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Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and fitness centre

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Dates

July 2025

August 2025

4 restaurants, breakfast, lunch, dinner served; international cuisine

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Spa
Housekeeping
Air conditioning
24/7 front desk

includes taxes & fees

3 July - 4 July

Explore the area

259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

Shantang Street
‪5 min drive‬
Suzhou Museum
‪6 min drive‬
Humble Administrator's Garden
‪6 min drive‬
Wuxi (WUX-Shuofang)
‪34 min drive‬

Room options

2 bedrooms, down duvets, minibar, in-room safe

Premier Twin

Exceptional

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

Hairdryer

32 sq m
Sleeps 2
2 Single Beds

Two Bedroom Executive Suite

Highlights

Air conditioning

Free cots/infant beds

Kitchenette

Flat-screen TV

Blackout curtains

2 bedrooms

Down duvet

Bathrobes

110 sq m
Sleeps 4
1 King Bed and 2 Large Single Beds

Premier King

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

Hairdryer

32 sq m
Sleeps 2
1 King Bed

Family Triple Room

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

2 bedrooms

Bathrobes

Hairdryer

Minibar

Sleeps 4
1 Queen Bed and 1 Single Bed

Premier View Twin

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

Hairdryer

Sleeps 2
2 Large Single Beds

Family Two Bedrooms

Exceptional

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

2 bedrooms

Down duvet

Bathrobes

Hairdryer

Sleeps 4
2 Queen Beds

Premier Balcony King

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

36 sq m
Sleeps 2
1 King Bed

Deluxe King

Exceptional

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

2 bedrooms

Bathrobes

Hairdryer

Minibar

32 sq m
Sleeps 2
1 King Bed

Deluxe Twin

Very good

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

2 bedrooms

Bathrobes

Hairdryer

Minibar

32 sq m
Sleeps 2
2 Single Beds

Premier King Grande

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

Hairdryer

Sleeps 4
1 King Bed

Premier Balcony Twin

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

2 bedrooms

Bathrobes

Hairdryer

36 sq m
Sleeps 3
2 Large Single Beds

Premier View King

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

Hairdryer

Sleeps 2
1 King Bed

Premier Balcony Suite

Exceptional

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Kitchenette

Dining table

Flat-screen TV

68 sq m
Sleeps 2
1 King Bed

Family King Room

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Down duvet

Blackout curtains

2 bedrooms

Bathrobes

Hairdryer

Sleeps 4
1 King Bed

Family Suite

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

2 bedrooms

Down duvet

Bathrobes

Hairdryer

64 sq m
Sleeps 3
1 Queen Bed and 1 Large Single Bed

Deluxe Suite

Exceptional

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Kitchenette

Dining table

Flat-screen TV

Blackout curtains

64 sq m
Sleeps 2
1 King Bed

Executive Pagpda Suite

Sleeps 2
1 Queen Bed

Premier Balcony Twin

Sleeps 2
2 Single Beds

Premier View King

Sleeps 2
1 Queen Bed

Premier Balcony King

Sleeps 2
1 Queen Bed

Family Triple Room

Sleeps 3
1 Queen Bed and 1 Single Bed

Premier View Twin

Sleeps 2
2 Single Beds

Two Bedroom Executive Suite

Sleeps 4
2 Single Beds and 1 Queen Bed

Deluxe Twin

Sleeps 2
2 Single Beds

Premier Twin

Sleeps 2
2 Single Beds

Family Two Bedrooms

Sleeps 4
1 Queen Bed

Deluxe Room (2 beds)

Sleeps 2
2 Single Beds

Standard 2-bed Room

Sleeps 2
2 Single Beds

Premier King

Sleeps 2
1 Queen Bed

Family Suite

Sleeps 3
1 Queen Bed

Deluxe Room (Double Bed)

Sleeps 2
1 Queen Bed

Deluxe Suite

Sleeps 2
1 Queen Bed

Premier Balcony Suite

Sleeps 2
1 Queen Bed

Triple Bedroom Executive Suite

Sleeps 6
2 Single Beds and 1 Queen Bed

Executive Suite

Sleeps 2
1 Queen Bed

Wu Gong Hall

Sleeps 6
1 Queen Bed, 1 King Bed and 2 Single Beds

Deluxe King

Sleeps 2
1 Queen Bed

About the area

Suzhou

A luxury stay in the heart of Suzhou awaits you at Pan Pacific Suzhou. You'll be 4.6 km (2.8 mi) from Shantang Street and 4.7 km (2.9 mi) from Suzhou Museum. Highlights at this hotel include 4 restaurants, an indoor swimming pool and a sauna. .The buffet restaurant, 萃英园全日餐厅, serves international cuisine and is open for breakfast and dinner. Enjoy the gym, outdoor tennis court, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 4.5-property class Suzhou Old Town hotel include Humble Administrator's Garden and Hanshan Temple.

What's nearby

Guanqian Street - 3 min drive - 3.4 km
Pingjiang Road - 4 min drive - 4.2 km
Shantang Street - 5 min drive - 5.0 km
Suzhou Museum - 6 min drive - 5.5 km
Humble Administrator's Garden - 6 min drive - 5.8 km

Getting around

Renminqiao South Station - 9 min walk
Suzhou Railway Station - 13 min drive
Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

‪清华酒楼 - ‬8 min walk
‪AVANTI Restaurant - ‬4 min walk
‪北疆饭店 - ‬6 min walk
‪高原红茶酒吧 - ‬3 min walk
‪黑杰克酒吧 - ‬7 min walk

About this property

Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and fitness centre

Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at the luxury Pan Pacific Suzhou.

