4/10 Poor
Helen
28 Sept 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Made 3 separate requests (the first was 8 days prior via phone and email, followed by another request for online check in)for an accessible room due to recent knee replacement surgery. We were given the very last room at the end of the hall on the 3rd floor.
The check in desk lady was very nice, but said every room was booked.
After a hike up 3 flights of stairs and a long walk down the hall, the room smelled dank and like it hadn't been aired out in weeks. The window dosent open - turned on the air conditioning unit which was loud and smelled like burning hair.
The bathroom had been wiped down except the "brown splashes?" On the walls were apparent.
Threadbare towels and a ripped sheet were the finishing touches.
The "breakfast" was burnt coffee, wonder bread bagels and sugary yogurt and cereal.
Was not expecting much and that's what we got- actually got less than expected.
Avoid! Never ever again.
Helen
Stayed 1 night in Sep 2025