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Le Relais du Lac

Property class: 3

Photo gallery for Le Relais du Lac

A coastal building with a tiled roof, adjacent to a waterfront.
A dining area with tables, chairs, and potted plants.
A modern bathroom with a glass shower enclosure, wooden shelves, and a small wooden bench.
A modern hotel room with a large bed, a flat-screen TV, a desk, and a chair.
A room with a sliding glass door leading to an outdoor deck with a view of a lake and trees.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View map
1675 Avenue Touring Club, Soorts-Hossegor, Landes, 40150
  • Place, Lac d'Hossegor
    ‪1 min walk‬
  • Place, Golf of Hossegor
    ‪13 min walk‬
  • Place, Hossegor Beach
    ‪3 min drive‬
  • Airport, Biarritz (BIQ-Pays Basque)
    ‪37 min drive‬

Room options

View all photos for Standard Double or Twin Room

A bedroom with a wooden headboard, a bed with white and dark blue pillows, a bedside lamp, and a view of greenery through a window.

Standard Double or Twin Room

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a bed, a desk, and a chair. There is a view of a body of water and trees outside the window.

Superior Double Room

8.0 out of 10
Very good
(3 reviews)
  • Lake view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room

A bedroom with a wooden headboard, a large bed with white and patterned pillows, a dark grey blanket, and a view of a blue body of water through a balcony.

Premium Room

8.0 out of 10
Very good
(5 reviews)
  • Lake view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

A bedroom with a bed, a desk, a wardrobe, and a TV.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Triple Room, Lake View

A hotel room with a bed, a TV, a desk, and a view of the sea.

Superior Triple Room, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Double or Twin Room

A bedroom with a wooden headboard, two bedside lamps, a bed with white linens, and a window with curtains.

Standard Double or Twin Room

  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior Double Room

A hotel room with a bed, a desk, and a view of a body of water.

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, and a view of a lake.

Deluxe Suite

  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Room

  • Sleeps 4

About the area

Soorts-Hossegor

Le Relais du Lac places you steps from Lac d'Hossegor and within a 10-minute stroll of Plage du Rey. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, a terrace and multilingual staff. Added amenities include a sauna, luggage storage and a front desk safe. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Near this 3-property class Soorts-Hossegor hotel, you'll find Hossegor Beach.

What's nearby

  • Lac d'Hossegor - 1 min walk - 0.1 km
  • Golf of Hossegor - 13 min walk - 1.1 km
  • Sporting Casino - 3 min drive - 2.1 km
  • Hossegor Beach - 3 min drive - 2.8 km
  • Seignosse Beach - 3 min drive - 2.8 km

Getting around

  • Saint-Vincent-de-Tyrosse Station - 19 min drive
  • Biarritz (BIQ-Pays Basque) - 35 min drive

Restaurants

  • ‪Tiger Club - ‬17 min walk
  • ‪Café de Paris - ‬15 min walk
  • ‪Gigio - ‬4 min drive
  • ‪Prohibistro - ‬3 min drive
  • ‪Jack’s burgers - ‬16 min walk

About this property

Le Relais du Lac

As a guest of Le Relais du Lac, you'll find a sauna, a terrace, and multilingual staff. WiFi is free in public spaces. Le Relais du Lac also features room service (during limited hours) and a front desk safe. Parking is available for a fee.

This 3-star Soorts-Hossegor hotel is smoke free.

  • 1 building
  • 1 floor
  • 29 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • No smoking on site
Le Relais du Lac offers 29 accommodations with a safe and complimentary bottles of water. Beds feature memory foam mattresses. Flat-screen televisions are featured in guestrooms.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (EUR 30 per day)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 8 for children

Things to do

  • Sauna
  • Steam room

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 20 per pet, per day, plus a deposit of EUR 200 per stay
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 15.0 per day.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Uncovered self-parking fee: EUR 30 per day
  • Pet deposit: EUR 200 per stay
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Seniors-only community.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and cash. Seniors-only community.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Relais Lac Hotel Soorts-Hossegor
Relais Lac Soorts-Hossegor
Le Relais du Lac Hotel
Le Relais du Lac Soorts-Hossegor
Le Relais du Lac Hotel Soorts-Hossegor

Frequently asked questions

What is the cancellation policy at Le Relais du Lac?