This 4.5-star Suzhou hotel is smoke free.

336 guestrooms or units

5 levels

3 buildings

4 dining venues

Conference rooms

12917 sq ft of conference space

1200 sq. m of conference space

Built in 1999

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Storage area for luggage

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Bellhop

Lift

No smoking on site

Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

Chinese (Mandarin), English

Similar properties

Pool
Hot tub
Spa
Parking included

includes taxes & fees

13 July - 14 July

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limited on-site parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 88 for adults and CNY 68 for children
4 restaurants

Restaurants on site

Sun Ray禧禾意大利灵感餐厅
吴宫瑞面
塔影咖啡
海天楼中餐厅
萃英园全日餐厅

Things to do

Billiards/pool table
Golf driving range
Gym
Indoor pool
Outdoor tennis court
Sauna
Seasonal outdoor pool
Steam room
Table tennis

Family friendly

Children's toys
Indoor pool
Laundry facilities
Lifeguards on site
Seasonal outdoor pool

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

11 meeting rooms
12,917 square feet of conference space
Business centre

Outdoors

Garden
On the riverwalk
Pool loungers
Pool umbrellas

Spa

Spa services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (120 centimetre wide door)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchairs on site

3 buildings
5 floors
Banquet hall
Built in 1999
Lifeguards
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

47-inch flat-screen TV with satellite channels

Food and drink

Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

Air conditioning
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children aged 17 years old and younger stay free per registered adult when using existing bedding.

Rollaway/extra beds are available for CNY 300.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 88 for adults and from CNY 68 for children
Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
Rollaway bed fee: CNY 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.

We should mention

The seasonal pool will open in June and close in September.
Pool access available from 7:00 AM to 9:30 PM
Up to 2 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Hotel Suzhou

Pan Pacific Suzhou

Suzhou Pan Pacific

Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Hotel

Pan Pacific Suzhou Suzhou

Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Suzhou?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 3 Jul 2025 start from NZ$123.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Suzhou?

Onsite parking is limited.

Is there a spa on site at Pan Pacific Suzhou?

There's no onsite spa, but this property does offer spa services.

Does Pan Pacific Suzhou have a pool?

Pan Pacific Suzhou has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 9:30 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at Pan Pacific Suzhou?

Pan Pacific Suzhou features an indoor pool, a steam room and 4 restaurants.

Does Pan Pacific Suzhou serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Pan Pacific Suzhou?

No, Pan Pacific Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Pan Pacific Suzhou?

Yep, you can grab a meal at Pan Pacific Suzhou's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Suzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Suzhou?

No, pets and service animals are not allowed.

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

scott

Travelled with family

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.

Stayed 2 nights in Mar 2025

10/10 Excellent

Loh

Travelled with family

27 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.

Stayed 2 nights in Mar 2025

10/10 Excellent

Min-On

Travelled with partner

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town

Stayed 1 night in Mar 2025

8/10 Good

giorgio, Brooklyn

8 Mar 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Pei Wen

Travelled with family

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.

Stayed 4 nights in Dec 2024

10/10 Excellent

JOO TECK

23 Dec 2024

Liked: Cleanliness

Hotel look old and not well maintains.

6/10 Okay

Verified traveller

22 Dec 2024

Liked: Cleanliness

Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment

Stayed 3 nights in Dec 2024

8/10 Good

Sock Leng

19 Dec 2024

Stayed 2 nights in Dec 2024

10/10 Excellent

Heow Sian

Travelled with family

14 Dec 2024

Both front counter and cleaners are very friendly.

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

10 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hospitable staff, neat room and great location.

Stayed 1 night in Nov 2024

10/10 Excellent

Siang Hwa

Travelled with family

10 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall

Stayed 3 nights in Dec 2024

10/10 Excellent

Dayeon

5 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Gina

Travelled with group

25 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel infrastructure and surrounding is very photoworthy.

Stayed 2 nights in Nov 2024

8/10 Good

Hong Ngoc, Petaling Jaya

24 Nov 2024

Stayed 2 nights in Oct 2024

8/10 Good

Derek Khoi

Travelled with family

23 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Gangmun

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality with unbelievable location.

Stayed 3 nights in Nov 2024

10/10 Excellent

Kenny

Travelled with partner

12 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.

Stayed 2 nights in Nov 2024

10/10 Excellent

Frances, Torrance

Travelled with family

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.

Stayed 3 nights in Oct 2024

10/10 Excellent

Geaik Theng

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful looking hotel.

Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.

Stayed 2 nights in Oct 2024

10/10 Excellent

Ngai

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall environment of the hotel and free access traditional park. There are no similar hotels like this.

Stayed 2 nights in Oct 2024

10/10 Excellent

Man Fu

Travelled with partner

17 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.

Stayed 2 nights in Oct 2024

8/10 Good

Kwang Hua

13 Oct 2024

Stayed 2 nights in Sep 2024

8/10 Good

Richard

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not great

Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.

Stayed 1 night in Oct 2024

10/10 Excellent

Teodoro Obiang

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent

Stayed 4 nights in Aug 2024

Pan Pacific Suzhou

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Popular amenities

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Family Suite

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Deluxe Suite

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Executive Pagpda Suite

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Two Bedroom Executive Suite

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Standard 2-bed Room

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