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HOTELLO

2.0 star property

Photo gallery for HOTELLO

Exterior
Lobby
Classic Triple Room, 3 Single Beds, City View
Classic Triple Room, 3 Single Beds, City View
Interior detail

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
bulevard Knyaginya Maria Luiza 89, Sofia, 1202, 1202
  • Place, Sofia Central Mineral Baths
    ‪7 min walk‬
  • Place, Ivan Vazov National Theatre
    ‪13 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪15 min walk‬
  • Airport, Sofia (SOF)
    ‪13 min drive‬

Room options

View all photos for Standard Twin Room, City View

Free WiFi, bed sheets

Standard Twin Room, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Triple Room, 3 Single Beds, City View

Classic Triple Room, 3 Single Beds, City View

Classic Triple Room, 3 Single Beds, City View

  • City view
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Basic Single Room, 1 Single Bed

Basic Single Room, 1 Single Bed

Basic Single Room, 1 Single Bed

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Quadruple Room

Classic Quadruple Room

Classic Quadruple Room

  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

About the area

Sofia

HOTELLO puts you in the heart of Sofia, within just a 10-minute stroll of Banya Basha Mosque and Yellow Pavement. Highlights at this guest house include free in-room WiFi. .This pet-friendly guest house offers free WiFi in public areas, express check-in and express check-out. Other amenities include a snack bar/deli, a microwave in a common area and a fridge in a common area. There's also the convenience of an airport shuttle. .Sights within a 15-minute walk of this Sofia City Center guest house include Central Sofia Market Hall and Sofia Synagogue.
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What's nearby

  • Sofia Central Mineral Baths - 7 min walk - 0.6 km
  • Central Sofia Market Hall - 7 min walk - 0.6 km
  • National Archaeological Museum - 10 min walk - 0.9 km
  • Ivan Vazov National Theatre - 13 min walk - 1.1 km
  • Alexander Nevski Cathedral - 15 min walk - 1.3 km

Getting around

  • Lavov Most Station - 1 min walk
  • Sofia Central Station - 11 min walk
  • Sofia (SOF) - 20 min drive

Restaurants

  • ‪Cafe 1920 - ‬1 min walk
  • ‪Miral Foods - ‬4 min walk
  • ‪BASH HEDONIST - ‬4 min walk
  • ‪com.bar - ‬5 min walk
  • ‪Хаджидрагановите къщи (Hadjidraganov's Houses) - ‬4 min walk

About this property

HOTELLO

There's a snack bar/deli on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and express check-in are also featured at HOTELLO.

Smoking is allowed in designated areas at this Sofia guest house.

  • 16 guestrooms or units
  • Deli
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Television in lobby
  • On-site shopping
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
HOTELLO offers 16 accommodations with free toiletries and portable fans. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and children's dressing gowns. Housekeeping is offered on a daily basis and hairdryers can be requested. Housekeeping is provided on request.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • No lift

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Children's robes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon

Early check-in subject to availability

Early check-in fee: EUR 10

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 10

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 10:00 AM - 6 PM

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: EUR 5 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.77 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per person (one-way)
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 10 (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Long-term renters welcome.

We should mention

  • Up to 6 children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Italian House Guesthouse Sofia

Italian House Guesthouse

Italian House Sofia

Italian B&B House Sofia

Hotel Ring

HOTELLO Sofia

Italian B B House

HOTELLO Guesthouse

Italian House Hotel

HOTELLO Guesthouse Sofia

Frequently asked questions

Is there a free airport shuttle available at HOTELLO?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at HOTELLO?

Check-in begins at 3 PM. Check-out time is noon.

HOTELLO Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 8 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 5 out of 24 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One huge family lives there and are so noisy.....

Stayed 3 nights in Oct 2021

6/10 Okay

Gary

Disliked: Property conditions & facilities, room comfort

Hotel served its purpose

Hotel served its purpose for a one night stop over. Did smell of damp
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2020

10/10 Excellent

Bijan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place because it is located at the heart of Sofia. Close to Vitosha Mountain , Stores,shopping center .
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location & really clean etc. Definitely great value. Just had to get used to fact that didn't need to register at reception or not expect anyone to be there.
Stayed 8 nights in Sep 2019

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic value for Money

fantastic value for money only 30 metres from metro 10 minute walk to city centre 10 minute walk to other direction to the main railway station fantastic staff on hand from 9am till 18:00 every day nothing seemed to be much bother for them rooms very clean and tidy very comfortable bathroom little dated have paid more money and got less than here in sofia 100% will book this hotel again
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't hotel it was hostel, no WI-FI in the room on 2nd, 3nd floor, internet only on room close to reception and very slow, in the room was no heat at all, very cold and uncofortable,
Stayed 4 nights in Oct 2018

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NIce place

The hotel is easy to find right off the metro line. Great location and near several attractions.
Stayed 7 nights in Jul 2018

8/10 Good

Neslisah

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fuyez cet hôtel à tout prix !

