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The Westin Surabaya

5.0 star property
Luxury hotel connected to the convention centre in Surabaya with 3 outdoor swimming pools

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Photo gallery for The Westin Surabaya

Lobby
3 outdoor pools
Exterior
Junior Suite, 1 King Bed | Property amenity
Serves lunch, dinner and happy hour
Reviews
10

Exceptional

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Check out the area

Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216
  • Popular LocationPakuwon Mall9 min walk
  • Popular LocationSurabaya Zoo8 min drive
  • Popular LocationTunjungan Plaza13 min drive
  • AirportSurabaya (SUB-Juanda)41 min drive

Room options

View all photos for Westin, Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Grand Suite, 1 King Bed

Westin, Grand Suite, 1 King Bed | Living room

Westin, Grand Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
LCD TV
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Westin, Club Suite, 1 King Bed

Westin, Club Suite, 1 King Bed | Living room

Westin, Club Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 1 King Bed

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 2 Double Beds

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior
Four Points by Sheraton Surabaya, Pakuwon Indah
Pool
Kids pool
Parking included
Free WiFi
4.8 out of 5, Exceptional, (111)
The price is NZ$152
for 1 night
includes taxes & fees
31 May - 1 Jun
Four Points by Sheraton Surabaya, Pakuwon Indah

About the area

Surabaya

At The Westin Surabaya, you'll be connected to the convention centre and 0.8 km (0.5 mi) from Pakuwon Mall. Highlights at this luxury hotel include 3 outdoor swimming pools, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, body treatments and reflexology. The restaurant, Magnolia, serves Asian cuisine and is open for breakfast, brunch, lunch and dinner. Sky Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the free kids' club, 24-hour gym and kids' swimming pool as well as access to a driving range. Plus you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Surabaya hotel include Surabaya Zoo and Surabaya Plaza Shopping Mall.

What's nearby

  • Pakuwon Mall - 9 min walk
  • Surabaya Zoo - 8 min drive
  • Surabaya Plaza Shopping Mall - 12 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 26 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • Wok Noodle - 9 min walk
  • Ayam Goreng Jakarta Asli - 7 min walk
  • Toby's Estate - 7 min walk
  • Swikee Purwodadi "Gris - 7 min walk
  • Nasi BeBek Pak Janggut - 5 min walk

About this property

The Westin Surabaya

Luxury hotel connected to the convention centre in Surabaya with 3 outdoor swimming pools
The Westin Surabaya offers its guests a full-service spa, 3 outdoor swimming pools, a 24-hour fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 89082 square feet (8276 square metres) and includes a conference centre. A complimentary children's club, tour/ticket assistance, and concierge services are also featured at the luxury The Westin Surabaya. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Surabaya hotel is smoke free.

  • 204 guestrooms or units
  • Conference rooms
  • 89082 sq ft of conference space
  • 8276 sq. m of conference space
  • Kid's club (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Surabaya offers 204 air-conditioned accommodations with minibars and a safe. Select Comfort beds feature down duvets. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (IDR 100,000 per stay)
  • Valet parking on site (IDR 150,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 408,000 for adults and IDR 204,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Magnolia
  • Sky Lounge

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service

Business services

  • 20 meeting rooms
  • Conference centre (89,082 square foot of space)

Outdoors

  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (140 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Local meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 874000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 408000 for adults and from IDR 204000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self-parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at The Westin Surabaya?

The Westin Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Surabaya?

As of 17 May 2024, prices found for a 1-night stay for 2 adults at The Westin Surabaya on 22 May 2024 start from NZ$246.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Surabaya?

Yep, The Westin Surabaya has a secured covered self car park for IDR 100000 per stay.

Are there any beaches close to The Westin Surabaya?

The closest beach to The Westin Surabaya is New Kenjeran Beach (14.9 km).

Is there a spa on site at The Westin Surabaya?

Yep, there is an onsite spa at The Westin Surabaya. You'll enjoy heaps of services like body scrubs and body treatments, as well as deep-tissue massages.

Does The Westin Surabaya have a pool?

The Westin Surabaya has 3 outdoor swimming pools and a kids' pool.

What luxury perks are available at The Westin Surabaya?

The Westin Surabaya features 3 outdoor pools, a full-service spa and golf lessons. All guestrooms come with Select Comfort beds and 24-hour room service.

What makes The Westin Surabaya a romantic place to stay?

Couples spa treatments and a lounge bar, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Surabaya.

Is The Westin Surabaya family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin Surabaya is a hit with families.

Does The Westin Surabaya serve breakfast?

You bet, buffet brekkie is available on weekdays from 6:00 AM to 10:00 AM and on weekends between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Westin Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Westin Surabaya?

Yep, they've got a lounge bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Surabaya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Surabaya?

No, pets and service animals are not allowed.

Is there a golf course on site at The Westin Surabaya?

There is a golf course next to The Westin Surabaya.

The Westin Surabaya Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 25 out of 26 reviews" "
Rating 8 - Good. 1 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ismail

Stayed 1 night in Sep 2023

10/10 Excellent

Wonhae

Stayed 2 nights in Aug 2023

10/10 Excellent

Sébastien

Stayed 3 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Syafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

8/10 Good

Edward

Stayed 2 nights in Mar 2023

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022