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Hotel Alba, Tapestry Collection by Hilton

4.0 star property
Hotel with 2 restaurants, a quick walk to Westshore Plaza Mall

Photo gallery for Hotel Alba, Tapestry Collection by Hilton

Outdoor pool, open 9:00 AM to 10:00 PM, free pool cabanas, pool loungers
Lobby
Exterior
2 restaurants, breakfast, lunch served; Latin American cuisine
Premium bedding, pillow-top beds, in-room safe, desk

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
The current price is NZ$241
includes taxes & fees
8 Aug - 9 Aug

Explore the area

Map
5303 W Kennedy Blvd, Tampa, FL, 33609
  • Westshore Plaza Mall
    ‪6 min walk‬
  • International Plaza and Bay Street
    ‪3 min drive‬
  • Raymond James Stadium
    ‪6 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds (Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Moderno Del Sur)

9.0 out of 10
Wonderful
(169 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower, Bonita Vista)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible (Roll-In Shower, Bonita Vista)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Bonita Vista)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Bonita Vista)

7.0 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Moderno Del Sur)

8.4 out of 10
Very good
(37 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing, Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible (Hearing, Moderno Del Sur)

7.4 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Vita A La Piscina)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Vita A La Piscina)

9.0 out of 10
Wonderful
(46 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Bonita Vista)

Flat-screen TV

Room, 1 King Bed, Accessible (Roll-In Shower, Bonita Vista)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bonita Vista)

Flat-screen TV

Room, 1 King Bed (Bonita Vista)

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower, Moderno Del Sur)

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bonita Vista)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Bonita Vista)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed (Moderno Del Sur)

9.2 out of 10
Wonderful
(114 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing, Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

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About the area

Tampa

At Hotel Alba, Tapestry Collection by Hilton you'll be 0.6 km (0.4 mi) from Westshore Plaza Mall and 3.1 km (1.9 mi) from Cypress Point Park. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .The restaurant, The Spaniard, is open for breakfast. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, free pool cabanas and pool loungers. 9000 square feet (836 square metres) of event facilities include 5 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this Westshore hotel, you'll be 3.1 km (2 mi) from International Plaza and Bay Street and 4 km (2.5 mi) from The Upper Tampa Bay Trail.

What's nearby

  • Westshore Plaza Mall - 6 min walk - 0.6 km
  • International Plaza and Bay Street - 3 min drive - 2.8 km
  • Raymond James Stadium - 6 min drive - 5.8 km
  • George M. Steinbrenner Field - 6 min drive - 6.5 km
  • Tampa Riverwalk - 7 min drive - 9.0 km

Getting around

  • Tampa Union Station - 19 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 5 min drive

Restaurants

  • ‪Maggiano's - ‬10 min walk
  • ‪Fresh Kitchen - ‬14 min walk
  • ‪Chipotle Mexican Grill - ‬14 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪P.F. Chang's China Bistro - ‬12 min walk

About this property

Hotel Alba, Tapestry Collection by Hilton

Hotel with 2 restaurants, a quick walk to Westshore Plaza Mall
Hotel Alba, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9000 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Alba, Tapestry Collection by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this Tampa hotel.

  • 222 guestrooms or units
  • 2 dining venues
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Hotel Alba, Tapestry Collection by Hilton offers 222 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Tampa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, German, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 1.50 to 16 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffalo Bayou Coffee
  • Lobby Lounge
  • Poolside Bar
  • The Spaniard

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 5 meeting rooms
  • 9,000 square feet of conference space

Outdoors

  • Firepit
  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 14 July 2025 to 19 July 2025 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 1.50 to 16 per person
  • Self-parking fee: USD 18 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Tampa Westshore
Crowne Plaza Tampa Westshore
Tampa Westshore Crowne Plaza
Crowne Plaza Tampa Westshore Hotel Tampa
Crowne Plaza Tampa Westshore Hotel
Crowne Plaza Westshore Hotel
Hotel Alba, Tapestry Collection by Hilton Hotel
Hotel Alba, Tapestry Collection by Hilton Tampa
Hotel Alba, Tapestry Collection by Hilton Hotel Tampa

Frequently asked questions

What is the cancellation policy at Hotel Alba, Tapestry Collection by Hilton?

Hotel Alba, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Alba, Tapestry Collection by Hilton?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel Alba, Tapestry Collection by Hilton on 8 Aug 2025 start from NZ$241.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Alba, Tapestry Collection by Hilton?

Yep, Hotel Alba, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 18 per day.

Are there any beaches close to Hotel Alba, Tapestry Collection by Hilton?

