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The Westin St. John Resort Villas

4.5 star property
Elegant beach resort and outdoor pool

Photo gallery for The Westin St. John Resort Villas

Outdoor pool, pool cabanas (surcharge), pool loungers
Exterior
Flat-screen TV, DVD player
Lobby
Outdoor pool, pool cabanas (surcharge), pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot tub
  • Kitchen
  • Laundry
The current price is NZ$1,175
includes taxes & fees
1 June - 2 June

Explore the area

Map
300B Chocolate Hole, P.O. Box 8310, Great Cruz Bay, St. John, 00830
  • Great Cruz Bay
    ‪4 min walk‬
  • Cruz Bay Beach
    ‪8 min drive‬
  • Trunk Bay
    ‪17 min drive‬
  • St. Thomas (STT-Cyril E. King)
    ‪64 min drive‬

Room options

Villa, 3 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 9
  • 3 Double Beds

Villa, 3 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

1 bedroom, premium bedding, down duvets, in-room safe

Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Loft, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Loft, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Loft, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Loft, 3 Bedrooms, Non Smoking, Resort View

Loft, 3 Bedrooms, Non Smoking, Resort View | Living area

Loft, 3 Bedrooms, Non Smoking, Resort View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Room, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Room, 2 Bedrooms, Non Smoking, Resort View (Balcony) | Living area

Room, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Villa, 3 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 9
  • 3 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony) | Living area

Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom, Non Smoking, Resort View

Room, 1 Bedroom, Non Smoking, Resort View

Room, 1 Bedroom, Non Smoking, Resort View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony) | Living area

Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Studio, 1 King Bed with Sofa bed, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Hearing Accessible)

Fridge, microwave, dishwasher, coffee/tea maker

Villa, 2 Bedrooms, Non Smoking, Resort View (Hearing Accessible)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Mobility Accessible, Roll-In Shower)

Fridge, microwave, dishwasher, coffee/tea maker

Villa, 2 Bedrooms, Non Smoking, Resort View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

View all photos for Loft, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Loft, 2 Bedrooms, Non Smoking, Resort View (Balcony) | Living area

Loft, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 9
  • 2 Double Beds

Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Resort View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 2 Double Beds

About the area

St. John

A luxury stay in St. John awaits you at The Westin St. John Resort Villas. Within a 5-minute stroll you'll find Great Cruz Bay and Chocolate Hole Beach within a 15-minute walk. Highlights at this beach resort include 2 restaurants, and in-room kitchens and washers/dryers. .The restaurant, Snorkels Bar and Grill, serves Caribbean cuisine and is open for breakfast, lunch and dinner. Enjoy the 4 outdoor tennis courts, outdoor swimming pool and free kids' club plus access to snorkelling. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this 4.5-property class St. John resort include Cruz Bay Beach and Virgin Islands National Park.
View more Resorts in St. JohnOpens in a new window

What's nearby

  • Great Cruz Bay - 4 min walk - 0.4 km
  • Virgin Islands National Park - 5 min drive - 2.4 km
  • Cruz Bay Beach - 8 min drive - 2.0 km
  • Honeymoon Beach - 8 min drive - 3.1 km
  • Trunk Bay - 17 min drive - 6.9 km

Getting around

  • St. Thomas (SPB-St. Thomas Seaplane Base) - 56 min drive

Restaurants

  • ‪High Tide Bar & Seafood Grill - ‬5 min drive
  • ‪Cruz Bay Landing - ‬5 min drive
  • ‪Beach Bar - ‬5 min drive
  • ‪Lovango Rum Bar - ‬5 min drive
  • ‪The Windmill Bar - ‬7 min drive

About this property

The Westin St. John Resort Villas

Elegant beach resort and outdoor pool
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at The Westin St. John Resort Villas such as a complimentary children's club, an outdoor pool and outdoor tennis courts.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. WiFi is free in public spaces. This luxury resort also offers a hot tub, a steam room and a fitness centre. Free self parking is available.

This 4.5-star St. John resort is smoke free.

