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Aparthotel

Cascadas Family Resort

4.0 star property

Photo gallery for Cascadas Family Resort

10 outdoor pools, pool umbrellas, pool loungers
Creator video - submitted by Worth Travel
Buffet
Garden
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
149 Chaika St., Sunny Beach, Bourgas, 8240
  • Place, Action Aquapark
    ‪5 min walk‬
  • Place, Sunny Beach
    ‪10 min walk‬
  • Place, Platinum Casino
    ‪12 min walk‬
  • Airport, Bourgas (BOJ)
    ‪29 min drive‬

Room options

View all photos for Standard Studio

Standard Studio

Standard Studio

  • Park view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms

  • 88 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Large Standard Studio

Large Standard Studio | Living area

Large Standard Studio

  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | Living area

Deluxe Apartment, 2 Bedrooms

  • Park view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Nessebar

A family-friendly stay in Nessebar awaits you at Cascadas Family Resort. Within just a 15-minute stroll, you'll find popular places like Action Aquapark and Sunny Beach. Highlights at this aparthotel include 2 restaurants, 10 outdoor swimming pools and a full-service spa. .You can enjoy a flat-screen TV with digital channels, and each apartment features a washing machine, free WiFi and a balcony. A kitchenette, a fridge and an espresso maker are also available. Limited housekeeping is available. .A day of pampering can include deep-tissue massages, Thai massages and body scrubs along with aromatherapy and mani/pedis. The buffet restaurant, Lotus, serves Spanish cuisine. Waterfall poolbar is the aparthotel's own cocktail bar. Enjoy the free kids' club, gym, Turkish bath/hammam and sauna. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 8:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 4-property class Chaika aparthotel include Aqua Paradise and Nessebar South Beach.
View more Aparthotels in NessebarOpens in a new window

What's nearby

  • Action Aquapark - 5 min walk - 0.5 km
  • Sunny Beach - 10 min walk - 0.9 km
  • Platinum Casino - 12 min walk - 1.0 km
  • Luna Park - 18 min walk - 1.6 km
  • Casino Hrizantema - 3 min drive - 2.2 km

Getting around

  • Bourgas (BOJ) - 34 min drive

Restaurants

  • ‪Рибарска Среща - Sunny Beach - ‬4 min walk
  • ‪Cactus Jak’s Bar & Grill - ‬7 min walk
  • ‪Villa Bora - ‬10 min walk
  • ‪Zero Bar&Grill - ‬6 min walk
  • ‪Cascadas Restaurant - ‬2 min walk

About this property

Cascadas Family Resort

Cascadas Family Resort offers its guests a full-service spa, 10 outdoor swimming pools, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly Cascadas Family Resort. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Nessebar aparthotel is smoke free.

  • 220 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Cascadas Family Resort offers 220 air-conditioned accommodations with espresso makers and a hairdryer. Rooms open to balconies. Flat-screen televisions come with digital channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a limited basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, sports massages, Thai massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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  • Pool
  • Breakfast included
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Sandy bay hotel

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • 10 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Car recommended
  • Parking on site (EUR 10 per day)
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Free children's club
  • Playground
  • Supervised activities for children (surcharge)

Restaurants on site

  • Cascadas Italian
  • Chocolate
  • Lotus
  • Waterfall poolbar

Kitchenette

  • Electric kettle
  • Espresso maker
  • Refrigerator

Dining

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: EUR 5 per day

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Concerts/live shows
  • Flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washing machine

Work spaces

  • Business centre
  • Laptop workspace
  • Meeting rooms

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Hair salon
  • Iron/ironing board
  • Limited housekeeping
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Health club
  • Supervised activities for children
  • Table tennis
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 220 units
  • Connecting units available
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 5 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.38 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.50 for children
  • Airport shuttle fee: EUR 34 per vehicle (one-way)
  • Self-parking fee: EUR 10 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cascadas Apartments Sunny Beach
Cascadas Sunny Beach
Cascadas Apartments Sunny Beach Burgas Province Bulgaria
Cascadas Family Resort Sunny Beach
Cascadas Family Sunny Beach
Cascadas Family
Cascadas Apartments
Cascadas Family Sunny Beach
Cascadas Family Resort Aparthotel
Cascadas Family Resort Sunny Beach
Cascadas Family Resort Aparthotel Sunny Beach

Frequently asked questions

What is the cancellation policy at Cascadas Family Resort?

Cascadas Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cascadas Family Resort?

Yep, Cascadas Family Resort has a self car park for EUR 10 per day. A self car park is also available, for a fee.

Are there any beaches close to Cascadas Family Resort?

Yep, Cascadas Family Resort is a short 11-minute walk from Sunny Beach.

Is there a spa on site at Cascadas Family Resort?

Yep, there is an onsite spa at Cascadas Family Resort. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Cascadas Family Resort have a pool?

Cascadas Family Resort has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Cascadas Family Resort have a waterslide?

No, there is no waterslide at Cascadas Family Resort, but Action Aquapark is a short 5-minute walk away.

