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The Arch Convention Hotel

3.5 star property
Hotel with an indoor pool, a quick walk to America's Center Convention Complex

Photo gallery for The Arch Convention Hotel

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe
1 bedroom, hypo-allergenic bedding, down duvets, in-room safe
Lobby sitting area
Indoor pool, open 10:00 AM to 10:00 PM, free pool cabanas, pool loungers
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Gym
  • Laundry
The current price is NZ$227
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
811 N 9th Street, St. Louis, MO, 63101
  • Dome at America’s Center
    ‪9 min walk‬
  • Busch Stadium
    ‪14 min walk‬
  • Gateway Arch
    ‪16 min walk‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪20 min drive‬

Room options

View all photos for Classic Room (King Hearing Mobility Access)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Classic Room (King Hearing Mobility Access)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Roll in Shower Access)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Classic Room (One Queen Roll in Shower Access)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 24 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Single Room (King Bed Room)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Basic Single Room (King Bed Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Hearing Accessible)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Classic Room (One Queen Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (Executive King Room)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Basic Room (Executive King Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 20 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room (Two Queen Hearing Mobility Access)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Classic Room (Two Queen Hearing Mobility Access)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room (Executive King Mobility Access)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Classic Room (Executive King Mobility Access)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Hearing Mobility Bathtub)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Classic Room (One Queen Hearing Mobility Bathtub)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room (Two Queen Bed Room)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Basic Double Room (Two Queen Bed Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

St. Louis

The Arch Convention Hotel places you in the centre of St. Louis, within just a 15-minute stroll of America's Center Convention Complex and Dome at America’s Center. Highlights at this hotel include an indoor swimming pool, a 24-hour gym and a conference centre. .Enjoy the gym, free pool cabanas and pool loungers. 10000 square feet (929 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also the convenience of self parking. .Sights within a 20-minute walk of this 3.5-property class Downtown St. Louis hotel include City Museum and Old Courthouse.

What's nearby

  • America's Center Convention Complex - 6 min walk - 0.6 km
  • City Museum - 8 min walk - 0.7 km
  • Dome at America’s Center - 9 min walk - 0.8 km
  • Busch Stadium - 14 min walk - 1.2 km
  • Gateway Arch - 16 min walk - 1.4 km

Getting around

  • St. Louis Gateway Station - 5 min drive
  • Convention Center Station - 8 min walk
  • Lambert-St. Louis International Airport (STL) - 21 min drive

Restaurants

  • ‪Renaissance Concierge Lounge - ‬4 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪The Over/Under Bar & Grill - ‬4 min walk
  • ‪Flamingo Bowl - ‬5 min walk
  • ‪Rooster - ‬4 min walk

About this property

The Arch Convention Hotel

Hotel with an indoor pool, a quick walk to America's Center Convention Complex
The Arch Convention Hotel offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Arch Convention Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star St. Louis hotel is smoke free.

  • 293 guestrooms or units
  • 5 levels
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1986
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
The Arch Convention Hotel offers 293 accommodations with a safe and free newspapers. Beds feature down duvets. 50-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a bath, complimentary toiletries and hairdryers.

This St. Louis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Lobby

Hyatt Regency St. Louis at The Arch

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 3,978 reviews
The price is NZ$247
includes taxes & fees
2 Oct - 3 Oct
Hyatt Regency St. Louis at The Arch

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 40 per day)
  • Street parking available
  • Uncovered parking on site (USD 40 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 14 December 2024 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Parking area

Alternative facilities will be available off-site during the renovation.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 40 per day
  • Nearby parking fee: USD 40 per day (410 ft away)
  • Late check-out fee: USD 35.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ramada Plaza Hotel St. Louis Downtown/At Convention Center
Ramada Plaza St. Louis Downtown/At Convention Center
Holiday Inn St. Louis Downtown Conv Ctr Hotel
Holiday Inn Conv Ctr Hotel
Holiday Inn St. Louis Downtown Conv Ctr
Holiday Inn Conv Ctr

Frequently asked questions

What is the cancellation policy at The Arch Convention Hotel?

The Arch Convention Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Arch Convention Hotel?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at The Arch Convention Hotel on 21 Sept 2025 start from NZ$227.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Arch Convention Hotel?

