Verified review
4/10 Poor
nikole c.
24 Oct 2026
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
We stay at vacational rentals at least twice a year, and this was by far the worst experience we have ever had. The house was simply not clean. Walls, doors, and light switches were filthy, we found a moldy cutting board in the kitchen, and most concerning, **mouse feces on a bed, a couch, and inside a kitchen cabinet.**But what was even more disappointing than the condition of the property was the complete lack of follow-up from Grand Welcome Tahoe. We specifically reported that there was mouse feces on the couch, and no one followed up or made any meaningful effort to address it. How does a property management company receive a complaint about mouse feces on furniture guests are expected to use and simply ignore it?The kitchen was far from fully stocked as advertised and the outdoor fire feature ran out of propane after about 15 minutes.We tried repeatedly to communicate and give management an opportunity to make things right. We weren't expecting perfection, just a clean, safe rental and a company that cared enough to respond when serious concerns were raised. Unfortunately, we received neither.Vacations are expensive, and guests shouldn't have to spend theirs chasing down a property management company over basic cleanliness and safety issues. Extremely disappointing, and we would not rent a property managed by Grand Welcome Tahoe again.
nikole c.
Stayed 8 nights in Oct 2026