2/10 Terrible
Lois
Travelled with group
22 Sept 2025
Disliked: Staff & service
Despite how expensive the room was for two nights, they only provide cleaning service every other day ; when I called down to ask about extra towels and coffee they said well if you want them come down and get them we don’t deliver. I felt like I was at a hostel and a kid. I went downstairs to retrieve the clean towels and coffee, and the towels weren’t folded just kind of wrapped around each other and trying to carry it upstairs by myself four towels, and four coffees plus cups was most inconvenient and I looked like I was doing the maid service. I don’t understand when you charge that much money for a hotel room why you can’t provide some level of service. You pay an exorbitant amount for a hotel room plus you must pay for parking as well. When we checked in we had to go to five rooms before they could let us in because they were changing the key locks; the management weren’t at all helpful. It’s like it was an imposition because the keys wouldn’t work on our room.
Lois
Stayed 2 nights in Sep 2025