Stratton accommodation from NZ$138

I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund.

We have been coming here for almost twenty years. The property could use a little tlc, but it also has a lot of charm. Pablo at the front desk was the best attendant we have ever had. He really made the experience better. Our AC was not working but within minutes an engineer came up and was able to fix it no problem. Room was very clean with lots of towels. Only downside was that the hot tub was broken for most of our stay. We LOVE the hot tub so that was a major bummer for us. But we will be back. I thought it was a great value.

Great location to the slopes. The host is very accomadating.