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Hotel Neo Gubeng - Surabaya by ASTON

3.0 star property
Hotel with a restaurant, near Tunjungan Plaza

Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

Breakfast area
Lobby
Front of property – evening/night
Superior Room | View from room
Superior Room | Room amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is NZ$52
includes taxes & fees
20 Oct - 21 Oct

Explore the area

View map
Jl. Jawa No.17-19, Surabaya, 60281
  • Surabaya Plaza Shopping Mall
    ‪14 min walk‬
  • Grand City Surabaya
    ‪17 min walk‬
  • Tunjungan Plaza
    ‪19 min walk‬
  • Surabaya (SUB-Juanda)
    ‪20 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
LED TV
Private bathroom
Electric kettle
Cable channels
Daily housekeeping
In-room safe
Desk
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LED TV
Private bathroom
Electric kettle
Cable channels
Daily housekeeping
In-room safe
Desk
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • Sleeps 2

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • Sleeps 1

About the area

Surabaya

Hotel Neo Gubeng - Surabaya by ASTON puts you in the heart of Surabaya, within a 20-minute stroll of Surabaya Plaza Shopping Mall and Grand City Surabaya. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Coffeeology, serves international cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. There's also the convenience of an airport shuttle. .Near this 3-property class Surabaya Center hotel, you'll find Tunjungan Plaza.

What's nearby

  • Surabaya Plaza Shopping Mall - 14 min walk - 1.2 km
  • Grand City Surabaya - 17 min walk - 1.5 km
  • Tunjungan Plaza - 19 min walk - 1.6 km
  • Surabaya Zoo - 3 min drive - 3.4 km
  • Galaxy Mall - 5 min drive - 4.4 km

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Toko Kopi Tuku - ‬1 min walk
  • ‪Rumah Makan Ria Galeria - ‬3 min walk
  • ‪Seventeen Skyview Resto & Lounge - ‬3 min walk
  • ‪Almaz Fried Chicken - ‬2 min walk
  • ‪Cold N Brew - ‬4 min walk

About this property

Hotel Neo Gubeng - Surabaya by ASTON

Hotel with a restaurant, near Tunjungan Plaza
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Neo Gubeng - Surabaya by ASTON also features spa services, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3-star Surabaya hotel.

  • 58 guestrooms or units
  • Conference rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Dining venue
Hotel Neo Gubeng - Surabaya by ASTON offers 58 air-conditioned accommodations with a safe and complimentary slippers. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Lobby sitting area

ibis Surabaya City Center

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 85 reviews
The price is NZ$40
includes taxes & fees
4 Oct - 5 Oct
ibis Surabaya City Center

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Coffeeology

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Neo Gubeng - Surabaya by ASTON

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

Are there any beaches close to Hotel Neo Gubeng - Surabaya by ASTON?

The closest beach to Hotel Neo Gubeng - Surabaya by ASTON is New Kenjeran Beach (6.8 km).

How much does it cost to stay at Hotel Neo Gubeng - Surabaya by ASTON?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Neo Gubeng - Surabaya by ASTON on 20 Oct 2025 start from NZ$51.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Neo Gubeng - Surabaya by ASTON?

There's no onsite spa, but this property does offer services like massages.

Is there a free airport shuttle available at Hotel Neo Gubeng - Surabaya by ASTON?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Neo Gubeng - Surabaya by ASTON?

Yep, you can grab a meal at Hotel Neo Gubeng - Surabaya by ASTON's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hotel Neo Gubeng - Surabaya by ASTON?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Neo Gubeng - Surabaya by ASTON?

No, pets and service animals are not allowed.

Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 67 reviews
Rating 8 - Good. 30 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Li, Singapore

Travelled with family
Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019

6/10 Okay

Steven, Surabaya

Business traveller
Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Felix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

noniaz, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
Stayed 4 nights in Oct 2018

8/10 Good

Richard J

Comfortable Stay

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Stayed 5 nights in Aug 2018

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite OK

Quite good for the price....though not best location....very busy .
Stayed 1 night in Jun 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok Neo

Quite ok....good proce as well .
Stayed 1 night in May 2018

8/10 Good

Nha Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in Surabaya
Stayed 1 night in May 2018

8/10 Good

Rach, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic hotel at the center of Surabaya

A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Stayed 1 night in Apr 2018