What luxury perks are available at Cascadas Family Resort?

Cascadas Family Resort features 10 outdoor pools, a full-service spa and a health club.

What makes Cascadas Family Resort a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Cascadas Family Resort.

Is Cascadas Family Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Cascadas Family Resort is a hit with families.

Does Cascadas Family Resort serve breakfast?

Yeah, buffet breakfast is served daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Cascadas Family Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Cascadas Family Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cascadas Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cascadas Family Resort?

No, pets are not allowed.

Cascadas Family Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 47 reviews
Rating 8 - Good. 19 out of 47 reviews
Rating 6 - Okay. 3 out of 47 reviews
Rating 4 - Poor. 4 out of 47 reviews
Rating 2 - Terrible. 3 out of 47 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Alan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would definitely stay again
Stayed 7 nights in Jun 2023
Verified

8/10 Good

Elena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice complex. A lot of beautiful swiming pools. Nice landscaping. Not far away from Black Sea. Only our one bedroom apartment had 1 mirror in the bathroom. Light in the bathroom was very bad, not bright enough. Overall was good. Will recommend it to friends and family.
Stayed 7 nights in Sep 2024
Verified

4/10 Poor

saima

Disliked: Cleanliness
Really poor cleanliness - in 14 night my room or bathroom was no swept or cleaned once. Quick change of towels twice only in 2 weeks, 2 bed linen changes (2nd one after me calling continuously for 2 days). The poor service makes this at best a 2-3 star resort. Far from beach and the walk home after dark feels sketchy and unsafe.
Stayed 14 nights in Aug 2024
Verified

10/10 Excellent

Monica

Liked: Cleanliness, room comfort, communication
Kjempe fint resort. Mange bassenger og aktiviteter. Kunne vært litt flinkere til å rengjøre vegger og terrasser, men seng, håndklær osv er fint.
Stayed 7 nights in Jul 2025
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, communication

Lägenhetshotell för barnfamiljer

Positivt: superbra AC, stort hotellområde med allt man önskar såsom restaurang, fint poolområde med olika typer av pooler för barn & vuxna. Mycket bra wifi på rummet. Helt okej kök med kyl & frys så man kan laga egen mat. Promenad till stranden ca 10 min med litet centrum. Förbättring: städning var obefintlig på rummen utan att man behövde säga till. Mycket dålig sängkomfort. Frukosten är inte värd att betala för då det är väldigt dåliga alternativ och smaklöst. Överlag dålig attityd från personal på restaurangerna.
Stayed 10 nights in Jul 2025
Verified

8/10 Good

Bent

Liked: Cleanliness, room comfort, communication

Familie ferie i Sunny Beach

Et kæmpe lukket område med lejligheder, restauranter, supermarkeder, pools parker m.m., alt sammen i et indhegnet område, som kun kan tilgås med de udleverede adgangs nøgler. Rent og flot, og fantastisk for en familie ferie.
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Verified traveller

Liked: Communication
Disliked: Cleanliness

Startet forferdelig, men endte veldig bra.

Veldig fine uteområder og godt tilpasset barnefamilier. Vi fikk et lite egnet og svært dårlig leilighet først, helt annet enn vi trodde vi bestilte. Ting var ikke i stand og ikke engang oppvask var tatt. Balkong var grodd igjen av grantrær og ingen mulighet å bruke. Fikk da oppgradert til en større og mye finere leilighet uten ekstra kostnad. Etter dette var oppholdet veldig bra, så pass på hva slags rom/leilighet man får.
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Solfrid

Liked: Room comfort, communication

Family resort

Hadde et kjempeflott opphold. Leide en fin studioleilighet med egen vaskemaskin på badet som var veldig grei å ta i bruk. Eneste negative var at selv om det var i slutten av mai var det mye som ikke var åpnet både på resorten og rundt omkring i sunny Beach.
Stayed 8 nights in May 2024
Verified

8/10 Good

Alison

Liked: Room comfort
Disliked: Communication

Huge well maintained complex

Lovely big complex which was very well maintained The family apartment was nice and modern it wasn’t fantastically clean but ok There was no entertainment at all but we stayed from 5th /16th maybe it’s not in season but thought it would be Restaurant was nice but miserable waitress Security man also miserable Cleaners were pleasant and reception too Thought on checking in someone should take you to the block your in as it’s so big and confusing. But they just give you a map
Stayed 11 nights in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities, communication
The property absolutely amazing..only down fall was there 9 nights and not once where our bed sheets changed..and had to ask for a cleaner to bring clean towels..
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Alles sehr gut. Freundliches Personal. Unsere Kinder Waren sehr glücklich.
Stayed 3 nights in Aug 2021
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, communication

overcrowded, poor service, poor location

staff does not speak Bulgarian or English. Rooms are not in a great condition. The hotel was also unable to provide us with the room we paid for
Stayed 4 nights in Jul 2021
Verified

8/10 Good

jaoued

Liked: Cleanliness, room comfort, communication

Appart hotel sympathique Bonne découverte +++

Bon sejour bonne découverte appartement bien équipée ++
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Florianne

