We booked this hotel in August of 2024, and cancelled about 6-8 weeks later, as our travel plans changed. Per their add on Expedia, we had up to 90 days to cancel with refund. To this day, (6/27/2025), we have not seen a penny of our full payment of $2200.00. Please do not book this hotel unless you are 100% sure you will be staying here, and pray your plans don’t change or that nothing comes up where you’ll need assistance from them. Expedia has not been able to reach the hotel on our behalf, per their customer service. We have sent many emails and all have been unsuccessful getting a response. This hotel has been a complete nightmare to deal with! I would advise to stay somewhere else!