bay Street Circuit
    ‪9 min walk‬
  • Gardens by the Bay
    ‪10 min walk‬
  • Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (View)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
Premium bedding
Private bathroom
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed with Sofa bed

Grand Room, 1 King Bed with Sofa bed

Grand Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed, Bay View

Deluxe Suite, 1 King Bed, Bay View | Living room

Deluxe Suite, 1 King Bed, Bay View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • Bay view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed with Sofa Bed, Non Smoking, Bay View (Grand Marina)

Grand Room, 1 King Bed with Sofa Bed, Non Smoking, Bay View (Grand Marina)

Grand Room, 1 King Bed with Sofa Bed, Non Smoking, Bay View (Grand Marina)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • Bay view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View)

Room, 1 King Bed (View)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Bay View

Serves lunch and dinner

Deluxe Room, 2 Single Beds, Bay View

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • Bay view
  • 51 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View, High Floor (Elevated Kallang)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, City View, High Floor (Elevated Kallang)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 51 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living room

Club Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • Bay view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Bay View

55-inch LED TV with cable channels, Smart TV, Netflix

Premier Suite, 1 King Bed, Bay View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • Bay view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Executive lounge

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
  • Bay view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

View from room

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • Bay view
  • 51 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 51 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
Premium bedding
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View (Deluxe Kallang)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, City View (Deluxe Kallang)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 51 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View (Deluxe Marina)

Serves lunch and dinner

Deluxe Room, 1 King Bed, Non Smoking, Bay View (Deluxe Marina)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
Premium bedding
Private bathroom
  • Bay view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

55-inch LED TV with cable channels, Smart TV, Netflix

Premier Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • Bay view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club Deluxe Marina)

Serves lunch and dinner

Deluxe Room, 1 King Bed (Club Deluxe Marina)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • Bay view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Singapore

The Ritz-Carlton, Millenia Singapore places you in the centre of Singapore, connected to a shopping centre and within a short 5-minute stroll of Marina Square and Helix Bridge. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the hot springs/mineral springs. The restaurant, Colony, serves international cuisine and is open for breakfast, lunch and dinner. Republic is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the free kids' club, 24-hour gym, sauna and free pool cabanas. 38266 square feet (3555 square metres) of event facilities include 18 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this Marina Bay hotel include Singapore Flyer and Esplanade Mall.

What's nearby

  • Singapore Flyer - 5 min walk - 0.5 km
  • Marina Bay Street Circuit - 9 min walk - 0.8 km
  • Suntec Convention & Exhibition Center - 10 min walk - 0.8 km
  • Gardens by the Bay - 10 min walk - 0.9 km
  • Marina Bay Sands Casino - 11 min walk - 1.0 km

Getting around

  • Promena Station - 7 min walk
  • JB Sentral - 27 min drive
  • Changi Airport (SIN) - 25 min drive

Restaurants

  • ‪Morton's, the Steakhouse - ‬4 min walk
  • ‪Hong Kong Zai House of Dim Sum - ‬3 min walk
  • ‪Colony - ‬1 min walk
  • ‪Meidi-ya Cafe & Bar - ‬5 min walk
  • ‪Edge - ‬8 min walk

About this property

The Ritz-Carlton, Millenia Singapore

Family-friendly Singapore hotel connected to a shopping centre, steps from Marina Square
The Ritz-Carlton, Millenia Singapore offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 18 meeting rooms, and limo/town car service. Event space at this hotel measures 38266 square feet (3555 square metres) and includes a conference centre. A 24-hour fitness centre, spa services, and a complimentary children's club are also featured at the family-friendly The Ritz-Carlton, Millenia Singapore. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This Singapore hotel is smoke free.

  • 1 building
  • 608 guestrooms or units
  • 32 levels
  • 2 dining venues
  • 38266 sq ft of conference space
  • 3555 sq. m of conference space
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The Ritz-Carlton, Millenia Singapore offers 608 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. 55-inch LED televisions come with premium cable channels and Netflix. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, Indonesian, Japanese, Korean, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (SGD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SGD 62 for adults and SGD 31 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Colony
  • Colony Bakery
  • Pool Bar & Cabanas
  • Republic
  • Summer Pavilion

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • DVD player
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (38,266 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (93 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 32 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 119.9 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 62 for adults and from SGD 31 for children
  • Airport shuttle fee: SGD 190 per vehicle (one-way, maximum occupancy 13)
  • Valet parking fee: SGD 15 per day
  • Rollaway bed fee: SGD 119.9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Millenia Singapore
Ritz-Carlton Millenia
Ritz-Carlton Millenia Hotel
Ritz-Carlton Millenia Hotel Singapore
Ritz-Carlton Millenia Singapore
Ritz-Carlton Singapore
Ritz-Carlton Singapore Millenia
Singapore Millenia
Singapore Ritz-Carlton
Singapore Ritz-Carlton Millenia
Ritz-Carlton Millenia Singapore Hotel
The Ritz-Carlton, Millenia Singapore
Ritz Carlton Singapore
Ritz Singapore
Ritz-Carlton Millenia Singapore Hotel Singapore

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Millenia Singapore?