Yep, The Arch Convention Hotel has an uncovered self car park for USD 40 per day. Onsite parking is limited.

Does The Arch Convention Hotel have a pool?

The Arch Convention Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 10:00 AM to 10:00 PM.

Is there a free airport shuttle available at The Arch Convention Hotel?

No, The Arch Convention Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Arch Convention Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at The Arch Convention Hotel?

No, only service animals are allowed.

Reviews

The Arch Convention Hotel Reviews

6.6

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 276 out of 1012 reviews
Rating 8 - Good. 219 out of 1012 reviews
Rating 6 - Okay. 187 out of 1012 reviews
Rating 4 - Poor. 141 out of 1012 reviews
Rating 2 - Terrible. 189 out of 1012 reviews

Reviews

2/10 Terrible

Ethan

Travelled with partner
Disliked: Cleanliness, staff & service
Our room had a dried blood stain & no AC. We stood in line from 12am - 12:30 am waiting to talk to the person at the desk to switch rooms. That was when we decided to leave and make the two hour trip home. Our stay was unpleasant.
Stayed 1 night in Jun 2025

2/10 Terrible

Kristian

Disliked: Cleanliness, staff & service, property conditions & facilities
Put us in a room that wasn’t even cleaned from previous people or was occupied already.
Stayed 2 nights in Jun 2025

8/10 Good

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel property.
Stayed 1 night in Jun 2025

10/10 Excellent

Takia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 1 night in Jun 2025

8/10 Good

James g

Liked: Staff & service
Greetings it was blessed I thank God
Stayed 1 night in Jun 2025

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was within walking distance to the The Dome where we were attending an event. The bed was pretty uncomfortable and the room had a view of the indoor pool, kinda wierd.
Stayed 1 night in Jun 2025

2/10 Terrible

Natalie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

Christopher

Stayed 2 nights in Jun 2025

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our air didn’t work in our room. Took them over an hour to even come look at it and move us to another room. There was groups of kids that were running throughout the hotel all night. There was also bloody toilet paper in the hall.
Stayed 1 night in Jun 2025

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I actually booked the room to spend some time with my grand kids. Swimming was our mission and it was accomplished. A ball was had by all my guests.
Stayed 1 night in Jun 2025

2/10 Terrible

Kelly

Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Business traveller, Travelled with family
Liked: Staff & service, room comfort
It wasn't bad. But at the same time, it kinda sucked. This wasn't more the hotels fault, but the walls are pretty thin. We had some idiots next to us who didn't respect others and proceeded to be loud past midnight. Also, breakfast was kinda confusing. I wasn't sure if they offered it or not based on how small the area was. Also Parking... They didn't have ANY parking available. Had to pay for my parking elsewhere. Really sucked.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Got there at 11:30pm for them to tell me they cancelled my booking bc they been booked for 3 weeks and it was never cancelled on my end and every other hotel was completely booked
Stayed 2 nights in Jun 2025

2/10 Terrible

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well for starters, check in time is anytime after 4pm so when I went to check in at midnight to get the response of, “Can you give us 10-15 minutes to clean,” I’m of course going to be upset. Our room should’ve been ready. Then we had originally booked a double queen room for them to move us into a 1 king bed, not too big a deal, just annoying. Then once in our room, the fire alarm kept beeping every thirty seconds and instead of fixing the issue, they moved us to another room again. We slept, then in the morning, our shower was broken so we grabbed our things and went back to the first room to get ready for the day. None of the bathrooms even matched when it came to providing product either. All around terrible experience and I will not be staying there ever again.
Stayed 1 night in Jun 2025

4/10 Poor

GISELLE

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Meagan

Travelled with family
Liked: Staff & service

Needs wors

We booked before the hotel charged names and owners. We arrived after a 10 hour road trip only to find out that our room was still not clean. We were finally put in a room at 10:30p.m. The desk attendant did everything she could to help us. It was out of her control. Air conditioner didn’t work the first night, so we switched to a different room the next night.
Stayed 2 nights in Jun 2025