Liked: Cleanliness, room comfort, communication
Très bel hôtel où nous avons passé de super vacances en famille. Les piscines sont très belles et le bar piscine sympathique. De plus le resto de l hôtel est qualitatif et varié . Nous recommandons vivement ce lieu.
Stayed 10 nights in Jul 2021
Verified

8/10 Good

Tarik

Liked: Cleanliness, room comfort
L’hôtel est superbe mais le personnel pas du tout réactif. Le cascadas reste tout de même un très bon choix pour une famille.
Stayed 5 nights in Aug 2020
Verified

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Après une arrivée un peu laborieuse pour cause d inondation dans la salle de bain et personne pour venir réparer et nettoyer notre séjour fut tout de même très agréable. L hôtel est parfaitement entretenu ainsi que les équipements
Stayed 7 nights in Sep 2019
Verified

10/10 Excellent

Mirit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
היה מושלם נהננו מאוד מקום קסום ומאוד יפה הבריכות והחדרים הכל היה ממש מושלם❤
Stayed 7 nights in Aug 2019
Verified

10/10 Excellent

KERTTU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cascadas

Very beautiful and big resort. Big and clear pools. Very green area. Every morning in the pool was aerobics. The breakfast menu was poor. For children animations and playground area. Large and clean rooms.
Stayed 5 nights in Aug 2019
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect family holiday

Incredibly clean, 7 pools, next to Waterpark and 400m from the beach.
Stayed 7 nights in Aug 2019
Verified

4/10 Poor

shlomo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No services, neglected and dirty rooms.

Don't get close ! be careful ! from outside it looks very nice and maintained but the rooms were neglected and miserable, the simplest beds, the mattresses dirty, we ordered 4 nights, they didn't even changed towels, they said the cleaners were busy and they did not have time, the apartment was dark, they changed 5 lamps 1 day after we ask them. We even ordered a suite for 4, we got one room with a double bed and a sofa with a 50 cm wide balcony, a joke not balcony, we were told to cancel reservation when you can't cancel in the last day. Hotels/Expedia not care from the conditions, the pictures lie. Good breakfast, beautiful pools but no service, D I R T Y, neglect, arguing with us about toilet paper. WI-FI is very weak, disconnect when passing room. Caution, do not order.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familjeresa

Trots att personalen hade svårt att förstå och göra sig förstådda på engelska så försökte de och gjorde verkligen sitt bästa för att göra vistelsen så bra som möjligt för oss gäster. Det finns allt som man kan tänkas behöva på området. Barnen älskade variationen av pooler på området, det fanns ett gym och olika aktivitetspass man kunde gå på. Det tog cirka 10 minuter att gå ner till havet och strandpromenaden.
Stayed 10 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service
The complex is quite nice with a lot of swimming pools and activities. However the staff does not speak english and it is very difficult to communicate with them. The parking lot gate opens automatically based on your plate number but they failed to put my number in the system, even after I went and complained a few times. It only worked in the last 2 days of our stay. Some of the other guests are really rude and can make you feel unwelcomed . The complex is quite far from the beach
Stayed 7 nights in Aug 2018
Verified

2/10 Terrible

Steve

Disliked: Staff & service, property conditions & facilities, room comfort

Don't waste your time and money

Staff couldn't find our booking, fumbled around for ages keeping us waiting for the best part of an hour. Eventually given absolutely shoddy tiny room with only a sofa bed which was incredibly uncomfortable. Refused to replace toilet paper (???) and the breakfast was a single egg omelette each (literally just egg) - so much for "buffet breakfast". Entire site is still under construction and the builders were looking into our room watching us getting changed because there is no way to cover up most of the windows or balcony door window. Quite far away from the main action of sunny beach and the on site "spa" is like some creepy Saw film dungeon with exposed piping etc. I'm usually very forgiving and easy going when it comes to hotels but this place is a complete mess and you're better off elsewhere. Read the TripAdvisor reviews.
Verified

2/10 Terrible

Philip

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Beware: "STUDIO MEANS SOFA BED HERE"

This is a nice resort *ruined* by the uncomfortable room and shoddy service. I was assigned a room with only a sofa bed, despite that fact that this is not indicated on the listing for my booking, or in the "Things you should know section". When I enquired at reception whether I could have a room with a proper bed, I was told "Studio means sofa bed here, and you booked a studio", as well as being given a look of disdain. Actually, I booked a studio with a double or twin bed. The sofa bed was as uncomfortable as their reputation. It was the kind of sofa bed that has a panel that folds out, putting a join between the soft sofa and the harder bed panel exactly where your hips are. As I told them I would, I chose not to extend my stay beyond the two nights I originally booked and here is the promised review.
Verified

4/10 Poor

Wael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baaaaaaassasad room and servics!

So bad I dont recommend at all! The room is about one sofa bed! Like a Rock! And the pillows and blankets are not clean! You cant call the reception! No phone to call them if you need anything you must go on your own to the reception! Bad service and the breakfast is the worst I have ever seen in my life I swear to God nothing worse than their breakfast ever!