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Shangri-La Surabaya

5.0 star property
Family-friendly hotel with 5 restaurants and full-service spa

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Shangri-La Surabaya

Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Bar (on property)
5 restaurants, breakfast served

Overview of Shangri-La Surabaya

Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included

Explore the area

Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
  • Popular LocationCiputra World Mall8 min walk
  • Popular LocationSurabaya Zoo2 min drive
  • Popular LocationTunjungan Plaza7 min drive
  • AirportSurabaya (SUB-Juanda)35 min drive

Room options

View all photos for Horizon Club Executive 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Executive 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room - Playful Staycation

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room - Playful Staycation

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Room amenity

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe 1 King

Room amenity

Horizon Club Deluxe 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool
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Pool
Hot tub
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4.6 out of 5, Wonderful, (416)
The price is NZ$177
for 1 night
includes taxes & fees
13 May - 14 May
JW Marriott Surabaya

About the area

Surabaya

A family-friendly stay in Surabaya awaits you at Shangri-La Surabaya. Within a 20-minute stroll, you'll find Ciputra World Mall and Al-Akbar Mosque. Highlights at this hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include hot stone massages, Swedish massages and body wraps along with aromatherapy and reflexology. The restaurant, JAMOO, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 3 outdoor tennis courts, nightclub and free kids' club plus access to yoga classes. 17255 square feet (1603 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free WiFi in public areas, a gym and Access to hot tub. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this Surabaya hotel include Tunjungan Plaza and Pakuwon Mall.

What's nearby

  • Ciputra World Mall - 8 min walk
  • Surabaya Zoo - 2 min drive
  • Surabaya Plaza Shopping Mall - 6 min drive
  • Tunjungan Plaza - 7 min drive
  • Pakuwon Mall - 8 min drive

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • Rumah Makan Ramayana - 7 min walk
  • Ah Yat Abalone - 10 min walk
  • Baik Su Korean Restaurant - 6 min walk
  • The Cafe - 10 min walk
  • Citilites Sky Club & Bistro - 9 min walk

About this property

Shangri-La Surabaya

Family-friendly hotel with 5 restaurants and full-service spa
Shangri-La Surabaya offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 17255 square feet (1603 square metres) and includes a conference centre. An outdoor pool, a kids' pool, and a health club are also featured at the family-friendly Shangri-La Surabaya. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Surabaya hotel.

  • 368 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 17255 sq ft of conference space
  • 1603 sq. m of conference space
  • Built in 1995
  • Nightclub
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Shangri-La Surabaya offers 368 air-conditioned accommodations with a safe and complimentary bottles of water. 49-inch Smart televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 24.63 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Conference centre (17,255 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; to check in, go to Horizon Lounge for Horizon Guests
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 450000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24.63 per person
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 450000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Shangri-La Surabaya?

Shangri-La Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Surabaya?

As of 29 Apr 2024, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on 10 May 2024 start from NZ$121.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Surabaya?

Yep, Shangri-La Surabaya has a free self car park. Additionally there is valet parking for USD 5 per day. Onsite parking is limited.

Are there any beaches close to Shangri-La Surabaya?

The closest beach to Shangri-La Surabaya is New Kenjeran Beach (10.7 km).

Is there a spa on site at Shangri-La Surabaya?

Yep, there is an onsite spa at Shangri-La Surabaya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Shangri-La Surabaya have a pool?

Shangri-La Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 8:00 PM.

Does Shangri-La Surabaya have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Surabaya?

Shangri-La Surabaya features a full-service spa, a nightclub and a health club.

What makes Shangri-La Surabaya a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Surabaya.

Does Shangri-La Surabaya serve breakfast?

Yep, buffet brekkie is available on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Surabaya?

No, Shangri-La Surabaya does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Surabaya?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Surabaya?

No, pets and service animals are not allowed.

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 203 reviews" "
Rating 8 - Good. 74 out of 203 reviews" "
Rating 6 - Okay. 17 out of 203 reviews" "
Rating 4 - Poor. 5 out of 203 reviews" "
Rating 2 - Terrible. 2 out of 203 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peng Eng Peter

Refurbished rooms are great!
The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nickol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Norman, Rhodes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023

10/10 Excellent

Heesung

Stayed 2 nights in Jun 2023

10/10 Excellent

Jinhao

Stayed 4 nights in Apr 2023

8/10 Good

Ramasamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Rohit

Stayed 3 nights in Sep 2022

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Stayed 2 nights in Jun 2022

10/10 Excellent

Heesung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022