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Hyatt Regency St. Louis at The Arch

4.0 star property
Hotel with 3 restaurants, 8-minute walk to Busch Stadium

Photo gallery for Hyatt Regency St. Louis at The Arch

Lobby
Premium bedding, in-room safe, desk, laptop workspace
Meeting facility
Premium bedding, in-room safe, desk, laptop workspace
3 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$172
includes taxes & fees
30 Dec - 31 Dec

Explore the area

View map
315 Chestnut St, St. Louis, MO, 63102
  • Place, Gateway Arch
    ‪5 min walk‬
  • Place, Busch Stadium
    ‪6 min walk‬
  • Place, Dome at America’s Center
    ‪10 min walk‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(234 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.2 out of 10
Very good
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(264 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

8.4 out of 10
Very good
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 67 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (ARCH)

Deluxe Room, 1 King Bed (ARCH)

Deluxe Room, 1 King Bed (ARCH)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (ARCH)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (ARCH)

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed (ARCH)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (ARCH)

9.6 out of 10
Exceptional
(58 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (SHOWER)

Room, 2 Double Beds, Accessible (SHOWER) | Bathroom

Room, 2 Double Beds, Accessible (SHOWER)

7.8 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Eco-friendly toiletries, hair dryer, towels

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Bathtub

Eco-friendly toiletries, hair dryer, towels

Room, 1 Queen Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds

Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(57 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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Magnolia Hotel St. Louis, a Tribute Portfolio Hotel

Downtown St. Louis
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,154 reviews
The price is NZ$179
includes taxes & fees
20 Dec - 21 Dec
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About the area

St. Louis

Hyatt Regency St. Louis at The Arch puts you in the heart of St. Louis, within just a 10-minute stroll of popular attractions like Busch Stadium and Gateway Arch. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a gym. .The restaurant, RED Kitchen & Bar, is open for breakfast and brunch. Brewhouse Sports Bar is the hotel's own pub, serving drinks along with lunch and dinner. 83000 square feet (7711 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon. There's also the convenience of valet parking. .Within a 15-minute walk of this 4-property class Downtown St. Louis hotel, attractions include Mississippi River and Dome at America’s Center.

What's nearby

  • Gateway Arch - 5 min walk - 0.4 km
  • Busch Stadium - 6 min walk - 0.6 km
  • Horseshoe St. Louis Casino - 9 min walk - 0.8 km
  • Dome at America’s Center - 10 min walk - 0.8 km
  • America's Center Convention Complex - 10 min walk - 0.8 km

Getting around

  • St. Louis Gateway Station - 7 min drive
  • 8th and Pine Station - 7 min walk
  • Lambert-St. Louis International Airport (STL) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Ruth's Chris Steak House - St. Louis Downtown - ‬1 min walk
  • ‪Three Sixty Rooftop Bar - ‬4 min walk
  • ‪Brewhouse Historical Sports Bar - ‬2 min walk

About this property

Hyatt Regency St. Louis at The Arch

Hotel with 3 restaurants, 8-minute walk to Busch Stadium
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 83000 square feet (7711 square metres) and includes conference space. A health club, a rooftop terrace, and a vending machine are also featured at the business-friendly Hyatt Regency St. Louis at The Arch. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star St. Louis hotel is smoke free.

  • 910 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 83000 sq ft of conference space
  • 7711 sq. m of conference space
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hyatt Regency St. Louis at The Arch offers 910 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. 50-inch flat-screen televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This St. Louis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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Bar (on property)
Magnolia Hotel St. Louis, a Tribute Portfolio Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,154 reviews
The price is NZ$179
includes taxes & fees
20 Dec - 21 Dec
Magnolia Hotel St. Louis, a Tribute Portfolio Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 40 per night; includes in/out privileges)
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 15 to 28 for adults and USD 10 to 20 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brewhouse Sports Bar
  • RED Kitchen & Bar
  • Ruth's Chris Steakhouse
  • Starbucks®

Things to do

  • Health club

Family friendly

  • In-room cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 83,000 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book a breakfast included rate plan receive breakfast for 2 adults per day. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 28.00 for adults and USD 10 to 20 for children
  • Self-parking fee: USD 40 per night (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Arch St. Louis
Hyatt Regency Arch
Hyatt Regency Arch Hotel
Hyatt Regency Arch Hotel St. Louis
Hyatt Regency St. Louis
Hyatt Regency St. Louis Arch
Hyatt St. Louis
Hyatt St. Louis Arch
St. Louis Hyatt
St. Louis Hyatt Arch
Hyatt Regency St. Louis Arch Hotel
Hyatt Regency St. Louis at The Arch Hotel
Hyatt Regency St. Louis at The Arch St. Louis
Hyatt Regency St. Louis at The Arch Hotel St. Louis

Frequently asked questions

What is the cancellation policy at Hyatt Regency St. Louis at The Arch?

