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Ascott Waterplace Surabaya

4.5 star property
Luxury suburban aparthotel, walk to Pakuwon Mall

Choose dates to view prices

Photo gallery for Ascott Waterplace Surabaya

Exterior
View from room
In-room safe, desk, laptop workspace, soundproofing
Lobby lounge
Fridge, microwave, stovetop, electric kettle
Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • KitchenKitchenKitchen
  • Breakfast availableBreakfast availableBreakfast available
  • WasherWasherWasher
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Check out the area

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Popular LocationPakuwon Mall4 min walk
  • Popular LocationSurabaya Zoo8 min drive
  • Popular LocationRoyal Plaza Surabaya12 min drive
  • AirportSurabaya (SUB-Juanda)42 min drive

Room options

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom

Penthouse, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 112 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Kitchenette
Fridge
LED TV
  • 113 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 53 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

7.5/10 Good

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Four Points by Sheraton Surabaya, Pakuwon Indah
Pool
Kids pool
Parking included
Free WiFi
4.8 out of 5, Exceptional, (113)
The price is NZ$162
for 1 night
includes taxes & fees
4 Jun - 5 Jun
Four Points by Sheraton Surabaya, Pakuwon Indah

About the area

Surabaya

A luxury stay in Surabaya awaits you at Ascott Waterplace Surabaya. You'll be 0.4 km (0.2 mi) from Pakuwon Mall and 8.1 km (5 mi) from Surabaya Town Square. Highlights at this family-friendly aparthotel include 2 outdoor swimming pools, and in-room kitchenettes and washing machines. .Each apartment is soundproofed and features an LED TV with cable channels, along with free WiFi, a dining area and a sitting area. A kitchenette comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include dressing gowns, slippers and free toiletries. A living room, a DVD player and free bottled water are also available. Housekeeping is available on request. .Enjoy the free kids' club, gym, kids' swimming pool and waterslide. The aparthotel's restaurant is a nice spot to grab a bite. Business amenities include 2 meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Surabaya aparthotel include Surabaya Zoo and Royal Plaza Surabaya.
View more Aparthotels in SurabayaOpens in a new window

What's nearby

  • Pakuwon Mall - 4 min walk
  • Surabaya Zoo - 8 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive
  • Grand City Surabaya - 14 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • Noodle House and Kitchen - 5 min walk
  • Wok Noodle - 4 min walk
  • Ayam Goreng Jakarta Asli - 2 min walk
  • Toby's Estate - 2 min walk
  • Swikee Purwodadi "Gris - 3 min walk

About this property

Entire place

Ascott Waterplace Surabaya

Luxury suburban aparthotel, walk to Pakuwon Mall
Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness centre, and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This Art Deco Surabaya aparthotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 33 levels
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and a safe. This accommodation offers separate sitting areas. LED televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free children's club
  • Playground

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Free tea bags/instant coffee
  • Electric kettle
  • Water dispenser
  • Toaster
  • Cookware/dishes/utensils

Dining

  • Daily continental breakfast available for a fee: IDR 172,840 for adults and IDR 86,420 for children
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Alarm clock
  • Bed sheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Bicycle parking on site
  • Bicycle storage on site
  • Children's pool on site
  • Free children's club on site
  • Gym on site
  • Waterslide on site
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Waterplace Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately IDR 172840 for adults and from IDR 86420 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Heating is not provided
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards and cash. Heating is not provided. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

Property Registration Number 62317393001

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

What is the cancellation policy at Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ascott Waterplace Surabaya?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Ascott Waterplace Surabaya on 4 Jun 2024 start from NZ$159.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ascott Waterplace Surabaya?

Yep, Ascott Waterplace Surabaya has a free self car park. Onsite parking is limited.

Are there any beaches close to Ascott Waterplace Surabaya?

The closest beach to Ascott Waterplace Surabaya is New Kenjeran Beach (14.9 km).

Does Ascott Waterplace Surabaya have a pool?

Ascott Waterplace Surabaya has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Ascott Waterplace Surabaya have a waterslide?

Yep, this property has a waterslide!

Is Ascott Waterplace Surabaya family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Ascott Waterplace Surabaya is a hit with families.

Does Ascott Waterplace Surabaya serve breakfast?

Sure does, continental breakfast is available daily.

Is there a free airport shuttle available at Ascott Waterplace Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ascott Waterplace Surabaya?

Yep, you can grab a meal at Ascott Waterplace Surabaya's onsite restaurant.

What time are check-in & check-out at Ascott Waterplace Surabaya?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Ascott Waterplace Surabaya?

No, pets and service animals are not allowed.

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 92 reviews" "
Rating 8 - Good. 31 out of 92 reviews" "
Rating 6 - Okay. 8 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Ade

Travelled with family
Liked: Cleanliness, room comfort
Very well set out accommodation.
Stayed 3 nights in Dec 2022

8/10 Good

Panji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good

stephanie

Business traveller
Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019

8/10 Good

ANNIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019