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Embassy Suites by Hilton Tampa Downtown Convention Center

3.5 star property
Pet-friendly Tampa hotel connected to the convention centre, steps from Tampa Convention Center

Photo gallery for Embassy Suites by Hilton Tampa Downtown Convention Center

Restaurant
Suite, 1 King Bed, Balcony | Balcony view
Exterior detail
Lobby
Outdoor pool, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Pool
The current price is NZ$357
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
513 S Florida Ave, Tampa, FL, 33602
  • Place, Benchmark International Arena
    ‪3 min walk‬
  • Place, Tampa Convention Center
    ‪5 min walk‬
  • Place, Port of Tampa
    ‪10 min walk‬
  • Airport, Tampa, FL (TPA-Tampa Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, City View

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Living area

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Conference)

Suite, 1 King Bed (Conference) | Living area

Suite, 1 King Bed (Conference)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Corner

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Roll-in Shower)

Suite, 1 King Bed, Balcony (Roll-in Shower)

Suite, 1 King Bed, Balcony (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Hearing)

Suite, 1 King Bed, Accessible, Corner (Hearing)

Suite, 1 King Bed, Accessible, Corner (Hearing)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(86 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Corner (Roll-In Shower)

View from room

Suite, 2 Queen Beds, Accessible, Corner (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Living area

Suite, 1 King Bed, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bay View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Queen Beds, Bay View

8.6 out of 10
Excellent
(23 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Bay view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, City View

Suite, 2 Queen Beds, City View

Suite, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Corner)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Queen Beds, Accessible, Bathtub (Corner)

8.4 out of 10
Very good
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(77 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bay View

Suite, 1 King Bed, Bay View

Suite, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

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About the area

Tampa

You'll be connected to the convention centre at Embassy Suites by Hilton Tampa Downtown Convention Center, and within just a 10-minute stroll of Tampa Convention Center and Benchmark International Arena. Highlights at this hotel include a restaurant, an outdoor swimming pool and a complimentary breakfast. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. 8999 square feet (836 square metres) of event facilities include 6 meeting rooms and conference space. Other amenities include a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. There's also the convenience of valet parking. .Places within a 15-minute walk of this 3.5-property class Downtown Tampa hotel include Port of Tampa and Florida Aquarium.

What's nearby

  • Benchmark International Arena - 3 min walk - 0.3 km
  • Tampa Convention Center - 5 min walk - 0.4 km
  • Port of Tampa - 10 min walk - 0.9 km
  • Florida Aquarium - 13 min walk - 1.2 km
  • Tampa Riverwalk - 16 min walk - 1.4 km

Getting around

  • Tampa Union Station - 5 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 11 min drive

Restaurants

  • ‪Bud Light Party Deck - ‬4 min walk
  • ‪Hattricks - ‬6 min walk
  • ‪Sail Pavilion - ‬8 min walk
  • ‪Tampa Waterside Lobby Bar - ‬3 min walk
  • ‪Jacksons Bistro - ‬20 min walk

About this property

Embassy Suites by Hilton Tampa Downtown Convention Center

Pet-friendly Tampa hotel connected to the convention centre, steps from Tampa Convention Center
Embassy Suites by Hilton Tampa Downtown Convention Center offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Event space at this hotel measures 8999 square feet (836 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Tampa Downtown Convention Center. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Tampa Downtown Convention Center was completed in January 2019.

This 3.5-star Tampa hotel is smoke free.

  • 360 guestrooms or units
  • 20 levels
  • 8999 sq ft of conference space
  • 836 sq. m of conference space
  • Built in 2006
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Tampa Downtown Convention Center offers 360 accommodations with iPod docking stations and a safe. This accommodation offers separate dining areas. Pillowtop beds feature down duvets. 32-inch LCD televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

This Tampa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Hyatt Place Tampa Downtown

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  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, 1,995 reviews
The price is NZ$311
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • Available in some public areas: WiFi (USD 9.95 per night); wired internet (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Piano
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 8,999 square feet of conference space
  • Computer station

Outdoors

  • On the riverwalk
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Renovated entire property - January 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35.55 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard, debit cards and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Tampa Downtown
Embassy Suites Tampa Downtown
Tampa Downtown Embassy Suites
Embassy Suites Tampa - Downtown Hotel Tampa
Tampa Embassy Suites
Embassy Suites Tampa Downtown Hotel
Embassy Suites Tampa Hotel
Embassy Suites Tampa Downtown
Embassy Suites by Hilton Tampa Downtown Convention Center Hotel
Embassy Suites by Hilton Tampa Downtown Convention Center Tampa

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Tampa Downtown Convention Center?

Embassy Suites by Hilton Tampa Downtown Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Tampa Downtown Convention Center?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Tampa Downtown Convention Center on 2 Oct 2025 start from NZ$295.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Tampa Downtown Convention Center?

Yep, Embassy Suites by Hilton Tampa Downtown Convention Center has secured covered valet parking with in/out privileges for USD 45 per night.

Are there any beaches close to Embassy Suites by Hilton Tampa Downtown Convention Center?

The closest beach to Embassy Suites by Hilton Tampa Downtown Convention Center is Ben T. Davis Beach (12.7 km).

Does Embassy Suites by Hilton Tampa Downtown Convention Center have a pool?

