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The Downtown Hotel

Property class: 2.5

Photo gallery for The Downtown Hotel

A room with a view of the sea through an open door.
A balcony with a view of a hillside with houses.
A room with a balcony, white walls, and a view of a mountainous landscape.
A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a window with curtains.
A multi-story hotel with a yellow facade, blue accents, and a balcony on the upper floor.

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service
The current price is NZ$185
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
Bridge And Frederick Street, Soufrière, 00000
  • Place, Pitons Management Area
    ‪1 min walk‬
  • Place, Church of the Assumption
    ‪2 min walk‬
  • Place, Morne Coubaril Estate
    ‪7 min drive‬
  • Airport, Vieux Fort (UVF-Hewanorra Intl.)
    ‪65 min drive‬

Room options

View all photos for Royal Suite

A wooden table with a bottle of wine, a glass, a metal bucket, and a decorative mat.

Royal Suite

  • Mountain view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Deluxe Room, City View

A bathroom with a white sink, a mirror, a soap dispenser, and a candle.

Deluxe Room, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Sea/Piton View

A view from a room with a window overlooking a marina with several boats docked.

Sea/Piton View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

A hotel room with a bed, a nightstand, a lamp, and a door with curtains.

Family Suite

  • City view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

About the area

Soufrière

You'll be connected to a shopping centre at The Downtown Hotel, and within steps of Church of the Assumption and Pitons Management Area. Highlights at this hotel include in-room free WiFi and furnished balconies. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk and a terrace. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this Soufrière hotel include Gros Piton and Anse Chastanet Beach.

What's nearby

  • Pitons Management Area - 1 min walk - 0.2 km
  • Church of the Assumption - 2 min walk - 0.2 km
  • French Wall Trail - 15 min walk - 1.3 km
  • Soufriere Estate Diamond Botanical Gardens - 3 min drive - 2.3 km
  • Morne Coubaril Estate - 7 min drive - 2.0 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 58 min drive

Restaurants

  • ‪Jetty Burgers - ‬10 min drive
  • ‪Ti Manje - ‬24 min drive
  • ‪Island Chef - ‬4 min walk
  • ‪Saltfish Restaurant & Bar - ‬17 min walk
  • ‪Balawoo Restaurant - ‬6 min drive

About this property

The Downtown Hotel

WiFi is free in public spaces. You'll find a business centre on site. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Downtown Hotel. Self parking is free.

This Soufrière hotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 3 levels
  • Built in 2005
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • No smoking on site
The Downtown Hotel offers 18 accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies or patios. This individually furnished accommodation includes desks. Televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Soufrière hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Downtown Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (return)
  • Airport shuttle fee per child: USD 40 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufrière
The Downtown Hotel Hotel Soufrière

Frequently asked questions

Is parking available at The Downtown Hotel?

Yep, The Downtown Hotel has a free self car park.

How much does it cost to stay at The Downtown Hotel?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at The Downtown Hotel on 15 Nov 2026 start from NZ$185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Downtown Hotel?

Yep, The Downtown Hotel is a short 5-minute walk from Soufrière Beach.

Is The Downtown Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Downtown Hotel is a hit with families.

Is there a free airport shuttle available at The Downtown Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at The Downtown Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Downtown Hotel?

No, pets and service animals are not allowed.

The Downtown Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 23 out of 164 reviews
Rating 8 - Good. 53 out of 164 reviews
Rating 6 - Okay. 50 out of 164 reviews
Rating 4 - Poor. 19 out of 164 reviews
Rating 2 - Terrible. 19 out of 164 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to do and see everything! Highly recommend A+++
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
There was AC,very friendly human beings,I sleep like a baby Thank you we will be back
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy and convenient location

For me this hotel was perfect, right in the center of Soufriere, 2 min walk from the mini bus terminal. The rooms are spacious and each with a balcony. Staff there is so sweet and kind.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Great place to stay in Soufriere center

I was so comfortable there, i extended my stay 3 more days. Good access to the south of the island from Soufriere. Jayna, Olivia, and Mr. Charles were so sweet and accommodating.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping stores in the same building
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Stayed 7 nights in Feb 2023
Verified review

6/10 Okay

Liked: Staff & service
Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
Stayed 4 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Stayed 4 nights in Oct 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too much Going On

Well I booked this hotel for 1 Night Thank Goodness! Where Do I Start... First The lady At The Front Desk Was Nice Enough But She Talked Too Much I was Tired And just Wanted TO Rest, she Kept GOing On And On When She FInally Left THe room I Looked Around The Room and it wAs clean eNOugh But all Of The Appliances ANd Furniture HAd sEEn better days. I Acutally Booked a room With A King Sized BEd but SHe PUt us In with 2 Double Beds WHEn i asked about It She told ME That The KIng Rooms Ac Was NOIsy So I Settled For THE double ROom. The Beds Were REally Unstable And Very Noisy All Night i Was TWISting and turning Because Of the extremely NOISy road Practically right OUtside The Room FROM SPeeding VEHicles To community Residents SCREaming and cussing AT each other from late night to really early hours of the morning (4am) Also although THe Ac Unit Was New And Fairly Quiet The Light From the Temperature Digits On the Unit Was Sooo Bright IT was All I Could see When MY Eyes Were Closed. There was also no cable on The tv. when I was finally ready to check out i went to the shower to get ready and there was a roach in the shower. I must say I did not quite enjoy my stay. But the area is really beautiful.
Stayed 1 night in Aug 2017
Verified review

6/10 Okay

Liked: Staff & service
We loved the ocean view. So prestien. The beds were very comfortable. I didn't feel the room was very clean. The refrigerator only had 3 legs so it would tilt and the door wouldn't stay closed. The 6-1/2 flights of stairs with large bags in the heat with no help and no elevator was grueling.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
Stayed 14 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
Stayed 5 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
Stayed 5 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in Downtown, close to everything, even the diamond gardens. Staff very welcoming and professional. Affordable and enough, not a resort Hotel proche de tout, meme des diamond gardens. Personnel accueillant et professionnel Ce n'est pas un resort mais il est suffisant and pas cher
Stayed 4 nights in Dec 2018
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
Stayed 3 nights in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good value for money hotel

If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Stayed 10 nights in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

It is indeed 'the downtown hotel' of Soufriere!

Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Nice Balcony...Great view...

The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.
Stayed 14 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay inexpensivly to explore St Lucia. Not a fancy resort but extremely functional and conveniently located.
Stayed 8 nights in Dec 2017