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ibis Surabaya City Center

Property class: 3.5

Photo gallery for ibis Surabaya City Center

A spacious lobby with a modern staircase, comfortable seating areas, and large windows offering views of the outdoors.
A buffet with various food items and condiments.
A spacious lobby with a modern staircase, comfortable seating areas, and a large window providing natural light.
A hotel reception desk with a computer, a keyboard, a desk lamp, a chair, and a window with plants.
A modern hotel building with a prominent 'ibis Hotels' sign, multiple floors, and a grid-like facade.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is NZ$41
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271
  • Place, Tunjungan Plaza
    ‪11 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪17 min walk‬
  • Place, Grand City Surabaya
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

A hotel reception desk with a computer, a keyboard, a desk lamp, a chair, and a window with plants.

Standard Room, 2 Single Beds

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed with Sofa bed

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Premium Room, 1 Double Bed with Sofa bed

  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds, City View

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Standard Room, 2 Single Beds, City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, City View

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Standard Room, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed

About the area

Surabaya

Ibis Surabaya City Center puts you in the heart of Surabaya, steps from Dyandra Convention Center Surabaya and within a 10-minute stroll of Tunjungan Plaza. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .The restaurant, Taste Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 1937 square feet (180 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 10 AM. There's also the convenience of an airport shuttle. .In the area of this 3.5-property class Surabaya Center hotel, you'll find Pakuwon Mall.

What's nearby

  • Sharp Bamboo Monument - 9 min walk - 0.8 km
  • Tunjungan Plaza - 11 min walk - 0.9 km
  • Grahadi - 11 min walk - 0.9 km
  • Surabaya Plaza Shopping Mall - 17 min walk - 1.4 km
  • Grand City Surabaya - 2 min drive - 2.1 km

Getting around

  • Surabaya Gubeng Station - 9 min drive
  • Surabaya Kota Station - 11 min drive
  • Surabaya (SUB-Juanda) - 40 min drive

Restaurants

  • ‪Point Coffee - ‬1 min walk
  • ‪master cep - ‬2 min walk
  • ‪Warkop Cak Man TGS - ‬2 min walk
  • ‪Pangsit Mie Ayam JAKARTA - ‬1 min walk
  • ‪Jeko Food - ‬1 min walk

About this property

ibis Surabaya City Center

Ibis Surabaya City Center offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1937 square feet (180 square metres) and includes conference space. Spa services, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Surabaya City Center. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star Surabaya hotel is smoke free.

  • 224 guestrooms or units
  • 8 levels
  • Conference rooms
  • 1937 sq ft of conference space
  • 180 sq. m of conference space
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Ibis Surabaya City Center offers 224 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. 32-inch LED televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s).

Similar properties

Bar (on property)
ibis Surabaya Tidar
Surabaya Center
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.4 out of 5, Excellent, 8 reviews
The price is NZ$41
includes taxes & fees
2 Nov - 3 Nov
ibis Surabaya Tidar

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: IDR 100,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Taste Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,937 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 8120215221304, 55120

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ibis Basuki Rahmat
Ibis Surabaya Basuki Rahmat
ibis Surabaya City Center Hotel
ibis Surabaya City Center
Ibis Surabaya City Center Hotel Java
ibis Surabaya City Center Hotel
ibis Surabaya City Center Surabaya
ibis Surabaya City Center Hotel Surabaya

Frequently asked questions

What is the cancellation policy at ibis Surabaya City Center?

Ibis Surabaya City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ibis Surabaya City Center?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at ibis Surabaya City Center on 26 Oct 2026 start from NZ$41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ibis Surabaya City Center?

Yep, ibis Surabaya City Center has a free self car park.

Are there any beaches close to ibis Surabaya City Center?

The closest beach to ibis Surabaya City Center is New Kenjeran Beach (7.2 km).

Is there a spa on site at ibis Surabaya City Center?

Yep, there is an onsite spa at ibis Surabaya City Center.

Does ibis Surabaya City Center serve breakfast?

You bet, buffet brekkie is offered daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at ibis Surabaya City Center?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at ibis Surabaya City Center?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ibis Surabaya City Center?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at ibis Surabaya City Center?

No, pets are not allowed.

ibis Surabaya City Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 96 reviews
Rating 8 - Good. 50 out of 96 reviews
Rating 6 - Okay. 13 out of 96 reviews
Rating 4 - Poor. 0 out of 96 reviews
Rating 2 - Terrible. 2 out of 96 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Surabaya. Will definitely stay there again.
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Average room. Staff were friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in the middle of the Surabaya City. Near shopping malls. Clean hotel with great breakfast.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can use a new set of pillows, as the ones used in the room is quite hard to sleep on
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable hotel, and after a long day travelling, we did not want to search outside for a meal, and ate here, food was very good, and also excellent choice of drinks
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA FEBRUARY 2024

Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, nice location.It is absolutely no problem for coming back next time!
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Standard of bath towels could be improved as they looked old and not well-cleaned. Would be good if there had been a mini fridge in the room.
Stayed 7 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切なスタッフ
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
泊まるだけのリーズナブルなホテルをお探しなら良いです。立地も悪くないです。 朝食はバラエティに富んでます。味は普通です。
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，價格合理。惟衛生清潔需要進一步增強。
Stayed 5 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut! Alles war stimmig!!!
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For improvement

Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs all are good in English snd friendly helpful.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からの送迎をしていただき、 ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。 機会があったらまた宿泊したいと思います。
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau séjour!

Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente, Allez y vous ne saurez pas déçu!
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
職員主動，整體設施完善，附近有商場購物點
Stayed 1 night in May 2019

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