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Pan Pacific Suzhou

Property class: 4.5

Photo gallery for Pan Pacific Suzhou

A traditional multi-tiered pagoda with a courtyard, surrounded by modern buildings.
A spacious lobby with a central seating area, high ceilings, and large windows offering a view of the outdoors.
A traditional building with a covered walkway, columns, and potted plants.
A modern hotel room with a sofa, a round table, a TV, and a view of a pagoda through large windows.
A spacious lobby with a high ceiling, large windows, and a central reflective floor.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$119
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Place, Panmen Scenic Area
    ‪1 min walk‬
  • Place, Suzhou City Moat
    ‪5 min walk‬
  • Place, Master of the Nets Garden
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪35 min drive‬

Room options

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Twin

A hotel room with two beds, a desk, a chair, and a view of the city.

Premier Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King

A hotel room with a large bed, bedside tables, a TV, and a mirror.

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin

A hotel room with two beds, a nightstand, a lamp, a wardrobe, and a door leading to another room.

Deluxe Twin

9.0 out of 10
Wonderful
(6 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Balcony Suite

A hotel room with a large bed, a sofa, a TV, a desk, and a balcony with a view.

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Balcony Twin

A hotel room with a bed, a desk with a lamp, a chair, and a view through a window with curtains.

Premier Balcony Twin

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premier Balcony King

A hotel room with a large bed, a desk with a chair, a window with a view of greenery, and a decorative wall hanging.

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a bed, a desk, a chair, a lamp, a tent, and a stuffed llama.

Family Suite

  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Family Two Bedrooms

A hotel room with two beds, a desk with a chair, a small table, and a view of greenery outside.

Family Two Bedrooms

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Triple Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premier View King

A hotel room with a large bed, a desk with a chair, a small table, and a TV. There are curtains on the window and a lamp on the desk.

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Executive Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premier View Twin

A hotel room with two beds, a desk, and a view of greenery outside.

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family King Room

A hotel room with a large bed, a desk, and a chair. There are two bedside tables, each with a lamp. A window with curtains is visible, and a clock is on the wall.

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier King Grande

A hotel room with a large bed, a desk with a chair, a wardrobe, and a wall-mounted artwork.

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pagoda Suite

A hotel room with a large bed, a bedside table, a TV, a window with a view of a pagoda, and a balcony.

Pagoda Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Executive Suite

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier King

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Premier King

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Suzhou

A luxury stay in the heart of Suzhou awaits you at Pan Pacific Suzhou. You'll be 4.6 km (2.8 mi) from Shantang Street and 4.7 km (2.9 mi) from Suzhou Museum. Highlights at this hotel include 4 restaurants, an indoor swimming pool and a sauna. .The buffet restaurant, 萃英园全日餐厅, serves international cuisine and is open for breakfast and dinner. Enjoy the gym, outdoor tennis court, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 4.5-property class Suzhou Old Town hotel include Humble Administrator's Garden and Hanshan Temple.

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 km
  • Suzhou City Moat - 5 min walk - 0.5 km
  • Classical Gardens of Suzhou - 17 min walk - 1.4 km
  • Suzhou Park - 3 min drive - 2.8 km
  • Master of the Nets Garden - 3 min drive - 2.8 km

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬17 min walk
  • ‪萃英园 Garden Brasserie - ‬10 min walk
  • ‪Monica's - ‬16 min walk
  • Old Shark Pizzeria
  • ‪85°C Bakery Café (85度C) - ‬8 min walk

About this property

Pan Pacific Suzhou

Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at the luxury Pan Pacific Suzhou.

This 4.5-star Suzhou hotel is smoke free.

  • 336 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • Conference rooms
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1999
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 9:30 PM
  • Up to 2 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Suzhou?

As of 12 Aug 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 23 Aug 2026 start from NZ$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Suzhou?

Onsite parking is limited.

Is there a spa on site at Pan Pacific Suzhou?

There's no onsite spa, but this property does offer spa services.

Does Pan Pacific Suzhou have a pool?

Pan Pacific Suzhou has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 9:30 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at Pan Pacific Suzhou?

Pan Pacific Suzhou features an indoor pool, a steam room and 4 restaurants.

Does Pan Pacific Suzhou serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Pan Pacific Suzhou?

No, Pan Pacific Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Pan Pacific Suzhou?

Yep, you can grab a meal at Pan Pacific Suzhou's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Suzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Suzhou?

No, pets and service animals are not allowed.

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 559 reviews
Rating 8 - Good. 141 out of 559 reviews
Rating 6 - Okay. 39 out of 559 reviews
Rating 4 - Poor. 19 out of 559 reviews
Rating 2 - Terrible. 3 out of 559 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

SO KYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried lunch in the hotel and it was good!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Hotel in Great location with great amenities
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services. Breakfast was great! We enjoyed our stayed.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonton breakfast station was excellent
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Very good. Nice room and good breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. It is a bit of a maze but in the end you figure it out. Nice staff. Good restaurants. I was surprised to see an Italian restaurant and it was very good as well with an Italian born chef.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice ground.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was very friendly and helpful, housekeeping staff did a excellent job cleaning our room, the breakfast buffet was an excellent value, overall I would highly recommend this hotel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean room, nice environment
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was satisfactory. We were pleased with the spacious, clean room. Our only observations were that the shower grout appeared discolored and the drain fixture looked dated.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a park, quieter, free and worth a lot.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place to stay
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, but air conditioning was a bit weak and bathroom amenities could be improved. Hotel has great general amenities though, like shops and costumes for free rental (1 hour) while you stroll the attached gardens (entrance included).
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Josceyln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Edmond

Liked: Cleanliness, staff & service, amenities
Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Toh

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with big room.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Winnie

Liked: Cleanliness, property conditions & facilities
The location is good, the facility is beautiful. The staffs seem all new on job and most of them do not know about their jobs. The breakfast is ok, and the chinese restaurant is ok. The Rui noodle place is awful. The noodles and other dishes taste below average.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is clean
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Lim

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Yuan

Liked: Cleanliness, staff & service, amenities
The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable. The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty. We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.
Stayed 1 night in Apr 2026