Best Western - accommodation in Southend-on-Sea

The room was equipped with everything we needed . The only thing is that could be improved were the pillows- very lumpy and I was not about to try and contact housekeeping at three in the morning. Also some grout in the bathroom floor needed repair. The food in the restaurant was good and the staff everywhere were delightful.

I have stayed in youth hostels I would rate higher than the Hope Hotel. Shower didn't work, lamp didnt work, toilets didn't flush, music so loud from downstairs till 12.30am that couldn't hear TV and the shower door was rattling. Cabinet was broken and floor was dirty. Asked if could swap rooms and told what did I expect staying in a pub on a Saturday. There were rooms available and the woman was just rude. No sleep, no shower and just crap. The breakfast staff were nice and that the only positive. Wouldn't recommend at all and will share with everyone at our new travel Uk business to avoid at all costs.

Was Nice stay for 2 nights. 24 hrs access to the reception. Had a nice seafront view luxury bedroom . 10/10 . Staff was polite n nice. Thanks the palace hotel for your serving will visit again