  • 200 guestrooms or units
  • 2 dining venues
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Lift
  • No smoking on site
  • Locker space
  • Coffee shop
The Westin St. John Resort Villas offers 200 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and DVD players. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Accommodation at this 4.5-star resort has kitchens with fridges, microwaves, separate dining areas and dishwashers. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This St. John resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Awards and affiliations

Eco-certified property
This property participates in Audubon – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

2 bars/lounges, swim-up bar, poolside bar, beach bar

The Westin St. Thomas Beach Resort & Spa

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.1 out of 5, Very good, 1,010 reviews
The price is NZ$960
includes taxes & fees
13 June - 14 June
The Westin St. Thomas Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Lemongrass Restaurant/Bar
  • Snorkels Bar and Grill

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor tennis courts
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Water sports equipment

Family friendly

  • DVD player
  • Free children's club
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 18 2026 to November 30 2026 (dates subject to change):
  • One of the swimming pools
  • Hot tub
The property will be renovating from 18 August 2025 to 3 November 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

St. John Villas
St. John Villas Westin
St. John Westin
St. John Westin Villas
Westin St. John
Westin St. John Villas
Westin Villas Hotel
Westin Villas Hotel St. John
Westin Villas St. John
The Westin St. John Villas U.S. Virgin Islands
Westin St. John Resort Villas
Westin Resort Villas
The Westin St. John Resort Villas U.S. Virgin Islands
The Westin St. John Villas
The Westin St John St John
The Westin St. John Resort Villas Resort
The Westin St. John Resort Villas St. John
The Westin St. John Resort Villas Resort St. John

Frequently asked questions

What is the cancellation policy at The Westin St. John Resort Villas?

The Westin St. John Resort Villas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin St. John Resort Villas?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at The Westin St. John Resort Villas on 1 Jun 2025 start from NZ$1,174.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin St. John Resort Villas?

Yep, The Westin St. John Resort Villas has a free self car park.

Are there any beaches close to The Westin St. John Resort Villas?

Yep, The Westin St. John Resort Villas is a short 14-minute walk from Chocolate Hole Beach. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find water sports equipment.

Does The Westin St. John Resort Villas have a pool?

The Westin St. John Resort Villas has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. One of the swimming pools will be unavailable from August 18 2026 to November 30 2026 (dates subject to change).

What luxury perks are available at The Westin St. John Resort Villas?

The Westin St. John Resort Villas features an outdoor pool, 1 hot tub and 2 restaurants. All guestrooms come with premium bedding and dining areas.

What makes The Westin St. John Resort Villas a romantic place to stay?

1 hot tub and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin St. John Resort Villas.

Is The Westin St. John Resort Villas family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that The Westin St. John Resort Villas is a hit with families.

Is there a free airport shuttle available at The Westin St. John Resort Villas?

No, The Westin St. John Resort Villas does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin St. John Resort Villas?

Yep, you can grab a meal at The Westin St. John Resort Villas's onsite restaurant that serves Caribbean cuisine.

What time are check-in & check-out at The Westin St. John Resort Villas?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at The Westin St. John Resort Villas?

No, pets are not allowed.

The Westin St. John Resort Villas Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 206 out of 419 reviews
Rating 8 - Good. 122 out of 419 reviews
Rating 6 - Okay. 42 out of 419 reviews
Rating 4 - Poor. 26 out of 419 reviews
Rating 2 - Terrible. 23 out of 419 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tamas J

Liked: Cleanliness, staff & service, property conditions & facilities
Beech and restaurants Huge hill to get to condo, was supposed to have a different condo but this was an 'Upgrade'
Stayed 7 nights in Jan 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, east to get around with the golf carts. Wish the second restaurant was open all week. helpful staff.
Stayed 4 nights in Feb 2025

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Stacey

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful island
Stayed 4 nights in Jan 2025

10/10 Excellent

Todd

Stayed 1 night in Feb 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of the newly remodeled units which were very nice! The other units that haven’t been completed yet are very worn.
Stayed 2 nights in Jan 2025