Le Relais du Lac offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Le Relais du Lac?

Yep, Le Relais du Lac has an uncovered self car park for EUR 30 per day. A self car park is also available, for a fee.

Are there any beaches close to Le Relais du Lac?

Yep, Le Relais du Lac is a short 5-minute walk from Plage du Rey. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Does Le Relais du Lac serve breakfast?

Yep, continental breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Le Relais du Lac?

No, Le Relais du Lac does not offer an airport shuttle service.

What time are check-in & check-out at Le Relais du Lac?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Le Relais du Lac?

There isn't one on site, but Golf of Hossegor is a short 13-minute walk away.

Le Relais du Lac Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 67 out of 201 reviews
Rating 8 - Good. 67 out of 201 reviews
Rating 6 - Okay. 36 out of 201 reviews
Rating 4 - Poor. 20 out of 201 reviews
Rating 2 - Terrible. 11 out of 201 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with air conditioned rooms. Very comfortable and a nice view of the lake. My only comment is that is it not close to many restaurants, but this is no issue if you have your own car.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location. However the cost of a tiny dog was ridiculous and also had to pay for parking (we have a car highly desirable to thieves) which was also pretty pricy considering it was outside the hotel but on the road with no barrier or security. Yes the hotel was really competitive as it was super off season but seriously if you were going for a week the dog, parking and surcharges would be €235. Took the shine off the deal to be honest. But lovely view of the lake - if you don’t have a car or a dog go for it!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Belle chambre au calme
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Personnel très agréable... les pieds dans l'eau, superbe vue. Petit-déjeuner ++
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Personnel très accueillant , belle chambre Seul problème c'est le parking pas très grand 7/8 places gratuites Pour le stationnement a l' hôtel il faut payer 10€ pour la nuit c'est cher et pas indiqué lors de la réservation
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etablissement idéalement situé, avec une chambre qui donnait sur le lac. Très calme, chambre spacieuse, confortable. Petit déjeuner complet et très bon. Le personnel est disponible et très accueillant. Très bon séjour, je recommande fortement
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Disliked: Room comfort
Belle vue. Couloirs à rénover. La chambre est grande et rénovée mais pas complètement. Des améliorations sont nécessaires. Le canapé lit n’est pas confortable pour 2 adultes.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle découverte une nouvelle venue est à prévoir

Séjour programmé à la dernière minute . Endroit idéalement situé vue magnifique sur le lac marin. Hôtel agréable et personnel très agréable et présent.
Vue du lit
Lit
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
C’est scandaleux. J’avais déjà eu une mauvaise expérience dans cet établissement il y a quelques années, mais j’ai voulu tenter à nouveau. Très mauvaise idée. Nous étions quatre collègues de travail, et j’avais effectué deux réservations séparées. À notre arrivée, la personne à l’accueil m’a dit ne pas trouver ma réservation, alors même que je lui ai montré la confirmation sur Hotels.com. La réservation était bien validée. Il n’a rien voulu entendre, affirmant ne pas être référencé sur Hotels.com et me lançant, je cite : « Vous regardez votre réservation sur votre téléphone, moi je m’en fiche, je ne l’ai pas. » La situation a rapidement dégénéré : cette personne est devenue agressive, s’est levée d’un air menaçant et nous a parlé de manière extrêmement irrespectueuse, sans chercher la moindre solution. J’ai alors contacté l’assistance de Hotels.com (1h30 d’échanges) qui a bien confirmé ma réservation et tenté de joindre l’établissement. Mais l’homme à l’accueil a refusé toute discussion. En résumé, se retrouver face à quelqu’un d’aussi agressif, qui insulte les clients et ne propose aucune solution, est tout simplement inacceptable. Ni moi, ni mes collègues n’avions jamais vécu une telle situation.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Liked: Staff & service
Coté propreté ça va . Juste la salle de bain qui est vraiment trop petite surtout la douche
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Assez déçu... petite salle de bain, pas de porte serviettes, il a fallu reclamer le shampoing et le savon le 2 eme jour. Lit confortable pas contre mais pas assez grand. L ensemble de l hotel est viellot meme si rénové par endroit
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très joli hôtel, belles prestations et très bel accueil. Dommage qu’on entende tout entre les chambres…
Stayed 1 night in May 2025
Verified review

