2/10 Terrible
Justine craven, Uk
19 Aug 2025
Liked: Cleanliness
We are a family of four with two young children. We had a car so needed to stay outside of Split and this apartment looked ideal. We wanted to ensure our kids had access to a pool and when the description offered this, we enquired about how far away the pool was and were advised it was 2 minutes away. This seemed perfect so we booked. Before arrival we made enquiries with the owner about the day passes for the pool, she advised they didn’t provide the passes (no mention of this on the site) and that it would cost us 130 euros for us to have access to the pool (again no mention of this in the site). This was very disappointing for us as this was what we had agreed to do with our children as a lazy end to a busy travelling holiday. I contacted the owner to explain our situation and see if she would meet us half way with the cost (as the advert wasn’t clear) and found the response very obnoxious, no admittance of fault, just constant ‘I’m sorry YOU have misunderstood or misread the description’. It felt very unprofessional and immature.The apartment itself had plenty of amenities, a washing machine was helpful and I was looking forward to using the coffee machine but this overflowed with water when we used it. The shower also overflowed onto the floor each time we used it. The pull down bed was a great addition but no sheets/pillows were left out for us to use the sofa for our 2nd child. The apartment is within an an old tower block that whilst ok is not ideal.
Justine craven
Stayed 3 nights in Aug 2025