Sternenfels accommodation from NZ$102

! HORRIFYING TREATMENT OF DISABLED CUSTOMER ! On 13/04/26 we were delayed travelling in Europe and had to make an unexpected layover in Stuttgart Germany. As we don't speak German I was too anxious to walk into a hotel & book a room, so we used Hotel.Com to avoid communication issues. What a relief to see a friendly familiar face on the hotel listings, Premier Inn, a UK company, used multiple times before. I can't explain how happy i was. BUT that is where the happiness ENDED!! The stay? We arrived at the front desk, but never got to sleep in the hotel! This was due to a booking error on the third party App and we immediately contacted them due to our lack of confidence discussing with the hotel staff. Hotel.Com were lovely, offered to call the hotel direct to explain and "advocate on our behalf". The app had defaulted the date to 20th April and we hadn't spotted the error but luckily the hotel wasn't fully booked!! Premier Inn staff at Stuttgart however (with over one weeks notice) were COMPLETELY UNWILLING to either amend the booking for that night OR permit a refund so we could book elsewhere!! They instead preferred to leave TWO people (including a disabled person) to sleep in a STRANGE COUNTRY, WHERE THEY DON'T SPEAK THE LANGUAGE, IN THEIR PACKED CAR....OVERNIGHT!!! Tried to contact whitbread Head Office several times who won't discuss it because it was booked through Hotel.Com App!! UTTERLY DISGUSTED!! Whitbread - Keep the money it's the last you'll see of ours!

The hotel is conveniently located next to the rail station The staff were really friendly and helpful The hotel has a great vibe Food and drink availablenin a good atmosphere

Food was delicious but the wait staff at evening meal completely ignored us during course of meal until we stood up and flagged down a waiter. Wanted to leave a zero tip but wife convinced me to at least leave a 10% tip.