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DoubleTree by Hilton Tampa Rocky Point Waterfront

4.0 star property
Bayside hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for DoubleTree by Hilton Tampa Rocky Point Waterfront

Terrace/patio
Lobby
Boating
Lobby
Outdoor pool, a heated pool, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
  • Parking available
The current price is NZ$265
includes taxes & fees
22 May - 23 May

Explore the area

Map
3050 N Rocky Point Dr W, Tampa, FL, 33607
  • Ben T. Davis Beach
    ‪17 min walk‬
  • International Plaza and Bay Street
    ‪7 min drive‬
  • Raymond James Stadium
    ‪9 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Shower, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Blackout curtains
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Separate bedroom
Sofa bed - double
  • 49.0 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Patio (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible, Patio (Roll-In Shower)

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Blackout curtains
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Sunset)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (Sunset)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (and Bay View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Pool View (and Bay View)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Sunset View)

Room, 2 Queen Beds (Sunset View)

Room, 2 Queen Beds (Sunset View)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
  • Bay view
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

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About the area

Tampa

DoubleTree by Hilton Tampa Rocky Point Waterfront places you steps from HCA West Florida and within a 10-minute stroll of Tampa Bay. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, BLUFIN Waterfront Grill, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers as well as access to bike hire. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Rocky Point hotel include Raymond James Stadium and George M. Steinbrenner Field.

What's nearby

  • Ben T. Davis Beach - 17 min walk - 1.4 km
  • Westshore Plaza Mall - 6 min drive - 6.8 km
  • International Plaza and Bay Street - 7 min drive - 6.7 km
  • Raymond James Stadium - 9 min drive - 10.1 km
  • George M. Steinbrenner Field - 10 min drive - 10.8 km

Getting around

  • Tampa Union Station - 20 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 6 min drive

Restaurants

  • ‪Bahama Breeze - ‬13 min walk
  • ‪Whiskey Joe's - ‬12 min walk
  • ‪Water Pool & Grill - ‬9 min walk
  • ‪Domino's Pizza - ‬6 min drive
  • ‪Rusty Pelican - Tampa - ‬13 min walk

About this property

DoubleTree by Hilton Tampa Rocky Point Waterfront

Bayside hotel with 24-hour fitness centre and 24-hour front desk
DoubleTree by Hilton Tampa Rocky Point Waterfront offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Tampa Rocky Point Waterfront. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tampa hotel.

  • 203 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Tampa Rocky Point Waterfront offers 203 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Tampa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 18 to 20 for adults and USD 18 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLUFIN Waterfront Grill

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Heated pool
  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas
  • Double-glazed windows
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 to 20 for adults and USD 18 to 20 for children
  • Uncovered self-parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Suites Hilton Hotel Tampa Bay
DoubleTree Suites Hilton Tampa Bay
DoubleTree Suites Tampa Bay
Doubletree Guest Suite Tampa Bay
Doubletree Hotel Tampa Bay
Doubletree Suites By Hilton Tampa Bay Hotel Tampa
Doubletree Tampa
DoubleTree Suites Hilton Tampa Bay Hotel
DoubleTree Suites by Hilton Tampa Bay
DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel
DoubleTree by Hilton Tampa Rocky Point Waterfront Tampa
DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel Tampa

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Tampa Rocky Point Waterfront?

DoubleTree by Hilton Tampa Rocky Point Waterfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Tampa Rocky Point Waterfront?

As of 9 May 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Tampa Rocky Point Waterfront on 22 May 2025 start from NZ$265.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Tampa Rocky Point Waterfront?

Yep, DoubleTree by Hilton Tampa Rocky Point Waterfront has an uncovered self car park with in/out privileges for USD 25 per day.

Are there any beaches close to DoubleTree by Hilton Tampa Rocky Point Waterfront?

Yep, DoubleTree by Hilton Tampa Rocky Point Waterfront is a short 19-minute walk from Ben T. Davis Beach.

Does DoubleTree by Hilton Tampa Rocky Point Waterfront have a pool?

Yep, and guests love it! DoubleTree by Hilton Tampa Rocky Point Waterfront has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes DoubleTree by Hilton Tampa Rocky Point Waterfront a romantic place to stay?

Poolside dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at DoubleTree by Hilton Tampa Rocky Point Waterfront.

Is DoubleTree by Hilton Tampa Rocky Point Waterfront family-friendly?

You bet! With amenities such as children's meals, a corner/local shop and laundry facilities, it's no surprise that DoubleTree by Hilton Tampa Rocky Point Waterfront is a hit with families.

Does DoubleTree by Hilton Tampa Rocky Point Waterfront serve breakfast?

Yeah, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Tampa Rocky Point Waterfront?