Chambre insalubre, je comprends pourquoi paiement en avance et aucun remboursement. Quand je suis arrivé, porte fermée avec code qui as finalement fini par cédé en même pas deux jours. Le contact qui parlait anglais n'était tout simplement pas disponible, chambre complètement à l'opposé de ma demande. Aucune réception. La contact ne répondait plus aux appels. Chambre avec lit cassé, salle de bain insalubre, porte et serrures cassée. À fuir absolument ! Je ne recommande absolument pas cet hôtel, de plus quand j'essaie de contacter le service client d'hôtel.com, personne ne réponds où c'est un robot au bout du fil. Je ne suis resté dans cette chambre que 5 minutes, afin de trouver un autre hôtel.
Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

6/10 Okay

NAHOKO

わかりやすい場所にある値段相応のホテル。

ソフィアの駅、バスターミナルは隣接していて、そこからスーツケースを持って徒歩20分程。 ライオンの像の目の前。 ホテルライオンの向かい側。 入り口はオートロックだが、事前にメールで暗証番号を知らせてくれる。 繁華街まで、徒歩10〜15分。 ホテルはエレベーターがないので、スーツケースを運ぶのは大変。 部屋は値段相応。 古いが、掃除はしてあります。
Stayed 2 nights in Feb 2020

6/10 Okay

YB, Japan

Liked: Cleanliness, staff & service
チェックイン時間に少し遅れてしまいましたが、快く対応してくださいました。 ホテルではありますがレセプションの稼働時間が決まっているので、事前に連絡をする必要があります。 スタッフさんはいい人でした。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Letti troppo bassi, e anche i servizi , Anche se è un Ostello l'insieme è pulito.
Stayed 4 nights in Oct 2019

4/10 Poor

giuseppe

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

DA ADATTARSI

Questo ostello si trova in una posizione abbastanza comoda della città, con metro e altri servizi vicini. Pulizia scadente, colazione mai vista dato che la reception apre alle 10. Inoltre nonostante il servizio di reception fosse previsto dalle 10 alle 18, abbiamo incontrato qualcuno solamente all'arrivo e mai nei giorni successivi. Però per il prezzo che offrono e con spirito di adattamento è accettabile.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2018

2/10 Terrible

MARIA KOLINIOTI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

απαραδεκτο

Οι βρυσες χαλασμενες.το νερο γεματο χωμα. Δεν αδειασαν τα σκουπιδια.πολυ μικρο μπανιο.βρωμικο.
Stayed 4 nights in Aug 2018

6/10 Okay

Seyma Nur

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Otelde resepsiyondaki görevli erken olmasına rağmen checkin yapma konusunda yardım etti ve otele yerleşebildik ama kesinlikle fotoğraflarda göründüğü gibi değil inanılmaz eski ve bakımsız. Temizlik yapıldığını görmemize rağmen otelin eskiliğinden temizlik belli olmuyor. Duvarlardan apartmana kadar her şey bakımsız. Resepsiyon 21.00'a kadar çalışıyor ama aradığınızda yine de ulaşabiliyorsunuz ve kibar davranıyorlar. Personel ve lokasyon hariç hiçbir şeyden memnun kalmadık.
Stayed 1 night in Aug 2018

6/10 Okay

Cristian, Roma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel ok

Hotel ok a due passi dal centro. Purtroppo ho trovato la camera sporca, piena di capelli e con addirittura un reggiseno attaccato al bastone della tenda della doccia. L'acqua esce sporca a causa delle vecchie tubature, ma basta lasciarla scorrere. Lo staff è molto gentile.
Stayed 6 nights in Jul 2018

6/10 Okay

Mona, Heidelberg

Hotel in Nähe des Stadtzentrums

Wir haben vor unserer Reise nach einem Hotel gesucht, dass sehr kostengünstig und nah an der Innenstadt ist. So entschieden wir uns für das Italian House/Hostel/Hotel. Da wir nichts vom Hotel erwarteten, da die Rezesionen nicht so gut waren und auch der Preis extrem gering war, waren wir eigentlich ganz zufrieden. Wir haben am Tag unserer Anreise ein E-Mail bekommen, für den Code, wie man ins Hotel gelangt und welches Zimmer wir hatten, da wir nach den Öffnungszeiten der Rezeption eintrafen. Das hat alles sehr gut geklappt, auch die Verbindung von Hotel zum Flughafen Sofia ist sehr gut. Das Hotel ist aber wirklich nur für Leute, die keine großen Erwartungen haben und nur einen kurzen Städtetripp machen. So war unser Zimmer auch nachts sehr laut, da man die Fenster nicht richtig schließen konnte und davor eine stark befahrene Straße mit lauter Fußgängerampel ist. Auch kam aus dem Wasserhahn nur sehr heißes Wasser und wenn man den Hahn länger nicht benutzte, kam erst verschmutztes Wasser heraus. Auch die Türen zwischen Zimmer und Waschbecken und zwischen Waschbecken und Toilette mit Dusche konnte man nicht richtig schließen. Abreisen mussten wir ebenfalls bevor die Rezeption aufgemacht hat, so hatten wir den kompletten Urlaub lang keinen Kontakt mit den Besitzern des Hotels.
Stayed 5 nights in Jun 2018

6/10 Okay

Daniela, Torino

Disliked: Cleanliness, property conditions & facilities, room comfort

Albergo centrale

Arredamento grazioso, camera con bagno ma senza finestra
Stayed 1 night in Jul 2018

6/10 Okay

Iolanda, Avellino

Liked: Cleanliness
Disliked: Room comfort

Posizione ottima!

Hotel centralissimo con accanto la metro. La camera e il bagno sono piccolini, ma la posizione è ottima.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sofia, città da non perdere!

La struttura non rispecchia gli standard italiani,ma io ci sono stato bene! E a cinque minuti a piedi dal centro, e il suo ingresso è di fronte alla stazione metro (Lavov Most), a circa 50 metri! Nel raggio di 100 metri, ci sono supermercati, banca, locali dove poter mangiare.
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地だけ

バスターミナル、中央駅から地下鉄で次の駅。地下鉄ライオン橋の目の前。駅にエレベーターがある。アパートは2Fが受付エレベーターはない。建物がとても古くドア、シャワールーム、寝室、どれもが古い。シャワーの水圧が悪いうえお湯が出るまで時間がかかる。Wi-Fiはサクサク。隣にスーパー、周りにも売店や食べ物屋があって近くの食べ物や深夜3時まで開いてる。
Stayed 2 nights in May 2018