2/10 Terrible

Cassidy

Disliked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2025

10/10 Excellent

khalilah

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for my birthday it was great hospitality the rooms was clean and all the staff was nice and helpful 10/10 would recommend!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Chris, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family friendly resort.
Stayed 5 nights in Dec 2024

8/10 Good

Alison, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Served our needs well. Check in was slow and disorganized but staff were quick to recognize the problems and make it right.
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Stayed 5 nights in Nov 2024

10/10 Excellent

russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet very friendly staff very clean. Hopefully we will get to come back. It’s like a dream
Stayed 2 nights in Dec 2024

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Westin St John for our first leg of our honeymoon. The resort was beautiful, the rooms, property and staff were great! Location is perfect, they offer taxi service into Cruz Bay where there are tons of shops, bars, and places to eat. Very easy, safe and convenient!
Stayed 4 nights in Nov 2024

10/10 Excellent

Angela K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tooooooo expensive with everyone needing tips to touch a bag n ding me $5 —— so over the top
Stayed 5 nights in Nov 2024

6/10 Okay

Verified traveller

Great view but could be better!

We stayed here 3 years ago…just seemed better then. This time…people were nice but property (room) needs to be freshened up. Tile floor had chips in it, doorways into bathrooms were chipped and the door into the laundry closet came off the hinges when we opened it. Dark cabinets/dark fabrics. When we called Skorkels to order dinner…the guy at the bar (in the middle of my order) told me he was too busy, he had to deliver drinks to a table and I should call back. Really? At a Westin? Property really needs to be freshened up! Plus…I eat gluten free and would be nice to have some options at Mango’s Deli for breakfast. All breakfast sandwiches and pastries were not. GF pizza crust not available either.
Stayed 2 nights in Nov 2024

6/10 Okay

Curtis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This resort is not the relaxing mecca it is portrayed to be. First off we were placed in a handicap accessible room with an odd floor plan. With a very few exceptions, the hospitality staff seem to be listless and bored to be there. There is one large pool and it is full of 8-12 year olds throwing balls across it bothering and intruding upon the relaxtion of adults. Nothing is included in the room price, but the room. Even social events at the pool area where by fee. It's like flying Spirit Airlines. The only restaurant that served breakfast was closed half the week. This only left a mini starbucks for breakfast. A meal at the outdoor restaurant came with a can of bug spray. Biting bugs were everywhere. The shuttle service within the resort was sketchy at best, Do your research before spending $600 a night to relax here. The bright spot is that the grounds were beautifully maintained. We won't return to this resort or any other Marriott owned resort.
Stayed 6 nights in Nov 2024

8/10 Good

Melanie Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

nancy

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The following was expressed in a e-mail to the General Manager. We have not had a reply. This was our first visit to the Virgin Islands and during our stay in St John we selected Westin based on its reputation. While the staff was courteous, friendly, and helpful, we experienced a significant level of miscommunication and a stay in what was described as an “out of service“ room. We were given the keys to the wrong room, sent to the wrong concierge, and missed a welcome packet. The room had a shower that was a pipe with no faucet, a toilet that constantly ran and a phone that didn’t work. We were offered a different room after I complained but we had unpacked and were taking a nap. The next day, the toilet was fixed then the handle broke. The shower was a major repair so was not done (there was a second shower and toilet). Staff did not communicate with one another so we were bothered 5 separate times about them coming to fix the darn toilet. We should have never been placed in that room. The staff should have communicated better and have more professional protocols.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love The Westin St John. Always safe and clean and beautiful!
Stayed 1 night in Oct 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice and it was very safe. Mango Deli on the property is outrageously expensive.
Stayed 5 nights in Oct 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, wonderful views. Having a car was helpful, although golf cart transport was easy, it is a huge property.
Stayed 5 nights in Oct 2024

10/10 Excellent

Bradley, Cody

Liked: Cleanliness, staff & service, property conditions & facilities
St. John is a special kind of island. Beautiful beaches, brutal history. Worth the extra effort to visit