8/10 Good

Hôtel proche du centre ville de Hossegor, peut se faire à pied
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLEMENT HORRIBLE

Photo clairement mensongères ! Une honte. Chambre humide pleine de moisissures. La salle de bain est dégueulasse et minuscule avec le minimum syndicale (petit miroir tout rouillé, douche pleine de rouille et de crasse, le papier toilette (ou papier de verre) est un distributeur de feuille par feuille comme dans les toilettes publique). Les murs sont pleins de traces noires et la peinture toute craquelée. Le lino pleins de trou de cigarettes… et j’en passe. TOUTE LA NUIT un bruit d’eau qui coule NON STOP. Nous n’avons pas pu dormir. Si nous avions pu trouver autre part où dormir nous serions parti en pleine nuit. Si c’est une caméra cachée, merci de le signaler la blague a assez duré.
Salle de bain « Luxueuse »
Douche propre et entretenue
Distributeur de papier toilette
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

Hotel sitié dans un cadre magnifique. Calme, grande chambre et grande salle de bain. Bon acceuil. Tout était parfait
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Je déconseille

je déconseille cet hotel, moisissures aux murs, impossible de se connecter au wifi, la directrice de l'hotel, désagréable et mal éduqué, pas de volet pour une chambre en rez de chaussée donnant sur une promenade, on entend les voisins aux toilettes et prendre une douche. Les seuls points positif c'est le garcon de l'accueil qui a été très pro et la vue...
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DÉCEVANT !!!

La vue de la chambre sur le lac est superbe. La deco et la surface sont convenables. Toutefois certains points sont à améliorer : pas de WIFI dans la chambre, des travaux de rénovation seraient à prévoir (bas de douche, porte de la salle de bain), une odeur d’humidité dérangeante et une insonorisation inexistante. Nous étions au RDC, nous entendions nos voisins du dessus et sur les côtés comme si ils étaient avec nous. Séjour décevant même si le prix de la chambre était correct.
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Juste une honte !

serviette de bain sale, eau stagnante dans la baignoire, fuite d’eau du lavabo de salle de bain, bouilloire sale, eau laissée dans la machine à café, escalier et couloir de l’hôtel usé et salle ! Le tout pour une chambre King Size de luxe !!! 130 € pour ça, c’est très très cher ! J’en rajoute ? Gilles
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Calme mais vieillissant

L’équipe était très sympa, ils nous ont aidé avec nos valises etc. L’hôtel n’est pas en bon état, très vieillissant, par contre, la vue est incroyable,le lit était confortable et l’hôtel est plutôt calme.
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil.juste salle de bain joints du carrelage pas très net encadrement de porte avec moisissures. Chambre rien à dire literie confortable
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week-end Landais

Séjour court mais agréable, la vue sur le lac est magnifique et apaisante.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tout parfait

Chambre superbe , vue superbe et acceuil parfait
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel, confortable, vue et accueil sympathique.
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities

A fuir !

Bien sûr, voici une version corrigée : À éviter !!! J'ai payé plus de 300 € pour 2 nuits en novembre ! Les chambres et espaces communs sont en mauvais état compte tenu du prix. Cet établissement semble chercher à économiser sur TOUT ! Par exemple, les capsules de café : 2 sont fournies le premier jour, mais non renouvelées le deuxième... Il s'agit de capsules Carte d'Or à 30 centimes pièce ! Donc, pour 60 centimes, l'établissement semble prêt à compromettre l'expérience de clients qui ont déboursé 300 € ! De plus, le papier toilette semble également être une source d'économies pour cet établissement : un seul rouleau, sans aucun en réserve. En ce qui concerne l'accueil, on se sent mal à l'aise, avec l'impression de déranger ! Sans parler de l'isolation phonique, catastrophique ! À ce prix, c'est du vol !!!
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Moyen pour tout
Stayed 2 nights in Sep 2023