The Ritz-Carlton, Millenia Singapore offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Millenia Singapore?

As of 13 May 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Millenia Singapore on 19 May 2025 start from NZ$859.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Millenia Singapore?

Yep, The Ritz-Carlton, Millenia Singapore has valet parking for SGD 15 per day.

Are there any beaches close to The Ritz-Carlton, Millenia Singapore?

The closest beach to The Ritz-Carlton, Millenia Singapore is Palawan Beach (6.2 km).

Is there a spa on site at The Ritz-Carlton, Millenia Singapore?

Yep, there is an onsite spa at The Ritz-Carlton, Millenia Singapore. It has a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does The Ritz-Carlton, Millenia Singapore have a pool?

The Ritz-Carlton, Millenia Singapore has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at The Ritz-Carlton, Millenia Singapore?

The Ritz-Carlton, Millenia Singapore features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes The Ritz-Carlton, Millenia Singapore a romantic place to stay?

Couples spa treatments and a Michelin-starred restaurant , as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Millenia Singapore.

Is The Ritz-Carlton, Millenia Singapore family-friendly?

You bet! With amenities such as a free children's club and laundry facilities, as well as baby baths and childcare services in the guestrooms, it's no surprise that The Ritz-Carlton, Millenia Singapore is a hit with families.

Are there hot tubs in the rooms at The Ritz-Carlton, Millenia Singapore?

No, but there are deep-soaking baths in the guestrooms.

Does The Ritz-Carlton, Millenia Singapore serve breakfast?

Yeah, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Millenia Singapore?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The Ritz-Carlton, Millenia Singapore?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Millenia Singapore?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Millenia Singapore?

No, only service animals are allowed.

The Ritz-Carlton, Millenia Singapore Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 819 out of 1007 reviews
Rating 8 - Good. 118 out of 1007 reviews
Rating 6 - Okay. 32 out of 1007 reviews
Rating 4 - Poor. 15 out of 1007 reviews
Rating 2 - Terrible. 23 out of 1007 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

The-MKa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding as always! The club lounge is our favorite in all of the hotels in Singapore as it features the best staff, chefs, dining and drink options. Champagne flowing all day, the RC signature, yes please! The suites are the most fabulous and the views of the marina are just amazing and more than worth splurging for. Thank you RC Millenia, but particularly Sam, Sathish, Jit and Chuck in the Club Lounge as they were all incredible again, just as they were during our last stays. Thank you!!
Stayed 2 nights in Nov 2024

8/10 Good

Yuri

Stayed 8 nights in Jan 2025

10/10 Excellent

Abhinav, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

KI HO

Stayed 5 nights in Jan 2025

10/10 Excellent

Lora

Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well cleaned property. Staffs were all friendly, however, the item that was promised by the staff was not delivered to me at all.. so it is kinda upsetting to not see it. But overall a good stay at the hotel :)
Stayed 1 night in Jan 2025

8/10 Good

Guenter

Stayed 5 nights in Jan 2025

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Surprise state of 5* Hotel

We were very surprised to experience an unclean and in need of repairs 5* hotel. There were drawers that had the face coming apart, a part of moulding that had fallen off the wall, there were areas that were not cleaned and the shower appears to have what we suspect was mold.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony, Coto De Caza

Stayed 6 nights in Dec 2024

10/10 Excellent

Hossein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of every thing
Stayed 5 nights in Jan 2025

6/10 Okay

ARSH

Stayed 2 nights in Jan 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is always exceptional!
Stayed 4 nights in Jan 2025

10/10 Excellent

Wesley

Stayed 2 nights in Dec 2024

10/10 Excellent

Battulga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, view
Stayed 1 night in Jan 2025

10/10 Excellent

Oliver Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

luke

Stayed 2 nights in Oct 2024

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Beiyuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered a fish&chips on the swimming pool, caught by the rain, tried to take back to room, but the bowl couldn’t take away which was reasonable. We just back to the room with no issues.And hotel rang us and prepared another take away fish&chips and send to our room. Appreciate for the consideration and taking care of us for such a small thing. Strong recommend, kid has kid’s slippers and and own bathrobe. Start loving Ritz Carlton
Stayed 3 nights in Dec 2024

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

ROGELIO, BURBANK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive and very nice place to stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Xianhao

Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

AC remote issue

The air conditioner in the room had issues which we did not notice when sleeping but woke up freezing. Went to adjust but the controller seemed broken. Asked the front desk support and had it arranged with personel also challenged taking about 5-10minutes. Imagine, all this happening at 2am on Christmas Day with kids potentially waking up thinking it’s Santa was quite stressful. I expect much more pre checks on hard ware at such a prestigious hotel, paying more for security and service, and of course some apologies when checking out. I did not say it but wouldn’t you usually ask about how was your stay etc? And some apologies in the morning? It is a lovely venue and we due Annually go but a bit disappointed in how things were handled
Stayed 1 night in Dec 2024