Embassy Suites by Hilton Tampa Downtown Convention Center has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Embassy Suites by Hilton Tampa Downtown Convention Center a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Tampa Downtown Convention Center.

Is Embassy Suites by Hilton Tampa Downtown Convention Center family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Tampa Downtown Convention Center is a hit with families.

Does Embassy Suites by Hilton Tampa Downtown Convention Center serve breakfast?

Yeah, guests are hooked on the free buffet breakfast here! Served weekdays between 6:30 AM and 9:30 AM and weekends between 7:30 AM and 10:30 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Tampa Downtown Convention Center?

No, Embassy Suites by Hilton Tampa Downtown Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Tampa Downtown Convention Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Tampa Downtown Convention Center?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Reviews

Embassy Suites by Hilton Tampa Downtown Convention Center Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 871 out of 1405 reviews
Rating 8 - Good. 238 out of 1405 reviews
Rating 6 - Okay. 138 out of 1405 reviews
Rating 4 - Poor. 82 out of 1405 reviews
Rating 2 - Terrible. 76 out of 1405 reviews

Reviews

10/10 Excellent

Leser, Miami Gardens

Travelled with family
Liked: Cleanliness
Great property
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Jeff

Travelled with family
Disliked: Staff & service, amenities
Request made took way too long and was very frustrated on how the car acted along with the cost. Then the $25 fee was total horsheshit
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2025

10/10 Excellent

Paula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sherry at the front desk was the nicest customer service rep I have ever had the joy of meeting at a hotel. Was super personable, helpful and just a lovely employee. She made my day brighter and my stay better by getting me two connecting rooms for my kids. Thanks so much!!
Stayed 1 night in Jun 2025

10/10 Excellent

Christian

Stayed 1 night in Jun 2025

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here

Shower was clogged , pipes rattled , room was worn and dirty . They charge a 30 dollar urban fee which is crazy on top of valet , taxes and so many other fees . Asked for late check out and lady was rude . Will not stay here again and might need to reconsider being a Hilton honors member .
Stayed 2 nights in Jun 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Meh

Reserved 2 beds, got one with upgrade. Upgrade was basically a conference table. TVs old and slow. The curtain was broken and let in the sun from the East. Hotel was nice but it was crazy busy. $30 extra fee plus expensive valet cost. Onsite restaurant had good food.
Stayed 1 night in Jun 2025

10/10 Excellent

Noah

Business traveller
Liked: Amenities
Large spacious rooms, great hot breakfast.. WiFi had good speeds, rooms were clean. There is a starbucks right in the lobby area. 15 minutes from the airport and right next to the convention center and Marriot hotels. However the bottled water in the rooms is not free. You are charged a whopping $4 for each bottle!
Stayed 3 nights in Jun 2025

8/10 Good

Barry, Houston

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I wish they were upfront on the cost of parking and what options they had, it’s not fun to arrive there and be forced into paying more.
Stayed 3 nights in Jun 2025

6/10 Okay

REANDRA, MIAMI

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Breakfast and the happy hour were awesome. The on-site restaurant’s food was really good as well. Hotel is directly in front of free trolly which was also great. The rooms are dated but overall clean. The main issue is all the fees associated with this hotel. What you see on Travelocity is not the final price. They charge $30 daily “Urban Fee”. At the time we stayed we were given credit for food purchased at the hotel, but you have to pay it whether you use it or not. Also they require a $100 NIGHTLY deposit in conjunction with the Urban Fee. So what seemed to be a deal on Travelocity- turned out to be an average price for our stay. Also the hotel is centrally located and directly across from water views. Overall I would definitely stay again. It just would have been helpful to know all the fees beforehand.
Stayed 3 nights in Jun 2025

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness, property conditions & facilities
Leaking roof. Smelled like mold.
Stayed 3 nights in Jun 2025

10/10 Excellent

Muhammad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice accommodations.
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location, the amenities, the service all of it was 5 star.
Stayed 4 nights in Jun 2025

10/10 Excellent

LISSETTE, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Nakia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything and everyone was awesome except hskping “Annette”, she act as if cleaning the room and making bed was a chore. Horrible customer service on her part. When she did finally do it, she walked out without even saying goodbye…not hospitable at all.
Stayed 3 nights in Jun 2025

8/10 Good

Julie Lynn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Trolley is right outside the Front entrance! Nice when you don’t have a car! Beds and bathroom very clean but the “ suite” area extremely old and dingy! Definitely needs upgrades! Free Breakfast Buffet delicious! Not close enough to any kind of convenience store or even a gas station! Had to uber to one.
Stayed 3 nights in Jun 2025

6/10 Okay

genesis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
For the price I paid, I expected a much better experience. There were hidden fees at check-in that weren’t clearly explained ahead of time, and the staff wasn’t very welcoming or helpful. I wouldn’t say they were outright rude, but their customer service definitely needs attention. Everything felt rushed and unclear. Not the experience I was hoping for especially considering the cost .To make things worse, the water had a strong, unpleasant smell every time I turned it on.
Stayed 1 night in Jun 2025

10/10 Excellent

Carrie

Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great- location, staff, especially Rob- he was very helpful and informative and gracious. The value was great for the area around the Riverwalk.
Stayed 1 night in Jun 2025