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Hotel Neo Gubeng - Surabaya by ASTON

3.0 star property

Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

A modern hotel with a prominent entrance, a signboard with amenities, and a well-lit facade.
A modern hotel room with a wooden accent wall, a flat-screen TV, a desk with a coffee maker, and a plate of apples.
A hotel room with a bed, bedside tables, a desk with a coffee maker, a chair, and a glass door leading to a bathroom.
A modern hotel interior with a reception desk, a patterned carpet, and a glass railing.
A modern hotel lobby with a dining area, a buffet, and a large digital display.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Jl. Jawa No.17-19, Surabaya, 60281
  • Place, Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Place, Grand City Surabaya
    ‪18 min walk‬
  • Place, Tunjungan Plaza
    ‪4 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪26 min drive‬

Room options

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a bed, bedside tables, a desk with a coffee maker, a chair, and a glass door leading to a bathroom.

Standard Room

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a large bed, a desk with a coffee machine, a flat-screen TV, and a cityscape mural on the wall.

Superior Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

About the area

Surabaya

Hotel Neo Gubeng - Surabaya by ASTON places you in the centre of Surabaya, within just a 15-minute stroll of Sharp Bamboo Monument and Dyandra Convention Center Surabaya. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Coffeeology, serves international cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. There's also the convenience of an airport shuttle. .In the area of this 3-property class Surabaya Center hotel, you'll find Pakuwon Mall.

What's nearby

  • Submarine Monument - 15 min walk - 1.3 km
  • Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
  • Grand City Surabaya - 18 min walk - 1.6 km
  • Tunjungan Plaza - 4 min drive - 2.4 km
  • Rumah Sakit Umum Daerah Dr. Soetomo - 4 min drive - 3.4 km

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 41 min drive

Restaurants

  • ‪Toko Kopi Tuku - ‬1 min walk
  • ‪Maxx Coffee - ‬3 min walk
  • NAV
  • ‪Starbucks - ‬4 min walk
  • ‪Boncafe - ‬3 min walk

About this property

Hotel Neo Gubeng - Surabaya by ASTON

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Neo Gubeng - Surabaya by ASTON also features spa services, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3-star Surabaya hotel.

  • 58 guestrooms or units
  • Conference rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Dining venue
Hotel Neo Gubeng - Surabaya by ASTON offers 58 air-conditioned accommodations with a safe and complimentary slippers. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Coffeeology

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Neo Gubeng - Surabaya by ASTON

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

Are there any beaches close to Hotel Neo Gubeng - Surabaya by ASTON?

The closest beach to Hotel Neo Gubeng - Surabaya by ASTON is New Kenjeran Beach (6.8 km).

Is there a spa on site at Hotel Neo Gubeng - Surabaya by ASTON?

There's no onsite spa, but this property does offer services like massages.

Is there a free airport shuttle available at Hotel Neo Gubeng - Surabaya by ASTON?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Neo Gubeng - Surabaya by ASTON?

Yep, you can grab a meal at Hotel Neo Gubeng - Surabaya by ASTON's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hotel Neo Gubeng - Surabaya by ASTON?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Neo Gubeng - Surabaya by ASTON?

No, pets and service animals are not allowed.

Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 67 reviews
Rating 8 - Good. 30 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Eddy

Liked: Staff & service, amenities, property conditions & facilities
Het is perfect
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Li

Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019
Verified review

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Steven

Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
proses cek in dan cek out cepat
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق روعة

فندق رائع جدا والخدمة والموظفين اكثر من رائعين مقارنة بالسعر يعتبر السعر متدني جدا مقارنة بجودة الفندق
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

noniaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
Stayed 4 nights in Oct 2018
Verified review

8/10 Good

Richard J

Comfortable Stay

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Stayed 5 nights in Aug 2018
Verified review

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Personnel très accueillant. Alarme en pleine nuit, accidentelle certes mais branle bas de combat. Nettoyage des chambres correct mais le sol colle encore après le passage de la serpillière. .
Stayed 2 nights in Jul 2018
Verified review

10/10 Excellent

Sohyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and cozy room

Freindly staff cozy and clean room. But I orderd lunch, it took about 30 minutes. I didn’t have enough time to get on the train.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite OK

Quite good for the price....though not best location....very busy .
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok Neo

Quite ok....good proce as well .
Stayed 1 night in May 2018
Verified review

8/10 Good

Nha Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in Surabaya
Stayed 1 night in May 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ワイファイがすごく速いホテル

スラバヤ駅からは少し離れているが、とてもよいホテルだった。 スタッフは全ての人が親切で優しかった。 受け付けのスタッフはウィッグだったのか、銀色の髪の毛で驚いた^_^ そしてとても美人だった。 ワイファイが本当に速くて快適だった。部屋も清潔、枕も気持ちよかった 日本人はあまり来ないらしいが是非行って欲しいおすすめのホテルです
Stayed 1 night in Apr 2018
Verified review

8/10 Good

Rach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic hotel at the center of Surabaya

A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Stayed 1 night in Apr 2018
Verified review

10/10 Excellent

Kto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

A small hotel, with very friendly staff. Room is very spacious and clean.
Stayed 14 nights in Mar 2018
Verified review

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Приятный отель.

Отель понравился. Номер удобный, чистый, все нормально функционирует. Персонал доброжелательный и внимательный. В стоимость бронирования входит вполне приличный завтрак. Отель расположен удобно просмотру достопримечательностей города. Рекомендую этот отель.
Verified review

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to city center

Had an enjoyable one-night stay at Neo Gubeng Surabaya. The staff were very friendly and the room was quite spacious for the price. Linens and towels were also clean. The hotel is also situated very close to city center.
Stayed 1 night in Feb 2018
Verified review

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay! Definitely recommended.

I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly! The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect!
Stayed 1 night in Jan 2018

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