Hyatt Regency St. Louis at The Arch offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency St. Louis at The Arch?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency St. Louis at The Arch on 30 Dec 2025 start from NZ$171.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency St. Louis at The Arch?

Yep, Hyatt Regency St. Louis at The Arch has a self car park with in/out privileges for USD 40 per night. A self car park is also available, for a fee. Onsite parking is limited.

What luxury perks are available at Hyatt Regency St. Louis at The Arch?

Hyatt Regency St. Louis at The Arch features a health club, 3 restaurants and 2 bars.

What makes Hyatt Regency St. Louis at The Arch a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Regency St. Louis at The Arch.

Does Hyatt Regency St. Louis at The Arch serve breakfast?

Yep, full brekkie is offered weekdays from 6:00 AM to 11:00 AM and on weekends between 6:00 AM and noon.

Is there a free airport shuttle available at Hyatt Regency St. Louis at The Arch?

No, Hyatt Regency St. Louis at The Arch does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Regency St. Louis at The Arch?

Yep, you can grab a meal at Hyatt Regency St. Louis at The Arch's onsite restaurant that serves breakfast and brunch.

What time are check-in & check-out at Hyatt Regency St. Louis at The Arch?

Check-in begins at 4 PM. Check-out time is 11 AM.

Reviews

Hyatt Regency St. Louis at The Arch Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 2368 out of 4017 reviews
Rating 8 - Good. 765 out of 4017 reviews
Rating 6 - Okay. 432 out of 4017 reviews
Rating 4 - Poor. 216 out of 4017 reviews
Rating 2 - Terrible. 236 out of 4017 reviews

Reviews

6/10 Okay

Jonathan

Business traveller
Liked: Amenities
Hotel areas are nice, but the rooms facing the highway are incredibly loud all night. All drains in the bathroom were clogged and room smelled of mildew .
Stayed 1 night in Sep 2025

10/10 Excellent

Maria Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
We will come back. The room we had is the best for full view of the arch.
Stayed 1 night in Sep 2025

10/10 Excellent

Rick

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, clean and large hotel very near the Arch. As close as you can get to the Arch, actually. Lots of dining and drinking options within the hotel but limited on options for those outside of the hotel and nearby. But everything else is a quick uber away.
Stayed 3 nights in Sep 2025

6/10 Okay

Charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Allen

Travelled with group
Stayed 1 night in Sep 2025

2/10 Terrible

Debbie

Disliked: Staff & service, property conditions & facilities
There was no running water and staff failed to accommodate or provide updates.
Stayed 1 night in Sep 2025

10/10 Excellent

Rosearikea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Raqueisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and in a great location to everything.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Kela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

MARTIN, St. Catharines

It is a clean and safe urban area
Stayed 1 night in Sep 2025

10/10 Excellent

Shira

Stayed 1 night in Sep 2025

10/10 Excellent

Jamale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

David Ian, Chicago

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Nice neighborhood, but the staff are terrible. Bad attitudes and worse service. The bed was uncomfortable, the bathroom was dirty and we were missing toilet paper! Honestly, I’ve stayed at a lot of Hyatt hotels, this was not up to snuff.
Stayed 1 night in Sep 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Tk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel. Everything was good except for the beds were really small and we had to pay $40 a night for self parking which I think is a little bit much and I wasn’t even able to park there one of the nights because it was full….
Stayed 2 nights in Sep 2025

10/10 Excellent

An

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Carlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Kristin

Stayed 2 nights in Sep 2025

6/10 Okay

Yolanda

Liked: Staff & service, amenities
Really enjoyed the convenience of being able to walk to our destinations from the hotel. The staff was nice and we enjoyed the dining options. The room was a different experience. We paid for a “upgraded” room and it was not worth the money. The phone was filthy. We noticed sitting liquid on the mouthpiece of the phone when we tried to call front desk, we used our cell phones from that point on. There were stains on the headboard, the water pressure was nearly nonexistent. Showering was not enjoyable. We explained all of this upon checking out and provided pictures. We were told they would remove the upgrade charges from our bill, which we agreed to. When we got home to check the itemized bill, the upgraded charges were not removed. We were livid. The hotel staff did not honor their word, and we couldn’t very well go back to the front desk since we came from out of town. We will not be staying here for future events.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025