4/10 Poor
heyhey
10 Dec 2025
We arrived around 5 after a long trip, and unfortunately the room still wasn’t ready even though check-in was at 3. We contacted Hannah, and the cleaner didn’t arrive for almost an hour. We ended up going to a nearby restaurant just to wait, and had to pay 25 for parking in Cruz Bay. Not long after we left, we got a message saying the room was suddenly ready.The stay itself wasn’t very comfortable. The bed wasn’t great, the freezer was completely iced over, and there was a noticeable smell coming from the bathroom. Hannah did offer a small credit afterward, which we appreciated, but overall the experience was disappointing.



heyhey
Stayed 4 nights in Dec 2025
















