2/10 Terrible
Theresa
Travelled with family
15 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The king size room we booked online was not available. Property is in the process of being renovated as it is under new ownership. Person checking us in said “there was no king size bed available. Well there was one room but the door didn’t lock, we could have that if we didn’t mind.”
Then get to the room and it was just not good. Dirty, and so far away from the front desk. And the hotel wasn’t the at full. This morning we went to take a shower and there was no hot water. AT ALL. Not like warm nothing just cold. The room seemed to have a door with an adjoining room. The door was made of some flimsy board and had a chair pushed in front of it. ?? Noisy people in halls. When we checked out this morning the young man at the front desk was pleasant and took care of us just fine. When we mentioned our experience he said we never should have been put in that part of the hotel. It is in bad repair and is and currently being used by the workers that are hired to renovate the building. We would have left right away but since we booked on line we knew we couldn’t get a refund. We knew it was under new ownership and was ok with some repair work going on and it was our choice to not do a chain hotel. Wanted to give the new up and coming owner the business. Disappointing. You should consider removing this option from your listing until they can get the place under control. Terrible experience except for the nice young man who checked us out this morning.
Theresa
Stayed 1 night in Jun 2025
