4/10 Poor
Xiuwen
Travelled with family and small children
9 Nov 2025
Disliked: Cleanliness, property conditions & facilities
Checked in the same hotel 2 years ago & was good. However this time round was bad:
1. Self service check-in system was not gd.There wasn’t proper queue system and travellers will just hogged on to the check in system although there are ppl who came first . The worst part lack of support as the system gave errors and the staffs weren’t polite.
2. Booked the same room type (family deluxe) except we opted for city view this time. Surprisingly the room appeared smaller than what we had last time. For a family of 5 the room is not very suitable due to lack of space for luggages , lack of hanging in toilet etc . Very different from our experience 2 years ago.
3. There’s mozzie in the room and my kid was bitten badly! I managed to kill it only after 3rd day of stay!
4. Very late and quite horrendous housekeeping. We returned back at 430pm and room wasn’t cleaned up. Told the housekeeping we can only allow them to come after 6 as my kids need to sleep. They just appeared at 5+ insisting to do basic clean up. In front of my eyes, the lady used a cloth to clean the toilet floor and using the same cloth to wipe the vanity top. I stopped her cleaning immediately as it’s too disgusting to view what’s next..
5. Very very run down. The shower head was spoilt with water spraying in different angle. The shower piping was also leaking. The toilet bowl leaked with urine twice and was choked (yes shouldn’t throw toilet paper in but this is so unhygienic!)
Won’t stay here next time.
Xiuwen
Stayed 5 nights in Nov 2025