No, DoubleTree by Hilton Tampa Rocky Point Waterfront does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Tampa Rocky Point Waterfront?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree by Hilton Tampa Rocky Point Waterfront?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

DoubleTree by Hilton Tampa Rocky Point Waterfront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 509 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 133 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 73 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hangyi

Stayed 3 nights in Jan 2025

10/10 Excellent

Corey, Briarwood

Stayed 1 night in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night stay

I stayed at double tree For couple of nights. Everything was great.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fadia

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that uou had to pay 25.00 to park your car. Nice hotel but no hit tub, o menues or any information in the room!
Stayed 1 night in Jan 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nicolle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and enjoyable stay. Several food options were within walking distance. We absolutely LOVED the complimentary cookies upon arrival!
Stayed 2 nights in Jan 2025

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and clean!
Stayed 1 night in Jan 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was a little pricey
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Michael Vincent

Stayed 8 nights in Jan 2025

8/10 Good

raymond

Stayed 1 night in Jan 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I don't recommend the restaurant cause the menu is really poor
Stayed 1 night in Jan 2025

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was soft and the room was clean. Breakfast was good, however you have to keep reminding them if you already paid for breakfast. The hallway on floor two was dark and musty and the doors are Soo loud and people would slam them. The only Hilton I ever stayed in that doesn't have free coffee in the lobby. I liked the t.vs in the bar to watch games and the crab fries were amazing. Overall it was a nice place to stay.
Stayed 6 nights in Dec 2024

10/10 Excellent

Khandaker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging for the parking is too high.
Stayed 1 night in Jan 2025

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service
Surprised to see the entrance door to the room was fading and cracking
Stayed 1 night in Jan 2025

4/10 Poor

Jay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In general, our stay was OK, but there were a few glaring issues that reflect poor management. The safe was broken because the AAA battery inside it had corroded, destroying the mother board. This reflects lack of preventative maintenance and lack of care in dealing with the little things, because the corrosion would have been obvious to anyone who bothered t check. There was no fan in the room and the windows did not open, which made the air very stuffy except when the air conditioner was on. That was itself a problem because it was so loud that when the AC went on during the night, it woke me up. After a large lunch, my wife wanted a small snack at the restaurant instead of dinner but it took at least 35 minutes just to get a flat bread pizza appetizer. I say "at least" because after 35 minutes, we gave up and walked out, so we do not know whether it was ever finished. NOTE that the restaurant was almost deserted, so it was not that the kitchen was over-worked. There were other minor annoyances that by themselves were minor, but there were too many of them to chalk it up to coincidence.
Stayed 5 nights in Dec 2024

2/10 Terrible

Abhijit

Disliked: Cleanliness, property conditions & facilities
Our first room was dirty and there were feces in the toilet. The 2nd room we were moved too smelled like sewage and the hotel manager confirmed the smell was from a backup sewage pipe. We were offered no discounts or reductions for the nights we slept in the sewage smelling room. This place is very dirty and my wife had the worst stay because it was so dirty. The staff member who checked us in was very kind so she should be appreciated. Don’t go here.
Stayed 4 nights in Dec 2024

8/10 Good

Marcus

Stayed 3 nights in Dec 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The air in my room is not working properly. It is staying cool enough but only with the fan staying on continuously. The restaurant only had a few items on the menu because something was still broken and will be for about another month according to a restaurant staff member. My bathroom faucet is loose and wobbly. First and last time here Guy working the front desk this evening had horrible body odor. Don’t like to complain, but not a good look for a Hilton hotel
Stayed 1 night in Jan 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the pool. No hot water in shower, they remedied by another room but water was still Luke warm. In hotel restaurant had no options on menu
Stayed 2 nights in Dec 2024

6/10 Okay

Christopher

Liked: Staff & service
The room was not clean and the hot water did not work.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

old facilities

We booked two rooms, and both had extremely loud air conditioners, making it difficult to get a good sleep. Also the hallway has very bad smell
Stayed 3 nights in Dec 2024

10/10 Excellent

Conrad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,quiet and clean
Stayed 1 night in Dec 2024

4/10 Poor

Chastity, bronx

The hotel itself is nice, with clean and well-maintained rooms. However, the staff was unhelpful and my experience was disappointing. I’ve traveled for years and have never had to wait until exactly 4 PM to check into my room. Additionally, I was falsely accused of smoking in the room, even though I do not smoke, and the hotel charged me a $300 fee without providing any evidence. When I went to the front desk to resolve the issue, the staff were dismissive and told me I had to contact the president of the hotel for a refund. To make matters worse, I saw a woman smoking by the pool and reported it to the staff. They briefly spoke to her but allowed her to continue smoking. This inconsistency in enforcing their policies was very frustrating. I cannot recommend this hotel due to the poor customer service and unfair treatment I experienced.
Stayed 1 night in Dec 2024