2/10 Terrible

Kelsey

Travelled with group
Disliked: Staff & service
Booked our room 3 weeks in advance and they sold our room to someone else without telling us until we checked in. We were in town for a concert so all other hotels were completely sold out. I would never return to this hotel or recommend it to anyone. Terrible customer service with no remorse for the situation.
Stayed 1 night in Jun 2025

2/10 Terrible

Brett

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We could not check into the property at check in time. No rooms were clean. We went to the baseball game and came back, 1.5 hr wait time in line to get the keys to our room. Did not get checked in until almost 2am. After driving 6 hours, and attending a baseball game with a 10 month old, you can imagine how frustrating it was to not be able to access a room. The staff that was there, which wasn't very many, were nice. Not one thing got cleaned the entire time we were there. Every hall trash, lobby trash, trash outside rooms were there all weekend. The same disgusting pizza box outside the room close to us was there all weekend. Dirty linens were outside all the rooms being cleaned for two days. It was an absolute crap show for this hotel. They advertise free parking. Well, we had to pay for parking at a public lot. 14 dollars for one night and 42 dollars the next night. Employee cars parked in the front entrance blocking up the entire area, Couldn't load or unload vehicles. It was disappointing at best. They turned so many people away for being over booked and the amount of people just sitting in the lobby waiting on a room with their luggage was crazy. Bad management.
Stayed 2 nights in Jun 2025

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was so friendly and nice. It is clear they don’t have enough people to take care of the property. Pool area was dirty and water was cloudy. Trash cans outside were over flowing. Had to go back multiple times and get new keys because they won’t work. Took hours to get towels and pillows for our room. The room temperature was over 75 degrees and the thermostat wouldn’t work.
Stayed 2 nights in Jun 2025

8/10 Good

angela

Stayed 1 night in Jun 2025

2/10 Terrible

Cortney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was an absolute disaster. It used to be owned by Holiday Inn but recently changed ownership. We traveled from 5hrs away with a high school baseball team. The hotel canceled the 18 rooms that had been reserved for the high school boys! Even though the coach called 3 days earlier and confirmed. They did absolutely nothing to resolve this and said it wasn’t their problem. While dealing with this, multiple other people staying came to the front desk saying their rooms were either dirty, keys wouldn’t work, or their AC isn’t working and room is 85+ degrees. Our room AC didn’t work. The ceiling above the shower was cracked with obvious water damage. The mini fridge didn’t work. The walls are paper thin so you can hear everything from the other rooms. I called 4 times asking for extra pillows and were told they would bring some up but nobody ever came. The pool was out of service. The driveway of the hotel has horrible potholes. One of the housekeepers told us since the new management took over it’s been terrible there. I highly recommend staying absolutely anywhere else other than this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2025

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the check-in took so long and very inconvenient that many rooms got cancelled. About a 2 hour wait. My brothers wait was about 4 hrs that he had to call twice to get an update on his room. My bedding was dirty and not well cleaned. This is last time I will stay here. Not to mentioned there was not even any kind of discount offered or any courtesy for all the inconvenience.
Stayed 2 nights in Jun 2025

4/10 Poor

Jessie

Travelled with family
Liked: Cleanliness, room comfort
The booking system is a total mess. The hotel was overbooked and one of our two rooms was unavailable. Staff promised it would be ready the next day, and instead it was cancelled completely. Every time we were in the lobby, there was a long line of angry people at the front desk—We heard one group say they’d walked into the room they were given and it was filthy. Another said they’d walked into a room with people asleep in the beds. We tried out the pool to make the best of the amenities, and it was so chlorinated you couldn’t see anything under your waist, and our eyes all burned from the smell. They’re really going through it here. Don’t stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jessica, Pacoima

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This was the worst experience! We booked this hotel with the convenience of how close it was to the stadium. We arrived at 5pm and our room was not ready. There were other people in the lobby who had been waiting for over 2 hrs for a room. Ended getting ready for the ballgame in the lobby and headed to the game. We arrive back to the hotel around 1am & the room was still not ready. Finally got a room at 2am and when we got to our room we did not have AC, we had to go buy our own fan. No matter at what time we left the room, there was always trash and dirty linen in the hallways. Overall the worst experience. Never coming back here.
Stayed 2 nights in Jun 2025