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Pier House

Property class: 3.5

Photo gallery for Pier House

A coastal scene with rough sea waves crashing against a concrete barrier.
A room with a window seat, a wooden desk, a lamp, and a television on the wall.
An outdoor patio with wooden tables and chairs, overlooking a body of water and a stone building with a sloped roof.
A cozy dining area with a view of a pier and water, featuring striped curtains, a stone wall, and a table with candles.
A cozy room with a fireplace, a dog lying on the floor, and a person holding a glass of wine.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Housekeeping
The current price is NZ$398
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Harbour Front, Charlestown, St Austell, England, PL25 3NJ
  • Place, Charlestown Harbour
    ‪2 min walk‬
  • Place, Charlestown Beach
    ‪3 min walk‬
  • Place, Porthpean Beach
    ‪5 min drive‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪39 min drive‬

Room options

View all photos for Signature Double Room

A bedroom with a wooden ceiling, a large bed with a green bedspread, a window with curtains, and a view of buildings outside.

Signature Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • Harbour view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A neatly arranged bedroom with a bed, bedside table, lamp, and a desk with chair.

Standard Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A bedroom with a large bed, wooden headboard, two bedside tables with lamps, and a door leading to another room.

Standard Double Room

9.6 out of 10
Exceptional
(14 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room (Cosy)

A compact hotel room with a bed, a coffee machine, a hanging robe, and a framed artwork on the wall.

Double Room (Cosy)

9.0 out of 10
Wonderful
(4 reviews)
  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Double Room

A hotel room with a large bed, a seating area with a sofa, a window with a view, a wardrobe, and a bedside table with a lamp.

Premium Double Room

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

St Austell

At Pier House you'll be within steps of Charlestown Harbour and Charlestown Shipwreck and Heritage Centre. Highlights at this beach B&B include a restaurant and in-room free WiFi. .The bed & breakfast's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas and a terrace. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Near this 3.5-property class St Austell B&B, you'll find Eden Project.
View more B&B in St AustellOpens in a new window

What's nearby

  • Charlestown Shipwreck and Heritage Centre - 1 min walk - 0.2 km
  • Charlestown Harbour - 2 min walk - 0.2 km
  • Charlestown Beach - 3 min walk - 0.3 km
  • Duporth Beach - 14 min walk - 1.2 km
  • Porthpean Beach - 5 min drive - 2.4 km

Getting around

  • St Austell Station - 8 min drive
  • Newquay (NQY-Newquay Cornwall) - 28 min drive

Restaurants

  • ‪The Carclaze - ‬5 min drive
  • ‪KFC - ‬4 min drive
  • ‪Duke of Cornwall - ‬18 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪King's Kebab - Saint Austell - ‬5 min drive

About this property

Pier House

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A complete renovation of Pier House was completed in June 2024.

This 3.5-star St Austell bed & breakfast is smoke free.

  • 23 guestrooms or units
  • 3 levels
  • Front desk (limited hours)
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pier House offers 23 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature premium bedding. 42-inch Smart televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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4.5 out of 5, Wonderful, 1,000 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8 per day)
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • No lift
  • Stair-free path to entrance
  • Tile flooring in public areas

More

  • 3 floors
  • Renovated entire property - June 2024
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20.00 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25 per stay.
  • Cots (infant beds) are available for GBP 5.00 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.00 per day (150 ft away)
  • Pet fee: GBP 20.00 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 5.00 per stay
  • Rollaway bed fee: GBP 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell

Frequently asked questions

What is the cancellation policy at Pier House?

Pier House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier House?

As of 27 Aug 2026, prices found for a 1-night stay for 2 adults at Pier House on 31 Aug 2026 start from NZ$398, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Pier House?

Yep, Pier House is a short 3-minute walk from Charlestown Beach.

What makes Pier House a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Pier House.

Is there a free airport shuttle available at Pier House?

No, Pier House does not offer an airport shuttle service.

Is there a bar or restaurant at Pier House?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Pier House?

Check-in begins at 3:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Pier House?

Furry friends are welcome at Pier House, with food and water bowls on offer.

Pier House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 326 out of 398 reviews
Rating 8 - Good. 52 out of 398 reviews
Rating 6 - Okay. 12 out of 398 reviews
Rating 4 - Poor. 5 out of 398 reviews
Rating 2 - Terrible. 3 out of 398 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel set right next to the harbour and beach. Staff are really friendly, food is great too and reasonably priced. Breakfast very good too.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Consistently good stayed several times
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, fabulous staff and food, parking nearby.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hosts, amazing food (both dinner and breakfast), spacious room and a lovely neighbourhood! We will come back!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel right on the pier. Incredible value for money. Best hotel room and breakfast we’ve had in Cornwall!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, in a lovely location
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Rooms were amazing and the location was perfect!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view and staff very attentive.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, scenery is beautiful.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Jackie

We had a superb stay highly recommend
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely accommodation-lovely staff and a great breakfast !
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities
Fantastic St. Germain Winter High Spritz cocktail, incredible dinner and breakfast!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a place, great rooms and staff, the food and drink was great as well, will definitely be back
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel in a fantastic location, with excellent staff, lovely rooms and great food and drinks on offer.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, clean, friendly staff, good food, will be back.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Love the location and the enyable meal
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

John

Great location,
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly, lovely room and lovely food. Highly recommended
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this lovely place , will definitely come again
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The harbour was stunning ,the hotel was excellent in every way,even all the staff greeted and treated every dog that came into the lovely bar.Highly recommend,go!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay, lovely staff, great food and wonderful sea views from the room.
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Hanley

Liked: Cleanliness, staff & service, amenities
Room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel matched with an incredible location
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a stunning location.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!!!

Amazing room, food and all the staff so friendly and helpful - great stay and we will be back!!
Stayed 4 nights in Aug 2025