The closest beach to Hotel Alba, Tapestry Collection by Hilton is Ben T. Davis Beach (5.4 km).

Does Hotel Alba, Tapestry Collection by Hilton have a pool?

Yep, and guests love it! Hotel Alba, Tapestry Collection by Hilton has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Hotel Alba, Tapestry Collection by Hilton?

Hotel Alba, Tapestry Collection by Hilton features an outdoor pool, free pool cabanas and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Hotel Alba, Tapestry Collection by Hilton a romantic place to stay?

Poolside dining and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Alba, Tapestry Collection by Hilton.

Is Hotel Alba, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hotel Alba, Tapestry Collection by Hilton is a hit with families.

Does Hotel Alba, Tapestry Collection by Hilton serve breakfast?

Yeah, cooked-to-order brekkie is offered weekdays between 6:00 AM and 11:00 AM and on weekends from 6:00 AM to noon.

Is there a free airport shuttle available at Hotel Alba, Tapestry Collection by Hilton?

No, Hotel Alba, Tapestry Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Alba, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Alba, Tapestry Collection by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Alba, Tapestry Collection by Hilton?

Furry friends are welcome at Hotel Alba, Tapestry Collection by Hilton, with food and water bowls on offer.

Hotel Alba, Tapestry Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1255 out of 2015 reviews
Rating 8 - Good. 393 out of 2015 reviews
Rating 6 - Okay. 202 out of 2015 reviews
Rating 4 - Poor. 68 out of 2015 reviews
Rating 2 - Terrible. 97 out of 2015 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff very nice and accommodating. The rooms are clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Kira

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place. We enjoyed our stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tye

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Anastasia

Stayed 3 nights in Apr 2025

4/10 Poor

Jingyu

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator does not work and the managers do not care about guests.
Stayed 2 nights in Apr 2025

10/10 Excellent

Angie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is gorgeous and the attention details is evident . Would totally recommend you start here !!
Stayed 1 night in Apr 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Apr 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice. The only down fall is they only have one elevators due to the hurricane right now and if they are busy it gets a little backed up. Over all very nice place!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sakon, Atlanta

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Emory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Alejandro

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Customer service in valet (specifically a young woman working late night/ early morning) and management was terrible. Only one elevator for the whole hotel including staff. You have to give yourself 25 min to go up or down to your room so plan accordingly.
Stayed 2 nights in Apr 2025

10/10 Excellent

ANGELICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would return to stay there
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 4 nights in Apr 2025

10/10 Excellent

Loriann

Travelled with partner
Liked: Amenities
The property was very clean. We loved the breakfast. Only true complaint would be the bar. The drinks were astronomically expensive, and I am from NYC.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Srdjan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
N/A
Stayed 1 night in Apr 2025

6/10 Okay

Jennifer

Travelled with family
Stayed 2 nights in Apr 2025

6/10 Okay

Apryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Mixed Experience – Great Staff, But Major Inconveniences First off, I want to acknowledge that some of the staff were truly amazing – helpful and kind throughout our stay. However, the overall experience was disappointing due to several issues. When we arrived, only one elevator was working, and I had to wait nearly 25 minutes just to get to our room. After dropping off our bags, my daughter and I ended up using the stairs for most of our stay—seven flights up and down—because the elevator situation never improved. To top it off, when we returned from dinner, our key card didn’t work. I had to go downstairs twice, and it turned out the key fob lock on our door needed to be replaced. It was frustrating, especially after a long day. Overall, while the staff did their best, the lack of functioning amenities really impacted our stay. They need to let people know they only have one of the three working elevators.
Stayed 3 nights in Apr 2025

6/10 Okay

Tanisha

Travelled with partner
Disliked: Property conditions & facilities
Property is mediocre. Beware of the elevator. It doesn't work and you have to press a ring door bell to call for it. It bangs as it goes up/down floors. We were in a room very close to the elevator and throughout the night we could hear constant banging which either kept us up or woke us up throughout the night. On arrival the floors were dirty... Popcorn on the side of the bed and dirt around the edges of the room. Right after coming up to the room I requested for a vaccum and that never happened throughout the entire stay. Customer service wise the light skin guy with the long hair in a pony tail has top notch customer service. The bell lady at the front from St. Croix is super nice. The light skin curly hair girl who works nights customer service is non existent. She really should be removed from customer facing roles. We were also charged for food and drink we never ordered but that was sorted fairly quickly. They accommodated a late check out (one hour later). Overall I would not recommend staying at this hotel, as I personally would not stay here again. There must be better for the same price in the vicinity.
Stayed 3 nights in Apr 2025